ryp297ws Posted August 17, 2017 Share Posted August 17, 2017 CCleaner Pro 5.33.6162 (64-bit portable)Win 10 ProFirefox 55.0.1 (64-bit) Roboform 8.3.9.5 Hi: CCleaner when it runs, removes roboform lower toolbar from appearing in Firefox. CCleaner removes the checked option in Firefox/addons/roboform/options to allow lower toolbar, so that that option has to be manually checked again so that the toolbar will appear again. Roboform support says the problem is not on their end. FYI:I have "reset" firefox to defaults, and have disabled all ons except roboform and have also created a new profile, but the issue remains because cccleaner is somehow removing the option for lower toolbar to appear in roboform when ccleaner cleans. Question: Would you address this issue with ccleaner? Link to comment Share on other sites More sharing options...
Moderators mta Posted August 17, 2017 Moderators Share Posted August 17, 2017 did CC do this in v5.32? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
ryp297ws Posted August 17, 2017 Author Share Posted August 17, 2017 yes Link to comment Share on other sites More sharing options...
Moderators mta Posted August 17, 2017 Moderators Share Posted August 17, 2017 do you use winapp2.ini or any other enhancements with CC? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
ryp297ws Posted August 18, 2017 Author Share Posted August 18, 2017 No Link to comment Share on other sites More sharing options...
Moderators mta Posted August 18, 2017 Moderators Share Posted August 18, 2017 maybe it's time to pinpoint the offending option in CC. run CC with all the Firefox options untick, check the Roboform toolbar. repeat, adding one option at a time until the toolbar vanishes. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
ryp297ws Posted August 18, 2017 Author Share Posted August 18, 2017 It appears to be "cookies" All other options when checked, do not cause the lower toolbar to disappear, but when cookies are checked and ccleaner is run, then the lower toolbar disappears. Looking at firefox/addons/roboform/options, the option to display the lower toolbar has become unchecked after running ccleaner with the chekced option to clean cookies checked. So that appears to be the issue. Link to comment Share on other sites More sharing options...
Moderators mta Posted August 19, 2017 Moderators Share Posted August 19, 2017 OK, good job. now go to CC > Options > Cookies, move the Roboform entry over to Cookies to Keep. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
ryp297ws Posted August 19, 2017 Author Share Posted August 19, 2017 Well, I wish it were that simple. There are no Roboform cookies to move over. I have read every cookie and nothing is close to robo... Link to comment Share on other sites More sharing options...
Moderators mta Posted August 19, 2017 Moderators Share Posted August 19, 2017 with Roboform toolbar working, go into CC > Applications > Firefox, right click Cookies and Analyse Cookies. what looks roboform related there? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
ryp297ws Posted August 19, 2017 Author Share Posted August 19, 2017 there are nothing roboform related. CCleaner shows 0kb with 7 files, none of those are roboform, there are a couple entries that have random letters, no name, but that is it. Link to comment Share on other sites More sharing options...
Moderators mta Posted August 19, 2017 Moderators Share Posted August 19, 2017 in theory then, if Roboform toolbar is now working and you run CC, that will break it yes? so I'm thinking perhaps one of those cookies may be related despite the lack of a meaningful name. why not try to keep those cookies listed, run CC and see what happens. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted August 20, 2017 Moderators Share Posted August 20, 2017 Could be some configuration file for it. Personally I'd find where the extension is installed and input an exclude into CCleaner for that path, next I'd find any configuration file for it (if it has one) and I'd also exclude that. That's similar how things have to be done in Chrome based browsers for some extensions so that CCleaner doesn't remove the configuration for them such as adblockers. Link to comment Share on other sites More sharing options...
ryp297ws Posted August 20, 2017 Author Share Posted August 20, 2017 There were a couple of cookies that had random letters, I choose those to move over, ran ccleaner, and now roboform lower toolbar is not being unchecked to show. It remains between sessions. So, keeping of those random lettered cookies appears to have worked, for now. I'll continue to follow it, if there is a problem, I'll post back. Thanks for your help. As another solution, I'll also try excluding roboform extension in ccleaner. Thanks again! Link to comment Share on other sites More sharing options...
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