ranti999 Posted January 17, 2017 Share Posted January 17, 2017 Today I have received the update 5.26.5937 (free version).When trying to install (= updating the december2016-version), I get the error-message that this free version of CCleaner is not compatible with my recent version of Windows 10 on my x64-system. After deleting the CC-version of last month (as recommended by Piriform itself), I tried a fully clean installation of 5.26.5937, and guess what : this newest version is also not W10-compatible.Last week the automatic Windows-update of Jan. 11th, 2017 was succesfully installed on my x64-system. The update contains: (KB3213986), (KB3213986) and (KB3214628). So what is/are the problem(s) or solution ????? Link to comment Share on other sites More sharing options...
Guest Charlie Piriform Posted January 17, 2017 Share Posted January 17, 2017 Hi Ranti999, I'm sorry this has happened - can you please tell me if you have renamed the installer? The installer name should remain as it was when you downloaded it to ensure a successful install - ccsetup526.exe Thanks, Piriform Support Link to comment Share on other sites More sharing options...
ranti999 Posted January 17, 2017 Author Share Posted January 17, 2017 Yes, I did as I always have done since I use CCleaner the last 5 years : I had renamed the installer in 'CCleaner v5265397 - ccsetup526.exe' I have altered in now in the original name 'ccsetup526.exe' and yesss .... CCleaner 5226 is installed and I just made my first run. The (or my) problem is solved and from now on I know I have to leave my habit to change the name of the launcher everytime an update is available. Thanks for attending me on my failure withis CCleaner-update. I think this topic can be closed??? Link to comment Share on other sites More sharing options...
Guest Charlie Piriform Posted January 17, 2017 Share Posted January 17, 2017 Hi Ranti999, Thanks - I'm glad this worked for you. I apologise for the inconvenience caused here. Have a great week! Piriform Support Link to comment Share on other sites More sharing options...
Shades Posted January 17, 2017 Share Posted January 17, 2017 I had the same problem as ranti999. Ever since CCleaner first came out I changed the setup file name to include the build number (ex. CCleaner Pro-5265937-Setup.exe) and have never had a problem installing it. I change the setup name on all of the applications that I use including Microsoft updates with no problems except for this latest verion of CCleaner. Link to comment Share on other sites More sharing options...
Moderators mta Posted January 17, 2017 Moderators Share Posted January 17, 2017 for the last few build releases of Windows 10, MS now looks for the string ccleaner in a filename and if found, blocks the install. in another post it states Piriform and MS are in talks to remedy this. I'm not sure if it just looks for the string at the start of the filename or anywhere within it, but if you want to change the name you could use the original name of CrapCleaner perhaps. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted January 18, 2017 Moderators Share Posted January 18, 2017 I wonder if Piriform should state on the download page do to not rename the setup file since it remedies allot of the failed install attempts. Link to comment Share on other sites More sharing options...
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