Jump to content

Return to Piriform.com

Photo

CCleaner 5.31.6104 erases Mozilla Thunderbird profile


  • Please log in to reply
25 replies to this topic

#1 OFFLINE oldgeek

oldgeek

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 13 June 2017 - 06:48 AM

I am running CCleaner on a PC running Windows 10 Pro x64 Creators version. I updated today to CCleaner 5.31.6104 and ran the cleaner. Afterwards I found that Mozilla Firefox had reset, losing my homepage and Thunderbird had lost my profile, asking me to set up my email account from scratch. No emails, no address book.

 

The only solution was to use Windows Restore, which got everything back. I tried the update to CCleaner again, but it lost my settings again, so something is not good about this update.

 

I can't see anything in CCleaner settings that might be causing this.



#2 OFFLINE alaGabba

alaGabba

    Newbie

  • Members
  • Pip
  • 9 posts
  • Gender:Male

Posted 13 June 2017 - 06:51 AM

Hello oldgeek,

 

Yes u are right my Thunderbird lost too all  :unsure:

 

*Edit i restored the "prefs.js" file and my Data shows up again. But i haved a Backup file from before.

C:\Users\NAME\AppData\Roaming\Thunderbird\Profiles\ID.default\prefs.js


#3 OFFLINE oldgeek

oldgeek

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 13 June 2017 - 06:56 AM

Thank you for confirming this. I hope Piriform reacts quickly to this problem.......at least pull this update from the download site until this is investigated.



#4 OFFLINE Svobodniy

Svobodniy

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 13 June 2017 - 07:24 AM

The same problem on Firefox - https://forum.pirifo...showtopic=48429



#5 OFFLINE JWTAC

JWTAC

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 13 June 2017 - 07:55 AM

I got the same problem with deleting the Thunderbird prefs.js file on Windows 7 with CCleaner 5.31.610.



#6 OFFLINE MrT

MrT

    Official Bug Fixer

  • Bug Fixers
  • 502 posts
  • Gender:Male
  • Location:Ontario, Canada

Posted 13 June 2017 - 08:10 AM

Hi everyone,

 

We are currently looking into this.

 

Meanwhile, if you are having this problem, please go ahead and uncheck "Last Download Location" from under "Firefox" and/or "Thunderbird" in the Applications tab. 

 

Thanks

 

Attached File  LastDownloadLocation.png   27.99KB   3 downloads



#7 OFFLINE hayc59

hayc59

    Advanced Member

  • Members
  • PipPipPip
  • 71 posts

Posted 13 June 2017 - 09:16 AM

Thank you Mr. T ;)


9.11.01
'Never Forget'
Microsoft® Windows Insider MVP ​
C6VTfcL.png


#8 OFFLINE hazelnut

hazelnut

    try to stay calm

  • Moderators
  • 16,049 posts
  • Gender:Female
  • Location:Huddersfield uk

Posted 13 June 2017 - 12:13 PM

Patch to fix Mozilla/Thunderbird issue released through a new build

 

v5.31.6105 (13 Jun 2017)

 

http://www.piriform....ccleaner/builds


CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND HERE

http://www.piriform.com/docs

#9 OFFLINE citadin

citadin

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 13 June 2017 - 12:47 PM

I confirm the same problem on Thunderbird - consistent, easily replicatable.



#10 OFFLINE alaGabba

alaGabba

    Newbie

  • Members
  • Pip
  • 9 posts
  • Gender:Male

Posted 13 June 2017 - 01:02 PM

Patch to fix Mozilla/Thunderbird issue released through a new build

 

v5.31.6105 (13 Jun 2017)

 

http://www.piriform....ccleaner/builds

 

Thanks works for me so for Thunderbird  ^_^

 

Chrome Cookies still same so not clearing. 



#11 OFFLINE oldgeek

oldgeek

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 13 June 2017 - 02:23 PM

Thanks for the quick fix, now works fine for me with Mozilla Firefox and Thunderbird



#12 OFFLINE dama85

dama85

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 13 June 2017 - 05:17 PM

Can somebody help and tell me how to fix the problem with Thunderbird i.e. retrieve email accounts?

I installed new patch v5.31.6105 but there are still no accounts in TB.



