Lionwoman Posted January 11, 2017 Share Posted January 11, 2017 Hello, I'm having trouble with Ccleaner and the Mozilla Firefox caché. Despiste unmarking all options to clean Firefox that Cclenaer has and adding the locations were as far as I know the caché is stored to the excluded files (C:\Users\'user name'\AppData\Local\Temp\acro_rd_dir), when executing Cclenar it is still deleting the firefox cache and I don't know why. (in addition, it seems its only affection to the caché storage maybe, like pages that store information in the caché, cause any other page is running well with all my accounts in). I use Windows 8.1 on this computer and in my Windows 7 laptop only by unmarking all Firefox options is enough. Link to comment Share on other sites More sharing options...
Moderators mta Posted January 12, 2017 Moderators Share Posted January 12, 2017 \local\temp\acro_rd_dir is not the cache location for Firefox. by the name I'm guessing its Acrobat Reader. all Firefox related folders/files are in it's profile folder. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Lionwoman Posted January 15, 2017 Author Share Posted January 15, 2017 I've also put C:\Users\"user name"\AppData\Local\Temp\mozilla-temp-files\ What files I have to include? Link to comment Share on other sites More sharing options...
Moderators mta Posted January 16, 2017 Moderators Share Posted January 16, 2017 again, whatever \local\temp\mozilla-temp-files\ is used for, it's not for Firefox cache. ALL Firefox data is kept in either C:\Users\<your user>\AppData\Local\Mozilla\Firefox\Profiles or C:\Users\<your user>\AppData\Roaming\Mozilla\Firefox\Profiles (this is the main one). So adding an EXCLUDE of a folder from that second location will be part of your solution. I'm sorry I can't delve any deeper than that, but I only use Firefox in private mode so don't have to worry about this sort of stuff. So just to be clear, in CC, Applications tab, when you untick Internet Cache under Firefox, it still gets cleaned? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Lionwoman Posted January 19, 2017 Author Share Posted January 19, 2017 Sorry for the delay to answering Yes, I have this option unticked. All firefox options to tick are unticked. I've added the files that you mention and executed CCleaner after, but it does not work. I was worried because I do not known why and then I've started to think that the problem maybe was not Firefox but Adobe Flash Player. Then I add the main files (like from you say, from AppData) and it works! Thank you for all your help! Link to comment Share on other sites More sharing options...
Moderators mta Posted January 19, 2017 Moderators Share Posted January 19, 2017 no worries, glad it got sorted. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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