Grimdal Posted February 16, 2017 Share Posted February 16, 2017 downloaded and installed this morning, it starts up ok, Analysis ok, starts running clean up then crashes, without giving a decent error message, screen shot attached Link to comment Share on other sites More sharing options...
Moderators mta Posted February 16, 2017 Moderators Share Posted February 16, 2017 just to see if it helps, tell CC not to clean Chrome and see if it completes. try cleaning Chrome from within Chrome as a one off, then try CC again. is still no luck, run CC with the /debug switch and attach the output. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Grimdal Posted February 16, 2017 Author Share Posted February 16, 2017 unticked the Chrome cleanup - Still failed this time while doing Firefox - reran with /debug files attached had to change the extention on both files to get it to allow the upload CCLeaner64.exe.4808.dmp CCleaner64_v5.27.5976_2017-02-16_11-16.log let me know if you need any other files or info CCleaner64.exe.4808.txt CCleaner64_v5.27.5976_2017-02-16_11-16-41.txt Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 16, 2017 Moderators Share Posted February 16, 2017 Zip the files first and then upload them, that way you won't need to change the extension. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted February 16, 2017 Moderators Share Posted February 16, 2017 thanks for that @Grimdal, now the Devs will have more info to hopefully investigate further. you aren't the only one this is happening to. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
JMR Posted February 17, 2017 Share Posted February 17, 2017 Same issue with v5.27.5976 on Win7. Link to comment Share on other sites More sharing options...
DTM Posted February 17, 2017 Share Posted February 17, 2017 Same problem v5.27(Pro) (Win 10 Home) I use the program for more than 2 years on the same PC, the first time that something like this. Link to comment Share on other sites More sharing options...
blizzard105 Posted February 17, 2017 Share Posted February 17, 2017 Adding my name to this growing list. Installed the latest update yesterday. Ccleaner analyzes fine, but when cleaning around 92% and up it crashes. I am running Win 10 home 64-bit. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 17, 2017 Moderators Share Posted February 17, 2017 To the three "me too" posters please provide a debug report. Instructions are in a sticky topic at the top of the ccleaner's bug report board. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
blizzard105 Posted February 18, 2017 Share Posted February 18, 2017 Here is the log file from running ccleaner in debug mode. CCleaner64_v5.27.5976_2017-02-17_18-09-00.txt Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 18, 2017 Moderators Share Posted February 18, 2017 Here is the log file from running ccleaner in debug mode. Try turning off firefox - compact databases, see if it still crashes. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
blizzard105 Posted February 18, 2017 Share Posted February 18, 2017 Ok Nergal I did that and ccleaner worked just fine. Under firefox, I unticked compact database and it worked like it always has. I noticed that Chrome has that same feature also. I would imagine if you untick compact databases under chrome it will work just fine like mine did. Link to comment Share on other sites More sharing options...
DTM Posted February 18, 2017 Share Posted February 18, 2017 I canceled Firefox clean up and problem completely solved. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 18, 2017 Moderators Share Posted February 18, 2017 I've reported to the developers, that compact is causing crashes ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
mtr2016 Posted February 19, 2017 Share Posted February 19, 2017 Since the new version was installed, I am also having trouble. CCeaner is installing completely, but crashes when it is running the Clean. I've read thru the posts here and have tried everything except doing a Window 10 recovery to an earlier date. UPDATE: I don't use Google Chrome, but I have it installed. When I turned off the Chrome CCclean, no changes... the program still crashed. Then, with Chrome off, I turned off Firefox. CClean finished the scan... ok.... then I started with Firefox and started rechecking ONE box ant a time instead of all under the Firefox tab.... CClean continued to run perfectly until I checked and ran with "Internet History" or with "Internet Cache" checked. Then CClean failed until I turned off the "Internet History" or the "Internet Cache" checkbox(s)... hope that helps you guys. Link to comment Share on other sites More sharing options...
Grimdal Posted February 20, 2017 Author Share Posted February 20, 2017 Ok, i am also using windows 7, if i put back in Firefox and Chrome, but leave "Compact Databases" unticked, CCleaner works, so definately in the right area Link to comment Share on other sites More sharing options...
Ozzypie Posted February 21, 2017 Share Posted February 21, 2017 Been using for a long time on XP. New version gets stuck at 25% while cleaning recycle bin and never finishes. Tried unchecking cache and history boxes on firefox, no difference. Tried uninstall and redownloaded, no change. I'm not a techie so I'm not going crazy to try and make this work. I like the product but if it doesn't work I'll try something else. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 21, 2017 Moderators Share Posted February 21, 2017 Been using for a long time on XP. New version gets stuck at 25% while cleaning recycle bin and never finishes. Tried unchecking cache and history boxes on firefox, no difference. Tried uninstall and redownloaded, no change. I'm not a techie so I'm not going crazy to try and make this work. I like the product but if it doesn't work I'll try something else. likely a different issue. With XP it might mean your recycle bin is corrupted Follow the xp link from https://forum.piriform.com/index.php?showtopic=42673&do=findComment&comment=257977 ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
wise_alec Posted February 22, 2017 Share Posted February 22, 2017 ... been running CCleaner without problems for years on my six rigs ... but after updating to v5.27.5976(64-bit) CCleaner crashes at around 97% (Firefox) on only ONE of my PCs. All PCs have Win7 Pro 64-bit running - each with two accounts (one admin and one normal user). CCleaner works OK with the ADMIN account (on the one and only crashing system), but crashes when executing it on the second (normal user) account. After reading the post here, I unchecked the "compact database" option for Firefox and it then works OK. I'm not running other browsers (except IE - not using it). I have attached a zipped dump log file. The dump instructions you have pinned are not quite correct - the log file is located unser user appdata local crashdumps (at least on my setup). Have a nice day! CCleaner64.exe.4688.zip Link to comment Share on other sites More sharing options...
wise_alec Posted March 16, 2017 Share Posted March 16, 2017 ... hate to bug you people, but your bug is bugging us .... Reported problem (see post #19 here), included dump, no reply from your side. Installed v5.28.6005(64bit) today - still no go ... We would really appreciate your help/solution! Have another nice day Link to comment Share on other sites More sharing options...
Moderators mta Posted March 16, 2017 Moderators Share Posted March 16, 2017 we have been informed by the Admins that a solution for the Compact Database issue will be in the next release. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
wise_alec Posted March 16, 2017 Share Posted March 16, 2017 Thanks ... sounds good !! Link to comment Share on other sites More sharing options...
JMR Posted March 20, 2017 Share Posted March 20, 2017 v5.26 does not exhibit this issue... rolled it back and works fine. IMHO it makes no sense to roll-out v5.28 without addressing a show-stopper. Link to comment Share on other sites More sharing options...
Moderators mta Posted March 20, 2017 Moderators Share Posted March 20, 2017 it's hardly a show-stopper, untick one box and the problem goes away. it's an annoyance at best. yes, it was sad it wasn't released with v5.28 but there would have been a reason, most likely a solution wasn't ready in time for the scheduled release. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
wise_alec Posted April 3, 2017 Share Posted April 3, 2017 dear mta (post #24), your answer is very unprofessional. WHY? Because we need this option (that you point out to untick) on a regular daily basis for "production". So, please be careful with your simplified sayings. Have a nice day ... Link to comment Share on other sites More sharing options...
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