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Why is the driver update option not functioning properly?
cterry877 posted a topic in Driver Updater
Ever since the last upgrade, the driver update does not work. It hangs and will not complete. I am using the paid pro version. And seriously, is the community board now the only way to get support? -
cterry877 joined the community
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productsreviews changed their profile photo
- Yesterday
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productsreviews joined the community
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Rens2 started following How do I cancel my license/trial/subscription
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I've been trying to figure out how to cancel. The issue is I've read that the trial was supposed to end but it didn't and the license says it has 0 days left. My biggest issue is that I only wanted it for the trial and completely forgot about it till now and thought it would end at the due date. I've been trying to figure out how to cancel it for the past couple hours. I also don't have the money to pay it
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Rens2 joined the community
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Key not active, Play Store subscription takes over...
Slayf replied to Slayf's topic in CCleaner Help Requests
Problem solved. Thank you so much :) -
Mickg joined the community
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Key not active, Play Store subscription takes over...
nukecad replied to Slayf's topic in CCleaner Help Requests
Thanks, let's wait for the staff to respond to my escalation of your expiry date issue. -
Key not active, Play Store subscription takes over...
Slayf replied to Slayf's topic in CCleaner Help Requests
No, currently only the October license is in use, which I will change when the problem is resolved. Currently on 2 of my 3 machines, use the key requiring renewal in July 2025. -
MMEE007 joined the community
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arm216 joined the community
- Last week
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BobTed joined the community
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trashmega joined the community
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Ubvpwcdup joined the community
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It's pretty annoying to, say, be typing an email and suddenly be thrown into a new update. Please at least add an option to not grab focus (I understand that you might be really excited about your product, but this current method can be a pita).
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Hi @CCleaner Cleaning Team : Thank you for the confirmation. It would be helpful if that bug fix was documented in the version history at https://www.ccleaner.com/ccleaner/version-history, as well as the v6.23 release notes at https://www.ccleaner.com/ccleaner/release-notes and v6.23 release announcement at https://www.ccleaner.com/knowledge/ccleaner-v6-23-11010?cv=v6-23-11010 . -------- Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.1 * Microsoft Edge v123.0.2420.97 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v4.6.12.323-1.0.2309 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.23.11010
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lmacri started following CCleaner 6.23
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Imposibilité d'effacer une extension dans Chrome et Edge
CCleaner Cleaning Team replied to Patrice35's topic in CCleaner
Thank you for reporting this! We've resolved this issue in CCleaner 6.23. Here's an update. -
Not cleaning Edge and Chrome cookies
CCleaner Cleaning Team replied to Jeff M's topic in CCleaner Bug Reporting
Thank you for reporting this! We've resolved this issue in CCleaner 6.23. Here's an update. -
Hey everyone! CCleaner 6.23 is here! Some users reported previously that the extension related browser cookies were showing in the scanning results. We’ve added a fix for that in CCleaner 6.23. Related posts: https://community.ccleaner.com/topic/66708-not-cleaning-edge-and-chrome-cookies/page/2/#comment-34812 https://community.ccleaner.com/topic/66714-imposibilit%C3%A9-deffacer-une-extension-dans-chrome-et-edge/#comment-347479 Thanks everyone for reporting the bugs and helping us improve CCleaner, Marijana
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email link to download v6.23 takes me to download 6.22
Joe737 replied to Chuck_in_OH's topic in CCleaner Help Requests
Got it. Thanks! -
Thanks to everyone who provided feedback. Further to my 15-Mar-2024 post <here> about my built-in MS Edge browser extensions, I can confirm that this bug appears to be fixed in CCleaner v6.23. I use CCleaner Free Portable and ran test Custom Cleans ("Analyze" only, did not click "Run Cleaner" to proceed with the disk clean) with v6.21, v6.22 and v6.23 today. The buggy v6.22 found 20 MS Edge "cookies" to clean, including 3 extensions with descriptors like "Cookie: extension://nkeimhogjdpnpccoofpliimaahmaaom" ... ...while v6.21 and v6.23 both only found 17 "cookies" as expected. I ran a second scan with v6.23, but this time I clicked "Run Cleaner" to proceed with the disk clean, and all MS Edge cookies were correctly cleaned and no residual cookies were detected on a third scan. --------- Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.1 * Microsoft Edge v123.0.2420.97 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v4.6.12.323-1.0.2309 * Macrium Reflect Free v8.0.7783 * CCleaner Free Portable v6.23.11010
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Key not active, Play Store subscription takes over...
nukecad replied to Slayf's topic in CCleaner Help Requests
Good, I understand about getting the 3 licences combined into 1 Pro Plus licence. Once we have that expiry date sorted out then I may have another tip for you there. As you are not getting a good response from support then I've asked a staff member to get involved and shake things up. They are usually fairly quick to get results when we step in and ask. A further question - are those other 2 licences both used already on PC's? (I'm trying to see if there will be one device spare on the Pro Plus licence so that you can then use it on Android too). -
Key not active, Play Store subscription takes over...
