Léon Posted August 10, 2013 Share Posted August 10, 2013 In my CCleaner there are about 100 cookies in the section "to be removed", but they just don't get removed. I read somewhere that this was caused by the "smart scan" that is offered at the time of installation. This scan I did indeed (why?). The solution would be: uninstall CCleaner and re-install without this scan. Meanwhile, I re-installed CCleaner about 5 times without this "intelligent scan" and I searched a lot on the internet, but these 100 cookies are still in the same place. Question: How do I get them away? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 10, 2013 Moderators Share Posted August 10, 2013 When you left-click (highlight) one of these cookies in the list and then look at the bottom of that page what icon does it show e.g IE, Firefox, Flash etc. What is your operating system and default browser? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Léon Posted August 11, 2013 Author Share Posted August 11, 2013 Thank you, hazelnut, Operating system is Windows 7 Home Premium 64-bits. Default browser is at the moment Comodo Dragon. After reading several topics on this forum about comparable problems I was able to remove the majority of these cookies through the AppData. Since then there are 15 stubborn cookies left: 9 from Internet Explorer and 6 from Chromium. When I move them temporarily to the "keep"-section it is possible to "export" them and after that I can read them in a Notepad-file. But there it stops. Link to comment Share on other sites More sharing options...
Léon Posted August 14, 2013 Author Share Posted August 14, 2013 Because of some other computer-problems I completely re-installed Windows 7 Home Premium. Now all the stubborn cookies are gone. Where are they? Link to comment Share on other sites More sharing options...
Moderators mta Posted August 15, 2013 Moderators Share Posted August 15, 2013 Good to hear. Nothing like "nuking from space" to sort out all the issues at once. Where are they? Sorry, don't know if you are being serious or not.... The Win7 reload has killed them - you now have a freshly minted installation. But if you really do want to find them, they are in the WINDOWS.OLD folder that the re-install made. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Léon Posted August 15, 2013 Author Share Posted August 15, 2013 Hello mta: To your reassurance: I definitely was not serious. And: I don't think a 'Windows.old'-folder was created, because that was mentioned in an option that I didn't choose. I think with 'Windows system-repair' that folder is created, but not with complete new installing. So, the cookies are probably in outer space. Link to comment Share on other sites More sharing options...
Moderators mta Posted August 15, 2013 Moderators Share Posted August 15, 2013 To your reassurance: I definitely was not serious. No sweat, it's always hard to tell with the written medium, all those face gestures, body language and hand queues aren't available. Thank goodness for smiley faces And welcome to the Forum if it's not too late. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Léon Posted August 15, 2013 Author Share Posted August 15, 2013 And welcome to the Forum if it's not too late. Hello mta: This leads me to a new remark which is not serious: it's too late! Link to comment Share on other sites More sharing options...
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