Ccleaner Freezing Up

[Aquimos]

My Ccleaner stops performing in the midst of trying to use the program.  Windows 10 user.  Any Ideas?

[mta]

more info would be great.

 

error message?

CC version?

percentage and item listed it stops at?

are you Analysing, actually cleaning, Reg cleaning, Dup File finding?

[andrewsmg]

I am also having the same issue for the past 2 days.

 

CCleaner Free

v5.21.5700 (64-bit)

 

CLEANER

Running Cleaner

Stops at 45%

System

Windows Log Files

(These are the files usually before it scans Firefox)

 

Error Message:

CCleaner has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

 

REGISTRY

Registry cleaner does work.

 

Any help would be greatly appreciated. I even did a new download and install and get the same message.

[hazelnut]

Does it still happen with the new version of ccleaner?

 

https://forum.piriform.com/index.php?showtopic=46991&do=findComment&comment=276380

[moonsam]

System

I signed on for the the same issue.  I have win10 pro 1511 64 bit, build 10585.589, intel dual core, running 2ghz,with 4 gig memory.  I am an old user of the Ccleaner for many years.  today is the sep 18, 2016 and on friday I got the latest automatic update from MS for Win10.  I had the latest CCleaner update 5,22.  I run Firefox with "clean and click" for the incognito mode, I also run the spybot search and destroy "antibeacon" for the cutting off the telemetry to everybody, and I run "recuva", "system ninja" and "Ccleaner" simultaneously, for years. I have the "ccleaner enhancer" also onboard for the extra kick.  I even run multiple CCleaners at once to hurry up things.  I have done this for years and never had a problem with any of them crashing or making the system act up.  This is only for informational purposes to contribute to the program.  I will post this as a new thread in the bugs.  Just wanted to share how to fix the crashing of ccleaner that I just figured out last night.

 

Problem

CCleaner for the first time ever, now crashes with the message, "this program stopped working" popup, every time I run it alone, or in conjuction with any other utility.  It will crash around the time it is getting to the "internet cache or history" it is not always the same but after many runs, this seem to be the common place that makes is crash. 

 

New Quirk (ohh, let me add the annoying little new quirks in the program. 1: when Firefox clears all the history (with click and clean) it attempts to start Ccleaner automatically. but is not able, because I one time about 3 updates ago accepted a trial version and this now prompts for a product code that interrupts the process.  I have since downloaded the free versions multiple times and it still does it.  2: when CCleaner starts, it does not give the option to start the cleaning process immediately. The button is gray. After several minutes, it then turns blue and then you can start the cleaning.  So you cant walk away,  Why is this now the process.  It is doing the analysis before it starts, I get it, But let it do it after I push the button.)

 

(Continued...    After downloading 522 multiple times, deleting it with everything that deletes, (including CCleaner, which according to AVAST, still left 3 more files on my system...?)  I downloaded, one at a time the last four older version of CCleaner to see if it would go away.  It did not.  So, I reloaded the 522 and started a process of elimination "thing".  I finally found that if I go to the clean menu in CCleaner and go to the firefox section (second tab, first group) If I uncheck the clear the "internet history" box this stopped the problem.  now all works great except the "clear internet history".  that's it!  Maybe someone can check this out.  I know I dont get tech support because I am a free user. So I'm not expecting anyone to rush back to me and tell me anything.  It would be nice.

Thanks anyway.

[Donald-w]

I am having a similar problem.

ID bar says: CCleaner Free v5.22.5724 (64-bit)

Windows 10 Pro 64-bit

Intel Core i& CPU870 A 2.93GHz, 8.0GB RAM, AMD Radeon HD 5570

 

Generally when I use Run Cleaner it runs with a couple of minutes. It has now been running for hours and has stopped at 32%. It does show changing files under System Temporary files*, so it is not totally frozen, but progress is excruciatingly slow. I checked for a later version, but unfortunately it says I have the latest. It is possible I have a large number of temporary files that have crept in or something, but I would think some more evident progress would occur. Also unfortunately there is not option to stop CCleaner and allow it to process what it has done so far. I guess this is not usually an issue, but it would be a nice feature when the program is taking this long. I hate to stop it after hours without any benefit.

 

I have never had this happen before. The closest to any complaint I have had recently is that after running CCleaner registry scan and fix is that my printer definitions get lost (HP LaserJet P1006). I think that is more of an issue with Windows 10 though. I guess if that is my largest issue I am lucky. ;-) When that happens I run small HP driver I downloaded, an eventually the printer will start cranking out the print job. Like I said, I really do not know why that happens, but just mentioning it in case it relates to any CCleaner issue.

 

If it really is just a large number of temp files slowing CCleaner down, should I manually delete them before running CCleaner? Seems to defeat the purpose, but I would like to make some progress.

 

Thanks for any attention and/or info.

--

* C:\Users\Don\AppData\Local\Temp\Mimo\binheader\*****

 

P.S. Although progress indications could have more exact, I think ultimately it was just a lot of temporary files that had gotten created that needed to be deleted. CCleaner did actually finally finish and worked. I ran it again, to check, and it was much quicker. Thanks.