Jump to content

CCleaner corrupted Windows10 's File Explorer right menu


Recommended Posts

20170715210423.png

TIM%E6%88%AA%E5%9B%BE20170715210847.png

 

The problem is that the File Explorer menu disappears, and clicking all items cannot be opened.

 

Last year when I reinstalled Windows, there was almost no other software installed except CCleaner.

Cleaned several times with CCleaner's cleaner and registry features, and then the problem shown above.

Previous version of Windows is 1607 and I thought it was a system problem, and it was reinstalled again.

 

Until recently the frequent use of Ccleanner cleanup, this problem has arisen.

Currently my version of Windows is 1703.I tried to go to Microsoft community feedback but no results.

Sorry I am Chinese, English is not good, with the help of translation software

I want to know if it's ccleaner caused and how to fix it.

Thank you for your help.

 

7.16---

There's been a new discovery today.

All applications are affected, and all system applications have lost their right menu.

Link to comment
Share on other sites

  • Moderators

@cappuccino,

I think you hit the Report button instead of the Post button.

 

your post has been copied from that location into here for everyone to see.

 

reply was

 

But that has been done.I don't know how to fix it

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

Link to comment
Share on other sites

@cappuccino,

I think you hit the Report button instead of the Post button.

 

your post has been copied from that location into here for everyone to see.

 

reply was

I'm sorry, I made a mistake.

 

Open cmd prompt (or Powershell) as admin.

 

Paste in..

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

let it finish completely then restart your machine.

I tried this, but it doesn't work.

Link to comment
Share on other sites

What error do you get when you run Dism ? Did you run it as admin ?

 

Have you tried running a System File Check (SFC) ?

DISM doesn't have an error.I run it as an administrator.

I also tried Sfc/scannow, and it didn't  have an error too.

Link to comment
Share on other sites

  • Moderators

What happens when you run them? Tell me :)

 

When I say 'run as admin' do you understand what I mean?

 

https://www.howtogeek.com/194041/how-to-open-the-command-prompt-as-administrator-in-windows-8.1/

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

Link to comment
Share on other sites

What happens when you run them? Tell me :)

 

When I say 'run as admin' do you understand what I mean?

 

https://www.howtogeek.com/194041/how-to-open-the-command-prompt-as-administrator-in-windows-8.1/

Of course I know, run as an admin

Although English is not my mother tongue but normal communication is still OK.

Because my system is Chinese version, so the prompt message is Chinese, meaning is no problem

TIM%E6%88%AA%E5%9B%BE20170716141233.png

TIM%E6%88%AA%E5%9B%BE20170716142441.png

Link to comment
Share on other sites

  • Moderators

It is sometimes difficult when we both speak different languages :)

 

Is this what is missing? (context menu)

 

https://www.tenforums.com/tutorials/24412-new-context-menu-restore-default-items-windows-10-a.html

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

Link to comment
Share on other sites

It is sometimes difficult when we both speak different languages :)

 

Is this what is missing? (context menu)

 

https://www.tenforums.com/tutorials/24412-new-context-menu-restore-default-items-windows-10-a.html

:) Thank you so much for replying.

I think it might not be the problem mentioned in this link.I looked at my context menu is normal.

Is your file Explorer right-click menu Normal?

Link to comment
Share on other sites

  • Moderators

 

7.16---

There's been a new discovery today.

All applications are affected, and all system applications have lost their right menu.

 

 

First you are not running in Tablet Mode are you ?

 

Second open Ccleaner and go to Tools...Startup.. and click on Context Menu tab at the top. Disable any ones you do not use.

 

Then try right-click again.

 

If it still doesn't work, disable all context menu items .

 

If right click then works, enable each Context Menu  item one by one until you find the one that is breaking the right-click

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

Link to comment
Share on other sites

  • Moderators

and just to jump in mid-help here, don't forget going back to a Restore Point may be available and a quick fix.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

Link to comment
Share on other sites

First you are not running in Tablet Mode are you ?

 

Second open Ccleaner and go to Tools...Startup.. and click on Context Menu tab at the top. Disable any ones you do not use.

 

Then try right-click again.

 

If it still doesn't work, disable all context menu items .

 

If right click then works, enable each Context Menu  item one by one until you find the one that is breaking the right-click

 

and just to jump in mid-help here, don't forget going back to a Restore Point may be available and a quick fix.

thank you so much

I have reinstalled windows10 1703

No longer use the Registry cleanup feature before CCleaner solves the problem

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.