CCleaner crashes during cleaning

[WayneHXL]

[sOLVED]

Hello. I've recently encountered this crash problem in CCleaner when it performs cleaning. I've attached a picture below to clarify what I'm talking about.

It has come to my attention that when I uncheck the Internet History of Firefox under Application tab, the problem seems to disappear.

*This never happens before on the same version of Firefox and CCleaner, it just happens out of the blue.

 

SOLUTION: It turns out I had a broken Admin User account on my computer, so creating a new one solves this.

[psuPeter]

Though I appear to have similar CCleaner crash symtoms (Win 10 x64 + this month's Patch Tuesday), I have no idea  what you mean by "broken Admin User account" and how you found that out and how you solved that.

 

I've run various scans including SFC and no problems are detected.

[mta]

for the OP, it sounds like his solution was to create a new User account to log in to and retire the old 'Wayne' profile he was using.

although unstated, he would have had to also transfer all his personal data to the new account as well (emails, pics, docs, etc.  all software would still be fine).

 

it's a quick, simple solution, albeit probably overkill, as there may have been other options to try first.

but a fix is a fix.

[psuPeter]

for the OP, it sounds like his solution was to create a new User account to log in to and retire the old 'Wayne' profile he was using.

although unstated, he would have had to also transfer all his personal data to the new account as well (emails, pics, docs, etc.  all software would still be fine).

 

it's a quick, simple solution, albeit probably overkill, as there may have been other options to try first.

but a fix is a fix.

Though I created a user account and used that w/ "success," it is unclear if I'm deleting the same things as the admin account (which failed).  Creating a new user was bizzare since things started to install which I did not want.

 

Also with the orignal admin account, I can clean items one at a time, after that tedious cleaning if I run in mass-delete mode, another failure occurs with no hint of why.  Problem reports are submitted via Windows Security & Maintenance ("check for solutions") but none are offered.

 

Pete

[mta]

what CC cleans will be the same, dependant on the options ticked in CC, but it will only be for the current, logged on user.

the system side of it will still clean the same; temp files, logs, etc.

 

what things started to install with the new user?

 

you should still be able to Analyse and clean one group of items at a time under the new user.

 

and what 'other failure occurs'?