Judesman Posted November 19, 2016 Share Posted November 19, 2016 For a number of CCleaner updates now, when I click "Analyze", I am told that "Internet Explorer needs to be closed to clear cookies". The point is that IE is already closed so why do I get this message? I have Win 10 and IE 11. Any help please? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 19, 2016 Moderators Share Posted November 19, 2016 Please see here for an explanation https://forum.piriform.com/index.php?showtopic=47334&do=findComment&comment=277953 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Judesman Posted November 19, 2016 Author Share Posted November 19, 2016 Thank you very much for that, the only problem is that when I analyze IE is closed but still tells me that IE needs to be closed when it already is closed! Link to comment Share on other sites More sharing options...
Willy2 Posted November 19, 2016 Share Posted November 19, 2016 - What does Task Manager report right before you hit "Analyze" ? Sometimes programs are still busy writing data to disk before they actually close themselves. System setup: http://speccy.piriform.com/results/gcNzIPEjEb0B2khOOBVCHPc A discussion always stimulates the braincells !!! Link to comment Share on other sites More sharing options...
Judesman Posted November 19, 2016 Author Share Posted November 19, 2016 Thank you Willy2. There is no sign of IE in Task Manager and nothing seems to be running at all. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 19, 2016 Moderators Share Posted November 19, 2016 Most antivirus software uses IE for updating, and the free variety use it to download advertisements therefore that could be a cause. Link to comment Share on other sites More sharing options...
Moderators mta Posted November 19, 2016 Moderators Share Posted November 19, 2016 if you start the PC in Safe Mode and run CC, does it prompt to close IE? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Judesman Posted November 20, 2016 Author Share Posted November 20, 2016 Thank you for your replies. I use Norton so it might be updating but, twice now, I have checked Task Manager and IE has not been running and I have not been prompted to close IE. In future when I use CCleaner I will check Task Manager first and see what happens. Link to comment Share on other sites More sharing options...
Moderators mta Posted November 20, 2016 Moderators Share Posted November 20, 2016 woohoo, at last, some positive news. I also have never been prompted to close IE, so it'll be good to get an idea of what is running that may be causing the prompt. keep as posted @Judesman Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Prestonian Posted November 21, 2016 Share Posted November 21, 2016 woohoo, at last, some positive news. I also have never been prompted to close IE, so it'll be good to get an idea of what is running that may be causing the prompt. keep as posted @Judesman Sorry to deflate but I am still getting the close IE message even though IE is already closed. I run IE11 on windows 7 (64 bit) and when I open Ccleaner and go to cookies the message to close IE pops up every time even though I haven't been using IE and it remains turned off. It is doing this in Ccleaner 22, 23 and 24. Link to comment Share on other sites More sharing options...
Moderators mta Posted November 21, 2016 Moderators Share Posted November 21, 2016 and does it still do that with the PC in Safe Mode??? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Prestonian Posted November 21, 2016 Share Posted November 21, 2016 and does it still do that with the PC in Safe Mode??? IE message not appearing in safe mode. Also, since trying safe mode no longer seen in normal mode either. Strange! Correction - just appeared in normal mode again, straight after I had run Ccleaner in normal mode, closed Ccleaner and re-opened in normal mode and gone to cookies. Link to comment Share on other sites More sharing options...
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