luisma2000 Posted January 19, 2017 Share Posted January 19, 2017 To whom may help me: I have W10 Prof (64b)(v1511, comp 10586.753) and I cannot install CCleaner (any version). When I try to do it, appears a small message windows (image attached) I can use only portable version. Please, what can I make to resolve this issue? Thanks a lot in advance Luis Mariano (Valencia, España) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 19, 2017 Moderators Share Posted January 19, 2017 Are you renaming the file before you install it? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted January 19, 2017 Moderators Share Posted January 19, 2017 didn't this happen within the last few months to someone else? they were trying to use a non-default folder to install it into, or a previous CC version was in a non-default folder, something along those lines??? have a crack at this; https://forum.piriform.com/index.php?showtopic=5739 personally, I'd be uninstalling current version, reboot, download latest version, install it. when installing, on the first screen hit Customise instead of Install, then on the next screen, hit More, then on the next screen, check the install location, then Install. it that gives you grief, repeat with the PC in Safe Mode. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators mta Posted January 19, 2017 Moderators Share Posted January 19, 2017 OK, memory fog has lifted, found the little bugger here; https://forum.piriform.com/index.php?showtopic=46763&p=275147 Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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