technonot Posted January 4, 2015 Share Posted January 4, 2015 Since I downloaded the latest version, my cleaning gets stuck every time at 24%. I read the what-seemed-to-be-related suggestions and changed from super secure file deletion to normal file deletion. This made no difference. I can click "Cancel" and stop the scan, at which point it says my cleaning is incomplete. So I do not have the system getting stuck/having to reboot that some people have had happen. I have used the CCleaner System Monitoring and turned it off; it makes no difference. I have Windows 7 Home Premium and am using Microsoft Security Essentials anti-virus. I also periodically run Spybot Search & Destroy and Malawarebytes scans. I recently had some Trojans on my system but the antivirus cleaned them and now the scans are all clean. Thanks anyone who can help. Link to comment Share on other sites More sharing options...
Moderators mta Posted January 5, 2015 Moderators Share Posted January 5, 2015 did this problem occur with the previous version? what is the version you have installed now? at the 24% 'stuck' stage what is the progress bar reporting as the section it is currently cleaning? does it get 'stuck' when ran from Safe Mode? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
tipar Posted July 15, 2016 Share Posted July 15, 2016 Hi. Same problem; mine stuck on "Registry files" or something like that; I have not checked on Safe Mode yet, but I will if necessary. I had the latest version free but due to that problem I installed the Pro version free trial, same problem though. Annoying. Regards. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 15, 2016 Moderators Share Posted July 15, 2016 try Safe Mode. confirm where it's getting stuck. give your OS version and CC version. also try the Slim or Portable builds (uninstall current version first, and reboot PC before installing new version). Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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