#13 OFFLINE Nergal

Nergal

    Volunteer CCleaner Demon/Post Meddler

  • Moderators
  • 8,580 posts
  • Gender:Male
  • Location:Get off my Lawn, y'darn kids!
  • Interests:being grumpier
    Laughing
    Crying
    Sleep comes Later though.

Posted 13 June 2017 - 06:36 PM

Can somebody help and tell me how to fix the problem with Thunderbird i.e. retrieve email accounts?
I installed new patch v5.31.6105 but there are still no accounts in TB.

This patch can't repair the damage done, only make sure it doesn't occur again.

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION
DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.
Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)
ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.
CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT www.piriform.com/docs

PRIORITY SUPPORT AT http://www.piriform.com/support

Link to Winapp2.ini explanation


#14 OFFLINE rgoodpa1

rgoodpa1

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 13 June 2017 - 07:40 PM

Same problems here only I had no restore point. Oh well back to the beginning .



#15 OFFLINE AnyUser

AnyUser

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 13 June 2017 - 08:47 PM

Blindly install updated version each time.  This morning downloaded updated version, had already read mail on Thunderbird then ran the new ccleaner version and done my HD backups.  Went to mail again before work and was presented with a dictionary page for Thunderbird and the create an account.  Mail blown away totally.  Did my backups after the cleaner so those were shot as well.  Was able to restore from Friday with another laptop, but lost some mail.  Backed up and tested again.  Ccleaner removed all again.  Uninstalled the latest version and put the previous back.  Will have to test the waters from here on out with each new version.  Going to be a lot of unhappy Thunderbird users with this release.



#16 OFFLINE mta

mta

    Forum Regular

  • Moderators
  • 4,838 posts
  • Gender:Male
  • Location:Brisbane

Posted 13 June 2017 - 09:27 PM

@anyuser,

if you had .6105 and have gone back to a previous version, Piriform have pushed through patch .6105 to fix the TB issue.


Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.


#17 OFFLINE oldgeek

oldgeek

    Newbie

  • Members
  • Pip
  • 7 posts

Posted 14 June 2017 - 02:49 AM

I was lucky to have a restore point to go back to, but afterwards I found that my original profile for Thunderbird was still intact. The profile contains emails, address books and other info.

 

I wonder if the "faulty" CCleaner update makes Thunderbird look in the wrong place for the profile? You can check where the profile is stored by going to "Help" in Thunderbird, then to "Troubleshooting Information". There you will see Profile Folder. If you click on Open Folder, you should see the location.

 

The path, in my case, is: This PC> Local Disc (C:)> Users> xxxx> roaming> Thunderbird.Profiles           xxxx is your name

 

So if you find you have no account after the update, first check the path above. Then check the Troubleshooting information in Thunderbird to see if it points to the same place. If not, then move the profile to that location.

 

It's just an idea, not sure if it will work, but worth a try if you have lost your Thunderbird account and don't have a backup?

 

.



#18 OFFLINE jules_cesar

jules_cesar

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 14 June 2017 - 03:50 AM

it's a real shame that ccleaner has changed its behaviour without telling us before! I have run ccleaner before redaing your warnings and then I have a huge problem! I will ban ccleaner for ever now!



#19 OFFLINE Arfy

Arfy

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 14 June 2017 - 03:52 AM

Grmbl, thanks I had a backup one day old, it erased WITHOUT I checked it

  • TB
  • Firefox
  • Chrome

extension included !

 

 

And release note tells

v5.31.6105 (13 Jun 2017)

- Improved Windows 10 Creators support 
- Improved Firefox History cleaning 
- Improved Chrome Cache and History cleaning 
- Optimized Scheduling functionality (Professional only) 
- Improved high-DPI support 
- Minor GUI improvements 
- Minor bug fixes

 

IT should be corrected !  I don't think it was MINOR bugs



#20 OFFLINE bob808

bob808

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 14 June 2017 - 04:54 AM

Hi all, newbie here, i have just joined the forum because of this problem, i run seamonkey, and have done for years, i lost all my email setting after installing the latest ccleaner, i too had to revert to get my settings back quick,

i see there may be a patch, but i wonder when a new update will be coming out to make it easier .