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cag4

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  1. Look -- I run a software development shop -- the one thing we don't say is "there's no way" that something could happen... users will figure out some way to make the wierdest stuff happen. I'm hopeful that you didn't "intend" for the yahoo toolbar crud to install without first giving me the option of not having it install, but I'm telling you it did -- ignore the user experience at your own peril... I didn't start this thread, another user did, so I'm probably not the only one. As for the homepage hi-jack, ok, not strictly... instead every time I opened the browser I got a pop up asking if I wanted to change my homepage to Yahoo and my search engine to Yahoo... it gave me the option of saying no, and a check box to say, "don't ask again", but guess what... every time I opened the browser I got the same pop-up again... I know, there's "no way" that could happen ;-) I used the MS and Firefox methods to hose the yahoo toolbar and they worked just fine. 2+ hours after installing the updated CC Cleaner, my machine is back to where it was pre-install... I'm not spending any more time on it, and I'm bummed that I had a nasty experience with CC Cleaner, which up til now I really liked a lot... I'm just saying dig a little deeper into your installers and you might save a few more users. good luck -- and out. cag4
  2. I got the download from the email notification you guys sent. You can "say" there's no such thing, and I'm glad you have a screenshot... but when I hit install (over top of my existing copy of CC Cleaner, it just told me to close open apps, then installed without the install options screen showing up. cag4
  3. Here are the IE instructions from Microsoft... When asked, please let them know that it was a drive-by installation from CC Cleaner. =============== How to Uninstall or Turn off the Yahoo! Companion Browser Toolbar View products that this article applies to. Article ID : 303047 Last Review : January 31, 2007 Revision : 2.2 This article was previously published under Q303047 The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. SYMPTOMS After you install the Yahoo! Companion browser toolbar, you may be unable to remove it or hide it. You may be unable to hide the toolbar when you click Toolbars on the View menu. There may be no entry for Yahoo in Add/Remove Programs. Back to the top RESOLUTION To remove the Yahoo! Companion browser toolbar, follow these steps: 1. Start Microsoft Internet Explorer. 2. On the Yahoo! Companion browser toolbar, click the Edit button (it appears as a pencil), and then click Remove Yahoo! Companion on the shortcut menu that appears. NOTE: If you cannot see the Edit button, expand the Yahoo! Companion toolbar. 3. You receive the following message: Uninstalling will remove Yahoo! Companion from your browser. Do you still want to remove Yahoo! Companion? Click Yes. 4. You receive the following message: Yahoo! Companion has been uninstalled. Please restart your browser. Click OK. 5. Quit Internet Explorer, and then restart it. Back to the top MORE INFORMATION Additional information about the Yahoo! Companion browser toolbar is available from Yahoo! at the following URL: http://companion.yahoo.com (http://companion.yahoo.com) Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Back to the top
  4. Alright you yutz's -- I didn't receive any notification that the yahoo toolbar and homepage hijacker would be downloaded with cccleaner -- it just installed without any screens. Now, I've gone into the Add/Remove Programs control panel and removed the yahoo toolbar AND the Yahoo Installer application that you dumped on me... but of course that didnt' remove the toolbar, and now they are both gone from Add/Remove Programs. How the H*ll do I get the stuff you dumped on my machine off? and that includes cccleaner of course. I'm a long time cccleaner user... nobody will do business with you now... what were you thinking? cag4
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