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  1. Past hour
  2. Hello Piriform, in CCleaner you have the Software Updater, that tells me what updates are available on my system. When that feature was new, there were only some apps on my system detected. But now (several months and several updates later) there is still only a very small number of apps detected. If that feature should be successful (and if that feature should be an argument to buy CCleaner Pro) then you have to support at least 500 apps. It would be OK to see that there is a new version available and users have to download and install the update manually. But in the current state this feature is totally useless. I see a huge potential in this feature but you have to add more apps! Best regards OLLI
  3. Today
  4. Virus In Latest 1.75 Update for CCleaner

    The OP did say he was downloading the browser from the offer. I think it was just the op's AV that recognised/classified the CC Browser incorrectly. Which would seem to show that that partciular AV's definitions are not regularly updated. I'd also noted the oddity of the version number, but assumed it was probably just a typo.
  5. Winapp2.ini additions

    Thanks for the new and revised entries. Winapp2.ini update: https://github.com/MoscaDotTo/Winapp2/commit/ce538a6925542a8dd72e1685861aecf0a8e85b4d
  6. Yesterday
  7. problems with registering professional version

    That was a banner intended to tell free users that they could upgrade to pro to perform automatic cleaning, and to give a handy tip to tell paid users that they already had automatic cleaning and how to use it. We had some feedback that some users got the wrong message. We pulled it last week until the targeting is checked. If you think you may have accidentally purchased twice, shoot an email to support@ccleaner.com with your details and they will sort you out.
  8. Problem similiar to two others but I need to know, why, oh why, should defrag take 17+ hours to run???? Using the free version( 2.22.995) Question: screenshot #1 shows 4% defrag afterwards but on final version it was 7%. WHY 17 HRS? and not 100% Question: screenshot #1, what is "Benchmark Drive"? and when, or if I should use it? Question: screenshot #2, it shows "Many" unfragmented sections...I was under the impression that a defraggler was supposed to rearrange all the files, etc. in order to make system organized and faster...mine is not, so why 17 hours without a total defrag???? I only defragged C drive and only 17k files were degragged, and it appears many more were left without doing anything.... Question: Why would I purchase the Pro Version for good money when the Freebie has all these problems? A defrag program should, at most take a maximum of 30 minutes, but 17 hours, that is ridiculous...that was the first time I left my desktop on overnight and still didn't have all of C drive defragged... Defraggler Screenshots 8-19-19.doc
  9. Virus In Latest 1.75 Update for CCleaner

    Curious to find out how you got the Google Toolbar when it has been gone from the past few releases. And it plugged into IE, not Chrome. And also what does the "1.75" refers to in the heading - the latest CCleaner version is 5.61. What was the name of the installer file that you downloaded?
  10. V5.6.7307(64 bit) I have had to reinstall office several times recently and I have just realised it gets messed up after I run ccleaner. Happened again just now, it didn't messup excel because I had it open at the time. All the rest rendered useless. Custom clean mode. Nothing special in my settings for ccleaner. Is this a known problem?
  11. Thanks a lot. I'll try that. Regards Hans
  12. Virus In Latest 1.75 Update for CCleaner

    The Google toolbar is not a virus. It was in the Standard CC installer as an offer. (it's no longer there, the CC browser gets offered instead). It's picked up by some AVs as a PUP - a Potentially Unwanted Programe. In this case it wasn't actually the Google toolbar but the new CCleaner browser that your AV has picked up as a PUP and got just which PUP it was wrong, probably because it's also a browser. The main point to note is that there was almost certainly, (never say never), no virus involved, it was just a warning that you may not want to download/install that particular software. (Because doing so would change your browser - which it did).
  13. I recently downloaded the latest free, yeah, i'm a limpet; update for CCleaner from Piriform vs File Hippo. I also accepted the CCleaner Browser. Wanted to try it. I ended up with the following virus: Filename: Google Toolbar Setup [1].exe Malware type: Trojan.Dropper.Ge It really messed up Chrome. Reverted to a clean restore and then ran WebRoot to destroy. Went to FileHippo and downloaded the CCleaner update with no problems. Did not accept the browser.
  14. Hosts File Update

