CCleaner appcrash after selecting install.

[7wins]

Windows 7 64 dell laptop. Downloaded and running from Windows Explorer. Trend AV. Also fails to install with AV disabled. Fails install in safe mode. Running install as administrator. Fails on downloaded versions from 5.23 - 5.26.

 

appcrash

ccsetup526.exe

2.0.0.0

pfUI.dll

 

Your assistance is greatly appreciated. 

 

[mta]

can you run CC with the command line switch /DEBUG and post the output?

 

info here; http://www.piriform.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode

[verdy_p]

"CCleaner526.exe /debug" or "CCleaner526.exe /DEBUG" has absolutely no effect (even when started from an admin comment line), there's no log file created anywhere, I just see a notification saying it is not compatible with my system.

 

All version up to 5.25 were installing or updating without problem.

 

Version 5.26 is no longer compatible with Windows 10 (64-bit version) official release ! The CCleaner instlaler was visibly incorrectly compiled (or compiled on an unsupported version of the Windows SDK, or only partly rebuilt instead of after a "make clean": the installer has evident problems of incorrect structures sizes when it calls the Windows API, probably caused by confusing 32-bit and 64-bit compiled modules, or mixing C/C++ headers from different SDK versions)

[mta]

as per my link, above, you start a command line prompt, navigate to C:\Program Files\CCleaner and type the command ccleaner64.exe /debug 
(adjusting as needed to suit your PC)
 

once done, in that same folder will be the debug file.

 

it looks like you are trying to use the /debug switch on the downloaded installation file instead of the installed program file.

 

and your problem is different from the OP's, so starting your own thread would be best.

[garetjax]

I have been seeing a similar behavior on random systems since CC 5.19.    I can't upgrade to any newer build (through 5.28).   I start the installer, deselect any options not wanted and then the installer crashes with a pfUI error (see below)

 

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: ccsetup528.exe
  Application Version: 5.28.0.6005
  Application Timestamp: 5682fc79
  Fault Module Name: pfUI.DLL
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 57e2dcd9
  Exception Code: c0000005
  Exception Offset: 0002f146
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

[colchiro]

I'm having a similar issue and can't install CCleaner. I've run it for years, then all of a sudden about a month ago it crashed during install. Uninstalled and still can't install it on my Windows 10.

 

I run setup, get the setup dialog. Click Install, 

 

"CCleaner Installer has stopped working." (An unhandled win32 exception occurred in ccsetup529.exe [17768].)

 

running install with debug does the same thing, but no log.

 

ccsetup529.exe /debug

[colchiro]

Event 1000, Application Error.

 

Faulting application name: ccsetup529.exe, version: 5.29.0.6033, time stamp: 0x5682fc79

Faulting module name: pfUI.DLL, version: 0.0.0.0, time stamp: 0x57e2dcd9

Exception code: 0xc000041d

Fault offset: 0x0002f146

Faulting process id: 0x42e8

Faulting application start time: 0x01d2c2aace899b31

Faulting application path: D:\Download\ccsetup529.exe

Faulting module path: D:\Temp\nsw7840.tmp\ui\pfUI.DLL

Report Id: 2d49cad4-eec9-4768-9345-bd9f5b0741c5

Faulting package full name: 

Faulting package-relative application ID: 

[mta]

you DO NOT run the /debug switch on the installer ccsetup529.exe

you run it on the actual executable ccleaner64.exe /debug (or ccleaner32.exe, as per post #4)

 

and since you can't install the program, this won't help you.  so I actually gave you a bum steer in that regard.

 

try the portable build (which doesn't require installation) from here; https://www.piriform.com/ccleaner/builds

[colchiro]

Yes, that does work. (Thanks!)

 

Any idea what's causing the installer to crash?

[colchiro]

I noticed v530 was out so installed that and get the same crash as 529.

 

Any chance I can get this resolved or do I have to run portable forever? 

