Video Drivers Wiped Out !

[websquad]

When I booted up my Windows 10 Pro (64-bit) machine, I got a prompt on my main screen that CCleaner had an update and I needed to download it and install.  So, I downloaded it, and when I started the installation all went well.  After a few moments it restarted my computer (not unusual), but when it booted, all four of my display panels were fouled up.  I have a 15" panel in portrait mode reserved for icons -- but they started popping up all over the place.  One of my main screens was blank, and the power/status LED indicated that it was no longer powered.  My main screen had some sort of crazy video resolution.  I use Stardoc's Fences to manage my icons, and it was gone.  I figured that the drivers were wiped out for my two video cards, so I went through the process of downloading the latest from nVidia.  After they installed, I rebooted and all was right.  But it cost me 30 minutes.

 

Is this normal?  Have others had their video drivers messed up by CCleaner?

 

 

[mta]

are you running the Pro version of CC?

 

I've not heard of CC requiring the PC to be restarted.

 

What Win10 build are you on?

[hazelnut]

Can you also check and see if Windows Updates installed at the same time as you had the restart ?

 

As mta said, CCleaner doesn't restart your PC.

[websquad]

Windows 10 Pro, Version 1511, OS Build 10586.713

 

This happened about 16 December.  My last update was 13 Dec, KB3206632 (OS Build 14393576).

 

Bob

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[mta]

sorry Bob, I'm confused.

what OS version are you on right now?

and what is your CC version?, and build: free or Pro?

 

not that it matters I think.

the timings sort of hint at it being a Win10 update issue, there's been a few, like the Windows Updates taking out CCleaner, or 3rd party Start menu replacements, I've even seen it remove Office.