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Paid, Can't Download CCleaner


Suzieque

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Sorry to do this on the forums but there doesn't seem to be a way to get help from the site otherwise.

 

I went to the CCleaner site from my home computer but on my work account and paid the $20 thru PayPal. However, when I then tried to download CCleaner, my work account blocked it (natch - I'd forgotten I was on my work network). So - I logged off work and got on my home account and now when I try to download CCleaner I just get the screen telling me to pay.

 

How can I indicate that I have paid and get right to the download? I suppose I could go get PayPal to cancel the payment, but thought I'd ask here first. Sure wish there was a technical help button so someone from the company could answer this.

 

Suzieque

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ccleaner is totally free Suzieque. You do NOT have to pay for it at all, some folk choose to make a donation but that is a different thing.

 

Try downloading from here

 

http://www.piriform.com/ccleaner/builds

 

You can choose ANY of the builds listed there.

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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It asked for $20 and I paid it.

Can you show us the link where you were asked to pay anything?

 

I have downloaded every version of CCleaner since v1.0, and I never saw anything asking me to pay. (I did, however, make a donation from the original ccleaner.com site. On the new piriform.com site it is rather difficult to find the donation link.)

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When I clicked "Download" from the CCleaner home site, the next screen asked me to pay, but I did think it odd that it didn't mention an amount. So I clicked PayPal to see if that showed the price, and it did. When the PayPal site came up it said $20. I paid it. I have no problem contributing to these free things and I thank the owners for doing them. I do wish, though, that I'd read a bit more before I'd jumped. My fault, not theirs.

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When I clicked "Download" from the CCleaner home site, the next screen asked me to pay, but I did think it odd that it didn't mention an amount. So I clicked PayPal to see if that showed the price, and it did. When the PayPal site came up it said $20. I paid it. I have no problem contributing to these free things and I thank the owners for doing them. I do wish, though, that I'd read a bit more before I'd jumped. My fault, not theirs.

Sounds like you must mean this screen - it asks if you want to "donate" to "help support the software." That's not the same thing as "buy" the software.

 

30hstoh.jpg

Win10 Pro x64 Desktop (Speccy) - Win10 Pro x64 Laptop (Speccy)

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You are correct. That's the screen, and I was wrong to say that I "bought" it. As I said, my fault entirely because I neglected to read it closely. Acually, my screen is cracked and I'e got a couple of small blotches on it (a replacement screen is on order) so it's kind of difficult and certainly annoying to move the window around so I can see fully. Again, not anything about this site - total user (me) related.

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Well it's a worthy donation anyway. It's good to support free, clean software. I've donated a few times myself.

 

Although hopefully Piriform will offer you something in this situation (if you're looking for a refund or whatever)

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Well, I haven't asked for, nor do I expect, anything. I went into it with my eyes open but not paying attention. Live and learn. And I don't mind donating to a good cause, either (although I'd have preferred it to handle it a different way). Oh well. Im fine with it.

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Well, I am glad you donated to the original developers (Piriform). I know that there are some scam sites around the Internet that sell free software (not their own).

 

Anyway, have you finally been able to download and use CCleaner?

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