0rlan Posted June 6, 2017 Share Posted June 6, 2017 Hi Help please - I'm having a problem with CCleaner not properly removing Chrome history I have brand new SSD with a virgin install of Win 10 (64-bit), Chrome (Version 59.0.3071.86 Official Build 64-bit) and CCleaner (Version 5.30.6065 64-bit) I am using a 'local' account on this PC and am not signed into Google (and also as far as I can tell have no Chrome background services running so no 'cloud' connection) CCleaner shows as having run correctly (i.e. Chrome *not* skipped) with the proper number of files and amount of date removed reported The problem comes when I reopen Chrome only to find the typed URL and search history is still there The history is properly deleted when using Chrome's own 'Clear History' I have already tried uninstalling/reinstalling both Chrome and CCleaner I can post the 'Speccy' for this if it helps... Thoughts anyone? Thanks Link to comment Share on other sites More sharing options...
mmjr2000 Posted June 6, 2017 Share Posted June 6, 2017 Hi, I'm having the same problem as well. I believe it has to do with Google Chrome just recently releasing an update. I'm assuming for this to work correctly we will have to wait for an update to CCleaner. Link to comment Share on other sites More sharing options...
bmac10 Posted June 8, 2017 Share Posted June 8, 2017 same here Link to comment Share on other sites More sharing options...
aden Posted June 9, 2017 Share Posted June 9, 2017 Same. Windows 7 (64) Link to comment Share on other sites More sharing options...
M6700 Posted June 9, 2017 Share Posted June 9, 2017 Same. Windows 7 (64). The timing of this problem may well coincide with one or more of the most recent (and seemingly substantial) updates to Google Chrome. Link to comment Share on other sites More sharing options...
Moderators mta Posted June 11, 2017 Moderators Share Posted June 11, 2017 The New Chrome Version "59.0.3071.86" has a new Structure for the History and co. I looked the Old Chrome Version and the New one. The Old Chrome Version has this path. C:\Users\NAME\AppData\Local\Google\Chrome\User Data\"Profile Folder" "So the Old one has Profile Folder after the "User Data" Folder, for History file and co." The New Version. C:\Users\NAME\AppData\Local\Google\Chrome\User Data\Default "In this Folder is the History File" Create u a New Profile in Chrome, is the New Profile Folder after "User Data" Folder but the standard Profile is "Default" Folder. I hope this help for a Fix. regards alaGabba I received this from as a PM from a new member and decided it would be more beneficial if shared here. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
ProSoft Posted June 12, 2017 Share Posted June 12, 2017 I have the same problem also. It has to do with the latest Google Chrome update. I hope this will be solved quickly with a CCleaner update. Link to comment Share on other sites More sharing options...
ProSoft Posted June 12, 2017 Share Posted June 12, 2017 Also a previous version of Chrome uses the folder structure C:\Users\NAME\AppData\Local\Google\ Chrome\User Data\Default to atore the history files. CCleaner works fine with the previous version. I think the folder structure is not the problem. Link to comment Share on other sites More sharing options...
alaGabba Posted June 12, 2017 Share Posted June 12, 2017 Also a previous version of Chrome uses the folder structure C:\Users\NAME\AppData\Local\Google\ Chrome\User Data\Default to atore the history files. CCleaner works fine with the previous version. I think the folder structure is not the problem. Thanks for the Information. This new version confuse me I see that CCleaner a new date wrote on the History file but the History is not cleared. I delete it manually the file and my History is cleared. Best way at the moment is, make a ini file with Name "Winapp2.ini" and put this in ur CCleaner location (C:\Program Files\CCleaner). [History*] LangSecRef=3029 SpecialDetect=DET_CHROME Default=False FileKey1=%LocalAppData%\Google\Chrome*\User Data\*|History [Cookies*] LangSecRef=3029 SpecialDetect=DET_CHROME Default=False FileKey1=%LocalAppData%\Google\Chrome*\User Data\*|Cookies After this Start CCleaner and go to applications under "Google Chrome" see u now 2 new Lines with "History*" and "Cookies*" Link to comment Share on other sites More sharing options...
