computer showing "offline" when it's actually "online"

[hennesigl]

Hello,

 

in the title you find the Problem I'm facing...

 

now there is help on the site of "ccleaner Cloud", it starts with the following explanations:

 

 

"A computer will show as “Offline” when the CCleaner Cloud Service on the computer can’t connect to the CCleaner Cloud servers. There are 2 reasons why this could be happening:

 

Reason 1 - The CCleaner Cloud service is not running on the computer. To resolve this:

1. Click the Start button, then in the search box type in CCleaner Cloud . Click the result that appears. [...]"

 

My Problem: When I do this, there is no result at all...what can I do in this case? Reinstall anything? But wherefrom?

 

Hoping for help, with kind regards

Benjamin

 

 

[DennisD]

Hi Benjamin, and welcome to the forum.

 

I'll pass this one to the devs for you, although I'm guessing there won't be a response until after the holidays.

[Tom CCleaner]

Hey,

 

If you can't see this in the search results then can you please look for the blue CCleaner Cloud icon in the system tray? If you right-click this and click Preferences you should be able to get to the desired Window.

 

Once there please go to the Debug tab. If the service is running please click "stop" then click "Start" again when it has stopped. If it wasn't running then please just click "Start".

 

If this doesn't work could you please submit a ticket to us from the help center? One of our agents will be able to take you through further troubleshooting steps.