bluebolt Posted June 14, 2017 Share Posted June 14, 2017 With the 5.31 release the update nag is back, meaning that while running 5.30 with "automatically check for updates" unchecked, there is still a notice in the lower right corner saying "you do not have the latest version" and "Update available." Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 14, 2017 Moderators Share Posted June 14, 2017 Do you have 5.31.6105 installed or 6104? 5.31.6105 was released yesterday a few hours after 6104 as an emergency patch. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
bluebolt Posted June 14, 2017 Author Share Posted June 14, 2017 I am running 5.30.6065. I am being nagged to update to 5.31.6105. Link to comment Share on other sites More sharing options...
ArchAngle Posted June 17, 2017 Share Posted June 17, 2017 Yes, same here. 5.30.6065 was the "emergency patch" release for the previous time this happened. I was going to update CCleaner today and immediately noticed the nag screen was back. If every new release is going need a quick patch to fix the same problem then it hasn't been fixed at all. You have to update to fix the nag to update - it is not really a satisfactory solution is it? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 17, 2017 Moderators Share Posted June 17, 2017 Ccleaner is released monthly and obviously if 5.31 is out than 5.30 is old. There were two 5.31 because a fatal (to mozilla) error. But, unless a quick patch is made you will be asked to upgrade on a once a month basis. I don't think there is the situation you both setup ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
bluebolt Posted June 19, 2017 Author Share Posted June 19, 2017 It does seem strange to now add this "Update Available" nag. Why include the option in settings to "Automatically check for updates to CCleaner" when CCleaner is going to check anyway? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 19, 2017 Moderators Share Posted June 19, 2017 It does seem strange to now add this "Update Available" nag. Why include the option in settings to "Automatically check for updates to CCleaner" when CCleaner is going to check anyway? I believe, the check for updates will pop-up if one is detected, but I'm on pro now so may be wrong. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
ArchAngle Posted June 20, 2017 Share Posted June 20, 2017 It shouldn't pop-up if you ticked the setting not to check for updates, as we all here have done. That's the problem, the updater is ignoring that setting making it redundant. We just want that choice respected as it feels to me like that it is deliberately being overridden. Link to comment Share on other sites More sharing options...
Moderators mta Posted June 20, 2017 Moderators Share Posted June 20, 2017 word from the Admin team is it is currently under investigation. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
bluebolt Posted July 11, 2017 Author Share Posted July 11, 2017 We now know the nag problem persists with 5.31.6105, as it is prompting to update to 5.32 (even with "Automatically check for updates" unchecked). Link to comment Share on other sites More sharing options...
Admin Tom CCleaner Posted July 14, 2017 Admin Share Posted July 14, 2017 Hey guys! Thanks for the reports of this. Our development team have been able to reproduce the issue and they're now working on a fix for this Link to comment Share on other sites More sharing options...
Admin Tom CCleaner Posted August 16, 2017 Admin Share Posted August 16, 2017 Hey, this should be fixed now. Can you guys let us know if you see the same issue with 5.33? Link to comment Share on other sites More sharing options...
bluebolt Posted August 16, 2017 Author Share Posted August 16, 2017 Unfortunately, once version 5.33 was released, it didn't take long for version 5.32 to start nagging about it. Link to comment Share on other sites More sharing options...
Admin Tom CCleaner Posted August 16, 2017 Admin Share Posted August 16, 2017 Hey to clarify, we've fixed the issue in 5.33, so you shouldn't experience the same issue when updating from 5.33 to 5.34 during the next release Link to comment Share on other sites More sharing options...
bluebolt Posted September 16, 2017 Author Share Posted September 16, 2017 Now it is this (with "check for updates" still unchecked): Link to comment Share on other sites More sharing options...
bluebolt Posted September 20, 2017 Author Share Posted September 20, 2017 For these last two versions CCleaner has turned on "Automatically check for updates" itself: This is understandable in light of recent security problems. We will see what happens with the next release. Link to comment Share on other sites More sharing options...