[mta]

as far as cleaning goes, there is no difference between the Portable, Slim or normal builds.

 

but something to try; perhaps it's your AV software, what do you use?

you can either try to install CC with your AV temporarily turned off, or install CC with the PC in Safe Mode.

[colchiro]

Thanks for the prompt reply.

 

AV is Sophos and I see reports if it is triggered and no notification in this case, just the install crashing.

 

CC worked fine and I updated it regularly until a few months ago when the crashes started. I am a domain admin so shouldn't be a permission issue and other programs are installing without issue.

 

Is there a debug-enabled version I can install or anything from the event log that helps?

 

 

Faulting application name: ccsetup530.exe, version: 5.30.0.6063, time stamp: 0x5682fc79

Faulting module name: pfUI.DLL, version: 0.0.0.0, time stamp: 0x57e2dcd9

Exception code: 0xc000041d

Fault offset: 0x0002f146

Faulting process id: 0x1a74

Faulting application start time: 0x01d2cf15069607ce

Faulting application path: D:\Download\ccsetup530.exe

Faulting module path: D:\Temp\nst60D9.tmp\ui\pfUI.DLL

Report Id: f174353c-12e8-4c17-b1aa-892ba8c82a37

Faulting package full name: 

Faulting package-relative application ID: 

 

 

Fault bucket 108923166009, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: ccsetup530.exe

P2: 5.30.0.6063

P3: 5682fc79

P4: pfUI.DLL

P5: 0.0.0.0

P6: 57e2dcd9

P7: c0000005

P8: 0002f146

P9: 

P10: 

 

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER945A.tmp.WERInternalMetadata.xml

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ccsetup530.exe_1a61339b9ee6dd5e50143dad05d8eaaff6033eb_53e6c27a_3983a8dc

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: 5eaebabb-c3b0-4e30-abe4-7c9b2f0ede39

Report Status: 0

Hashed bucket: d6c689d8a6751cfcc4587dff597ea4d3

[mta]

if you could try the installation from Safe Mode option if for no other reason then to cross it off the list, that would be helpful.

[colchiro]

Sorry for the delay. 

 

I have the same problem in safe mode. (v.5.30.0.6065)

[mta]

bugger, thought Safe Mode would install OK.

 

another straw to clutch - log onto another User account (create one temporarily in necessary) and try installing when logged on to there.

assumption being something is corrupted in your current user profile.

[colchiro]

You may be onto something there. When I changed the pw on a local user (not used for years), it was unable to login due to an error and suggested logging out to fix it, which didn't work. I had the same problem on a buddy's computer, which appeared to start last Feb and I had to wipe that since it wouldn't even boot into desktop. His computer also had CCleaner on it. Wiping a development computer and installing everything on it all over again can take a week, since it needs to be set up as a server and a pc. I suspect that may be the fix.

 

Thanks for your help. If I have anything else to add, I'll reply to this thread.

[Andavari]

Due note you aren't alone with CCleaner not installing, and with it crashing - just look around the forums and you'll notice other topics. So with that in mind it "may not be your system"!

[colchiro]

FWIW, updating to the latest version of WIndows 10 fixed my problem.

 

I was able to install the ccsetup530.exe that had failed before and was updated to the latest and it still worked.

 

Thanks for the help.

[garetjax]

still seeing the same issue on systems -- through the latest 5.43 builds.

I guess Piriform does not care.

[Andavari]

17 hours ago, garetjax said:

I guess Piriform does not care.

Or perhaps they have too much to fix all at once.

[garetjax]

This issue has been outstanding for at least 18 months...    and is only getting worse.

[mta]

On 28/05/2018 at 01:11, Andavari said:

Or perhaps they have too much to fix all at once.

from what I can gleam when reading responses from Admins, the Dev Team are very small, like you can count them using one hand.

[Andavari]

1 hour ago, mta said:

you can count them on less than one hand.

That would equal no hands, I did the math.
Count on one hand, probably yes.