Slayf replied to Slayf's topic in CCleaner Help Requests
Yes I dissociated the key on Android, so no more problem for that, I leave it aside. On the other hand, yes, I renewed this same key on April 3 for 3 machines, for 1 year. I had already sent an email to support but no response. And yes I also have two other keys that I wanted to replace with the one I renewed to coordinate the expiration dates and have the same license key. And thanks for the helping hand ^^ -
Key not active, Play Store subscription takes over...
nukecad replied to Slayf's topic in CCleaner Help Requests
Thanks, That is showing that you currently have 3 Active CCleaner licences; Two for CCleaner Pro, one ending in Oct 2024 and one in Sept 2024. One for CCleaner Pro Plus ending in July 2024. So we are just talking about the Pro Plus one here. You say that you renewed it on April 3rd for another year but that it is not yet showing the new expiry date. It may just be taking time for the date to be changed for the renewal, but now what is happening (or not happening) is a bit clearer I've asked for a Staff member to make a check and give things a poke if necessary. I'd suggest just leaving the Android alone for the moment. Let's get that expiry date sorted out first and then we can take a look at what is happening with Android. -
Key not active, Play Store subscription takes over...
Slayf replied to Slayf's topic in CCleaner Help Requests
Well... I dissociated the key from my Mobile application, but I can't re-enter it even if I click at the top right ("Already purchased?") This takes me back to the beginning... -
Key not active, Play Store subscription takes over...
Slayf replied to Slayf's topic in CCleaner Help Requests
I have a 20 character key by entering the "-" I entered my email address and received the summary, except the last active key indicates one user, instead of three and the expiration date is not the correct one.... -
Key not active, Play Store subscription takes over...
nukecad replied to Slayf's topic in CCleaner Help Requests
The link shows you how to activate it on Android again without having to pay Google - Once we have sorted out the problem with the expiration date. -
Key not active, Play Store subscription takes over...
nukecad replied to Slayf's topic in CCleaner Help Requests
Ok I understand, Just to double check something; There are two types of key currently in use. - Does the key that you are entering consist of 20 characters or 24 characters? Also go to this page and enter your email to double check that it is the key that you should be using: https://www.ccleaner.com/support/license-lookup -
Key not active, Play Store subscription takes over...
Slayf replied to Slayf's topic in CCleaner Help Requests
I don't understand what the links are for, I have already tried to enter the license key, but the expiration date of my license is not the correct one, so my renewal via the Play store is canceled and I cannot use the app on my phone anymore. -
Key not active, Play Store subscription takes over...
Slayf replied to Slayf's topic in CCleaner Help Requests
Ok thank you. I hear that when I enter the key, at least it is the same key that was renewed, nothing happens, the expiration date displayed remains the same before the renewal, even if I enter the key again. Expiry date in July 2024, instead of July 2025. -
Key not active, Play Store subscription takes over...
nukecad replied to Slayf's topic in CCleaner Help Requests
I have removed the Cleverbridge reference number from your image for your security. Please be careful to remove all such personal references before posting. Thanks, things are now clearer. You have purchased a1-year Pro Plus licence subscription from CCleaner (not from Google). That key can be used on 3 devices, any mixture of PC, Mac, or Android. You can activate that licence on PC, Mac, or Android using the steps in the following guide: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US There is also advice on common mistakes that people make when registering. When you say that "the renewal had no effect" what exactly do you mean by that? What did you see? or not see that you expected to see? If you got an error message then what did it say? -
Key not active, Play Store subscription takes over...
Slayf replied to Slayf's topic in CCleaner Help Requests
Hello, I renewed the key on my PC with the renewal offer that CCleaner offered me, it is the same key, I received the email, and it is indeed a key PC, Android, MAC for 3 machines, valid for 1 year. But seeing that the renewal had no effect, I re-entered the key, but nothing happened... Key purchased on April 3.