SkilledGamer25 Posted July 19, 2016 Share Posted July 19, 2016 After I've cleand my PC with CCleaner I can't start any Microsoft Office 356 Applications. Can anyone help me? Link to comment Share on other sites More sharing options...
Moderators mta Posted July 19, 2016 Moderators Share Posted July 19, 2016 did you ran the registry cleaner portion of CC? have you gone into Control Panel, Programs and Features, select Office 365, click Change and tried a Quick Repair and failing that, Online Repair? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted July 23, 2016 Author Share Posted July 23, 2016 I ran the registry cleaner and the repairs Link to comment Share on other sites More sharing options...
Moderators mta Posted July 23, 2016 Moderators Share Posted July 23, 2016 And....? Did the Quick Repair or Online Repair help? When you ran the reg cleaner portion of CC, did you do the offered backup of the registry before you cleaned it? And if so, have you tried re-merging that backup file back into the Registry? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted July 24, 2016 Author Share Posted July 24, 2016 the repairs didn't helped and I haven't done the backup Link to comment Share on other sites More sharing options...
Moderators mta Posted July 24, 2016 Moderators Share Posted July 24, 2016 best option then would be to re-download Office 365 and install it again. but I'm surprised neither of the two repair options worked. and with the reg cleaning in future, personally, I feel it's hardly ever warranted. but if you are going to do one, take the offered backup. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted July 26, 2016 Author Share Posted July 26, 2016 I've reinstalled it many times but I can't start it Link to comment Share on other sites More sharing options...
Moderators mta Posted July 26, 2016 Moderators Share Posted July 26, 2016 try running the Office removal tool first. available here; https://support.office.com/en-us/article/Uninstall-Office-2016-Office-2013-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8 Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted July 28, 2016 Author Share Posted July 28, 2016 This didn't helped either Link to comment Share on other sites More sharing options...
pinero9053 Posted July 28, 2016 Share Posted July 28, 2016 try to reinstall your operating system Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 28, 2016 Moderators Share Posted July 28, 2016 try to reinstall your operating system No! ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted July 29, 2016 Moderators Share Posted July 29, 2016 one last throw of the dice.... create a new User account, log in on that and try installing Office 365 from scratch. (having it removed by the removal tool first) Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted August 8, 2016 Author Share Posted August 8, 2016 Nipe it doesn't work Link to comment Share on other sites More sharing options...
Moderators mta Posted August 8, 2016 Moderators Share Posted August 8, 2016 so just to double-check and get up to speed here... these are the things you have tried, and haven't helped; Quick Repair, Online Repair, MS office removal tool, download latest 365 version & installed, created a new user? remaining options are limited. but they are 1) using Restore Points to go back to prior 20 July, 2) do the MS Removal Tool and reinstall from Safe Mode are you getting any error messages in the removal or reinstalling processes? do you have any backup images of the system prior to your cleaning? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted September 6, 2016 Author Share Posted September 6, 2016 There aren't error messages and i have no restore points Link to comment Share on other sites More sharing options...
Moderators mta Posted September 6, 2016 Moderators Share Posted September 6, 2016 OK, you need to give us an update on what you have, or haven't, tried so far. The more info you can give, the better any help will be. For example, did you download and run the Office Removal Tool for your 365 product?, did you try installing with the PC in Safe Mode?, did you try installing from a newly created user account? To have no Restore Points, have you manually turned them off in the past? Not that they may have helped, but they do have success occasionally, but another thing against them now is the amount of elapsed time. And you have no backup images of the system (also known as system images, not to be confused with restore points)? Programs like Norton's Ghost or Macrium Reflect can do these for you. We are fast running out of the easy options if you have tried all the suggestions so far. You really want to avoid having to 'nuke it from space' and reloading Windows anew, as suggested by @pinero9053 Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted September 9, 2016 Author Share Posted September 9, 2016 1. I tried the repairs from office 2. i tried to reinstall it 3. I removed it with the removal tool and reinstalled it 4. I created a new user and tried to install it 5. I tried to install it in safe mode The restore points were turned off automatically Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 9, 2016 Moderators Share Posted September 9, 2016 Are you using Windows 10? What happens if you right-click on the start and select 'run' and the type in winword /safe and then press enter or ok? It may be an idea to download the free version Windows Repair from Tweaking.com http://www.tweaking.com/content/page/windows_repair_all_in_one.html Accept to start the repairs in safe mode option (it will boot into safe mode for you) Untick all the options under the Repair tab and then just tick the ones at the top which say 'repair file permissions' and 'repair registry permissions'' Then click on start repairs. It may take a little while to finish, when it does it will say it needs to reboot. It will then boot back into normal mode. Can you start 365 now? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted September 9, 2016 Author Share Posted September 9, 2016 Nope I still can't open it Link to comment Share on other sites More sharing options...
Moderators mta Posted September 9, 2016 Moderators Share Posted September 9, 2016 so the product installs OK, it just won't start. If correct, what actually happens when it 'starts', is there an error message, can you move the mouse, does the spinning "I'm thinking" icon just spin? does Task Manager shed any light on running processes? give details, we need the info. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted September 9, 2016 Author Share Posted September 9, 2016 I get an error message. It says the program couldn't start and I should try a repair. In the Task manager there is a process called Microsoft Click to Run Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted September 9, 2016 Moderators Share Posted September 9, 2016 Did you run Windows Repair from Tweaking yet? I have a feeling your permissions may be a bit off. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted September 9, 2016 Author Share Posted September 9, 2016 Yes i tried it but still the same Link to comment Share on other sites More sharing options...
Moderators mta Posted September 9, 2016 Moderators Share Posted September 9, 2016 when you made the other login user account to try installing Office on from that account, did you make it a Admin type of user? after all these posts and time, we still don't know what version of Windows you have??? do you have a system image backup of before this whole event? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
SkilledGamer25 Posted September 10, 2016 Author Share Posted September 10, 2016 I'm using windows 10 and I've no backup Link to comment Share on other sites More sharing options...
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