M6700 Posted June 12, 2017 Share Posted June 12, 2017 What does it take for a moderator (or related such person) here to confirm whether or not Piriform is aware of this problem and whether or not a fix is coming soon in an update? This does appear to be a bug with people running updated versions of Google Chrome (Windows 7 or 10). CCleaner no longer cleans. So what does it take to get the attention of a moderator and confirmation of whether/when a fix is coming? I pay for CCleaner Professional. However, I am not going to continue to do so if CCleaner continues to fail to clean. At some point (if we hear nothing and substantial time passes and we hear nothing) do we hit social media with things like "CCleaner no longer cleans"? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 12, 2017 Moderators Share Posted June 12, 2017 What does it take for a moderator (or related such person) here to confirm whether or not Piriform is aware of this problem and whether or not a fix is coming soon in an update? This does appear to be a bug with people running updated versions of Google Chrome (Windows 7 or 10). CCleaner no longer cleans. So what does it take to get the attention of a moderator and confirmation of whether/when a fix is coming? I pay for CCleaner Professional. However, I am not going to continue to do so if CCleaner continues to fail to clean. At some point (if we hear nothing and substantial time passes and we hear nothing) do we hit social media with things like "CCleaner no longer cleans"? As you are using Ccleaner Pro you are entitled to direct support from Piriform. https://piriform.zendesk.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
M6700 Posted June 12, 2017 Share Posted June 12, 2017 Thanks hazelnut. I submitted a request. (I actually did previously look through CCleaner Pro for a link to do some such thing, but could not find it. Perhaps I did not look hard enough or in the right place.) Without knowledge of a forthcoming fix, this problem bugs me enough to switch to a different product that does not have this problem. Hopefully I will hear back from Piriform support. Link to comment Share on other sites More sharing options...
mmjr2000 Posted June 12, 2017 Share Posted June 12, 2017 What does it take for a moderator (or related such person) here to confirm whether or not Piriform is aware of this problem and whether or not a fix is coming soon in an update? This does appear to be a bug with people running updated versions of Google Chrome (Windows 7 or 10). CCleaner no longer cleans. So what does it take to get the attention of a moderator and confirmation of whether/when a fix is coming? I pay for CCleaner Professional. However, I am not going to continue to do so if CCleaner continues to fail to clean. At some point (if we hear nothing and substantial time passes and we hear nothing) do we hit social media with things like "CCleaner no longer cleans"? I agree. It is also sad that CCleaner Pro gets updated with CCleaner FREE. I feel like there is no difference between the two programs. CCleaner Pro in my opinion should receive updates much faster then both versions being released at the same time. People spend a lot of money and the lack of development for such a product is a shame especially for those whom support it we are always left with the users whom don't pay #notfair. However back on topic I have wrote to support and they were trying to tell me the issue above has to do with NVidia. I don't even have a NVidia graphics card. I don't even know what piriform is doing behind the scenes to be honest, or how graphics are such at fault for not cleaning chrome. I just wish they would separate the two products. CCleaner FREE should receive updates when they so desire while Pro users should have an advantage. Not a lot of people are willing speak out and I know I've told piriform this behind closed doors but I'm only one voice. I still respect the product, moderators, etc! I just wish piriform had a structure that worked for everyone for what they offer. At this point without knowledge of changing this or that I guess users will have to wait for an update. Link to comment Share on other sites More sharing options...
alaGabba Posted June 13, 2017 Share Posted June 13, 2017 CCleaner 5.31 https://forum.piriform.com/index.php?s=4f21ea7953bc0922de8b45cffc185e4a&showtopic=48426 History/Cache cleared now Cookies not cleared for me If u use Thunderbird or Mozilla FireFox, please Update not to this Version. This Version killed ur Thunderbird Profile / FireFox. Thunderbird Problem: https://forum.piriform.com/index.php?showtopic=48428 Mozilla FireFox Problem https://forum.piriform.com/index.php?showtopic=48429 New CCleaner v5.31.6105 https://forum.piriform.com/index.php?showtopic=48428&do=findComment&comment=284171 History/Cache cleared now Cookies not cleared for me Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 13, 2017 Moderators Share Posted June 13, 2017 If u use Thunderbird or Mozilla FireFox, please Update not to this Version. This Version killed ur Thunderbird Profile / FireFox. Thunderbird Problem: https://forum.piriform.com/index.php?showtopic=48428 Mozilla FireFox Problem https://forum.piriform.com/index.php?showtopic=48429 See here https://forum.piriform.com/index.php?showtopic=48428&do=findComment&comment=284145 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
luistoluca Posted June 29, 2017 Share Posted June 29, 2017 The problem is fixed with the last update? Link to comment Share on other sites More sharing options...
alaGabba Posted June 29, 2017 Share Posted June 29, 2017 The problem is fixed with the last update? Yes is it. I have now the Problem thats CCleaner not cleared my cookies Link to comment Share on other sites More sharing options...
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