waddojohn Posted July 12, 2017 Share Posted July 12, 2017 Hi, Just purchased Recuva Professional, and it cannot access the USB drive I want to retrieve. Have followed all the instruction, Still it cannot retrieve. Need a refund Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 12, 2017 Moderators Share Posted July 12, 2017 Perhaps it would be better for you to contact Piriform directly about this https://piriform.zendesk.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Matildecano Posted July 25, 2017 Share Posted July 25, 2017 I have the same problem with the free versión of recuva, what can i resolve? Link to comment Share on other sites More sharing options...
Moderators mta Posted July 25, 2017 Moderators Share Posted July 25, 2017 can you describe your problem @Matildecano in more detail? and what is your Windows and Recuva versions? what have you tried? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Barry Allen Posted August 15, 2017 Share Posted August 15, 2017 I just purchased recuva and has the same problem. I am running Windows 7 Pro 64-bit, and just purchased Recuva Professional (v.1.53.1087). When I attempt to run a scan of a USB drive it says "Failed to scan the following drives: E:: Unable to determine file system type" When I ran a scan using the Power Data Recovery Minitool it scanned and identified the over 11k files on the drive, so I know they are there. Isn't recuva supposed to be able to identify and recover files on a RAW partition? Link to comment Share on other sites More sharing options...
Moderators Augeas Posted August 15, 2017 Moderators Share Posted August 15, 2017 I don't believe so. Link to comment Share on other sites More sharing options...
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