    Got it, thanks.
  15. Complete deleted files from recycle bin

    Thanks Augeas for clarifying. I also did a deep scan, but same result. It found a lot of png files, and old jpg files where I could see the preview, but the new ones seem to be lost forever. Would be nice if Windows dedicated a special folder for deleted files from the recycle bin within a week. One normally finds out the mistake in that time span. But I am a little wiser now, and not so trigger happy in the future Michael
  16. upgrades doesn't work

    If it's an older version of CCleaner that you're trying to update you can also get the newest version at: https://www.ccleaner.com/ccleaner/download
  17. Complete deleted files from recycle bin

    The deleted files will remain (if they still exist) on the drivre they were originally on. The recycler renames files sent to the recycle bin to two components named $I and $R + a set of random characters + the original file extension. Ignore the $I file, the $R is the one you want. Whether these names are kept on final deletion or reverted to the original does not seem to be clear. If you can't find anything then the files may well be gone forever. You could try a deep scan in this case, but it will not return file or folder names.
  18. I completely deleted jpg/psd files from my recycle bin. I have made a scan, and it finds a lot of old deleted files, but only one of the today deleted files. I have a lot of space on my C Drive (and also D drive), but don't know which drive deleted recycle bin files are hidden. Can somebody clarify, and is there any way I can recover the deleted files. Are deleted recycle files hidden in a specific folder on the C/drive? Michael
  19. upgrades doesn't work

    I click on "search for updates", I download them and install them but at the end of the process that seems to take place correctly they are not installed, because in the upper left corner of the program window, the old version of Cleaner always appears
  20. Thanks for your reply. The deep scan is finally over and I was able to recover many files, but the larges ones could not be recovered... I was reading the forum and find this: I think it means that I will not recover my huge files... Thank you for answer me so quickly.
  21. It is not possible to reinstate deleted files, recovery is a copy to a safe place process. The folder structure can be recreated if required, and if it still exists. A deep scan will not find file names or folder information, nor will it find any but the first fragment of a file, so may be of limited use.
  22. Hi, Everyone I'm suffering panic attack right now, but I'll survive, I guess... I just accidentally deleted (SHIFT+DEL) a folder with all my family footage (~150GB) during a data organization on my external hard drive (4TB, but 3TB free). I'm currently waiting for the Deep Scan, but I was thinking if there is a way to simply "unmark" the folder as deleted. It would be amazing if the folder just came back from the ashes. I dont know if there is a way to just "undo" the deletion without having to copy the files. If someone could help me I'll be extremely thankfull
  23. Last week
  24. Deleted files

    Recuva does not put any file back where it originated from. If a recovery is done then the selected files will be copied to another location for the user to reinstate as required. Shortcuts are .lnk files and should be found, but can easily be recreated. I assume you have looked in the recycler?
  25. Video crashed

    Recuva won't fix any file problems, it copies whatever it finds in the clusters, be it good or bad data. The exif data is part of the file data and this similary won't be 'fixed' by Recuva.
  26. Large Volume of Junk found by CCleaner

    - Just look at what the "Custom Clean" option pulls up. It will tell you what application is associated with that 6 GB in junk files. I consider it most likely that those files are associated with a browser (Firefox, Google chrome, ........... ) - Please post a screenshot of the details of that "Custom Clean". then there is no need/less need to contact support.
  27. Large Volume of Junk found by CCleaner

    Thanks for all the input. I have checked each one out to no avail. Have contacted support. Hopefully will get this solved soon and will share.
  28. Looks like Microsoft is rolling out a fix now https://www.windowslatest.com/2019/08/18/microsoft-is-rolling-out-an-update-to-fix-windows-10-sfc-feature/
  29. Easy Clean uses it's own settings and will do it's own thing regardless of your other settings. Easy Clean does not respect what you have ticked or unticked, you must use Custom Clean to do that. Custom Clean does remove the cookies - (unless you tell it not to). It just doesn't call them 'tracking' cookies - see the link at the bottom of this post. The CCleaner setting for Adobe Reader can be found under the CCleaner 'Applications' tab. It's about halfway down and is 'Adobe Reader DC'. There is also a setting in Reader itself which turns on/off the saving of history / recent files. Open Adobe Reader and go to Edit>Preferences>Documents and you should see the option 'Documents in recently used list' - if that is set to 0 then no recent list will be saved.
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