Achilleslastand Posted December 9, 2016 Share Posted December 9, 2016 Recently reinstalled my OS as well as CCleaner, now when I run it, it says.... IE Temp Int files............Skipped IE History......................Skipped IE....Cookies.....................Skipped. Ive used CCleaner for years and never seen this until now. Could I be doing something wrong or have the wrong thing checked/unchecked in settings to make this happen? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 9, 2016 Moderators Share Posted December 9, 2016 What operating system and build of Ccleaner are you using? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Achilleslastand Posted December 9, 2016 Author Share Posted December 9, 2016 What operating system and build of Ccleaner are you using? Windows 7-64 Version 5.24.5841 64bit Link to comment Share on other sites More sharing options...
Moderators mta Posted December 9, 2016 Moderators Share Posted December 9, 2016 what Service Pack for Win7? did you have IE still running when you ran CC? (check Task Manager) what AV software do you use? was Skype or Windows Live Mail running? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Achilleslastand Posted December 10, 2016 Author Share Posted December 10, 2016 what Service Pack for Win7? did you have IE still running when you ran CC? (check Task Manager) what AV software do you use? was Skype or Windows Live Mail running? SP1 No Microsoft Security Essentials. No Link to comment Share on other sites More sharing options...
Moderators mta Posted December 10, 2016 Moderators Share Posted December 10, 2016 those 'skipped' messages indicate that CC thinks IE, or an IE related task, is still running. can you start the PC in Safe Mode and run CC and see if it runs without problem. then reboot normally and run CC again and see if the skipped messages re-appear. if that pans out as planned, your PC has something running that CC wants closed before IE can be cleaned. it may not mean IE is open but some shared common MS process which needs to be identified. first potential culprit would be MSE. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Achilleslastand Posted December 10, 2016 Author Share Posted December 10, 2016 those 'skipped' messages indicate that CC thinks IE, or an IE related task, is still running. can you start the PC in Safe Mode and run CC and see if it runs without problem. then reboot normally and run CC again and see if the skipped messages re-appear. if that pans out as planned, your PC has something running that CC wants closed before IE can be cleaned. it may not mean IE is open but some shared common MS process which needs to be identified. first potential culprit would be MSE. Thank you, will try this and report back if I have any problems. Thanks again. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now