ArchAngle Posted September 24, 2017 Share Posted September 24, 2017 Yes, I've just had that same nag dialogue box appear despite still, clearly, having my CCleaner settings: not to check for updates. I don't understand why it is ignoring our settings yet again even in the light of the recent security matters. There would have been a good chance that with the infected release we would have been similarly prompted to update. Maybe those with the check for updates ticked at the time (or who had the Pro version with update in the background option ticked) were persuaded to update because of the prompt and unfortunately infected their system in the process. As it is all of us who did update during that period, whether prompted or not did have the infected EXE on their PC it was just not active if you were lucky enough to be using a 64bit system. Despite being one of those people I've still spent some time this last week using every anti-nasties tool I have to run several full system scans concerned as I was about having had it on my machine. I found I still had an archived copy of that version download and the portable version which I could have but didn't use via flash drive on the 32bit system I also use. That was mainly because I'd forgotten to update the flash drive and in doing so dodged the bullet. Link to comment Share on other sites More sharing options...
ArchAngle Posted October 18, 2017 Share Posted October 18, 2017 Still getting this nag 18.10.17. My Settings are clear, not to check for updates. I can and do check for myself and don't want messages popping up on screen prompting me to check. Thank you. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 18, 2017 Moderators Share Posted October 18, 2017 what is 18.10.17? The 5.34 and .35 (latest as of this writing) maybe prompt you to update to the more secure versions after the backdoor incident ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted October 18, 2017 Moderators Share Posted October 18, 2017 18.10.17 is the date. dd.mm.yy (I use the same format here) Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 18, 2017 Moderators Share Posted October 18, 2017 18.10.17 is the date. dd.mm.yy (I use the same format here) We digress, but I realize it as a date format, not a ccleaner version - especially because it's today's date and no version of ccleaner was released today - which was how I read the report doh ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
ArchAngle Posted October 25, 2017 Share Posted October 25, 2017 Latest version of CCleaner v5.36 6278 includes this in the changelog:- Emergency Updater -Added new executable: "CCUpdate.exe" -Added new Windows Scheduled Task: "CCleaner Update" Does this mean it is now going to update automatically regardless of our option settings? If I remove the CCleaner.exe can I avoid this or will I just get more nags because I haven't updated? Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted October 25, 2017 Share Posted October 25, 2017 Latest version of CCleaner v5.36 6278 includes this in the changelog:- Does this mean it is now going to update automatically regardless of our option settings? If I remove the CCleaner.exe can I avoid this or will I just get more nags because I haven't updated? Only in an absolute emergency. This is controlled via a Scheduled Task in Windows. The scheduled task can be disabled if you so wish, but this feature is there for your security. It's entirely up to you. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 25, 2017 Moderators Share Posted October 25, 2017 Latest version of CCleaner v5.36 6278 includes this in the changelog:- Does this mean it is now going to update automatically regardless of our option settings? If I remove the CCleaner.exe can I avoid this or will I just get more nags because I haven't updated? Have a read here https://forum.piriform.com/index.php?showtopic=49069&do=findComment&comment=287836 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
ArchAngle Posted October 25, 2017 Share Posted October 25, 2017 Thanks for the info. Since when did updating CCleaner become an "emergency" security matter? I've been using it, safely, for over 7 years without it requiring such a feature. An emergency fix is probably only ever going to be used if a previous update has been found vulnerable or faulty in some way. That does not improve security for the user does it? It is a tool to fix a problem after the event or the danger has been discovered with all that implies. If an automatic/emergency update for some other reason had been in place during the earlier previously undetected hack it could have spread the problem not curtailed it. That is one of the types of reasons I don't like auto-updates. TBH I wait and check online before any install if there is a reported problem with all program updates from those unlucky saps who use auto-updates before I go ahead and do it myself. That has saved me from problems with Windows, AVs, browsers and a handful of other programs over the years too. Link to comment Share on other sites More sharing options...
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