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  2. FYI: Your link is fine since it's not for a competing product against CCleaner. Good investigating! I wasn't getting that Runtime Broker error since I've had the Control Panel display as icons (since it's easier to find things that way) ever since I bought my laptop.
  3. I paid for the new version of CCleaner pro why does it come up expired everytime I use it
  4. Can I add my voice pleading that an update fix this issue? I, like some in forum threads I've seen, just don't feel comfortable with that complicated a registry edit. The software should, after all this time, be doing the job for us.
  5. Today
  6. When using Defraggler Professional to optimize an SSD drive the application works fine, until it reaches 84%, at which point the application gets stuck and the action symbol keeps rotatiing with without advancing, and does not go any fiurther. A screen capture is included. The drive is an external WD MY Book 3TB (2.7TB capacity). What is the issue? Why does the application get stuck at 84%. Mel Farris
  7. crizal

    Windows 10 1909

    @hazelnut, @Andavari, @nukecad, @Nergal -- informative update regarding the Runtime error. It's hitting a small number of machines on Win 10 1909. The cause has something to do with 1909, Control Panel and Cortana. It's actually the Control Panel setting the error when Reliability History is checked. The error also appears if you go to a different category in the CP. There are two workarounds. The first has a 100% success rate -- the second may or may not work. 1. Go to Control Panel and change the view from category to icons. Right click the icon topics you want to open and pin each one to the start menu. Close Control Panel. Run CCleaner to remove the errors from Reliability History. Open the appropriate icon from the start menu. It will directly go to that section in Control Panel and no errors will be generated. To properly check Reliability History, the Security and Maintenance icon must be pinned to the start menu and opened from there. 2. At least one user found a solution by uninstalling, reinstalling and re-registering Cortana using Powershell. That may be beyond the ability of a typical user. The following link from TenForums explains it all and it's good reading. If this link is against this forum's policy, I apologize and please remove it. https://www.tenforums.com/general-support/145996-runtime-errors.html Next up is to get Microsoft involved.
  8. ff v68.3.0 esr 03. dec. 2019 Fixed Updates to improve performance and stability (full list of fixes) Various security fixes
  9. ff v71.0 03. dec. 2019 New Improvements to Lockwise, our integrated password manager: Firefox now suggests saved logins from other subdomains of a site Integrated breach alerts from Firefox Monitor are now available to users with screen readers More information about Enhanced Tracking Protection in action: Notifications when Firefox blocks cryptominers A running tally of blocked trackers in the protection panel accessed by clicking the address bar shield Picture-in-picture video comes to Firefox for Windows: Select the blue icon from the right edge of a video to pop open a floating window so you can keep watching while working in other tabs. Learn how the feature works. Native MP3 decoding on Windows, Linux, and macOS Fixed Various security fixes. Changed Configuration page (about:config) reimplemented in HTML Firefox will now ship with Catalan (Valencian) (ca-valencia), Tagalog (tl), and Triqui (trs) Enterprise New kiosk mode functionality, which allows maximum screen space for customer-facing displays Developer Developer Information Added support for developers, including: DevTools’ Network panel can now inspect WebSocket messages and automatically formats a variety of framework formats Console’s new multi-line editor mode provides an IDE-like experience that makes it convenient to iterate on longer code snippets The Network panel’s new resource blocking can simulate the impact of tracking protection, security, service outages, and bad connectivity for more robust testing More features and improvements can be found every release in DevTools’ “What’s New” panel in en-US New videos every week on the Mozilla Developer YouTube channel Improvements to the website certificate viewer, with more features and more detailed information Improvements to the extensions downloads API for handling download failures Extension popup windows now include the extension name instead of its moz-extension:// url when using the windows.create API Extension-registered devtools panels now interact better with screen readers unresolved Some Windows users who had previously installed and uninstalled Comodo antivirus software may not be able to start Firefox. Information on how to resolve this issue is described on support.mozilla.org or in the support knowledgebase.
  10. 143 regkey in that ashampoo entry. Why's it so big? Can it not be paired down some? I notice it includes many different ashampoo versions, are there any that are old enough to remove?
  11. It is the samething. That said please remove the winapp2.ini file and see if your volume resets on clean. If it does then we'll know that it's a ccleaner problem. If it does turn out to be winapp2, (and I'm almost completely sure it will) you have to take your question to the thread nuke pointed to Also from now on don't mention the enhancing software any more as it's an open secret on this site. One which i'll usually edit threads to say "voldemort" instead, too lazy to do it in this thread though.
  12. Modified entry: [Ashampoo Burning Studio *] Added Detect12 for the newly released Ashampoo Burning Studio 21. NOTE: I'm not seeing any RegKeys that need to be added for this new version. They may show up once the program is used for its various task. [Ashampoo Burning Studio *] LangSecRef=3021 Detect1=HKCU\Software\Ashampoo\Ashampoo Burning Studio 5 Detect2=HKCU\Software\Ashampoo\Ashampoo Burning Studio 6 Detect3=HKCU\Software\Ashampoo\Ashampoo Burning Studio 7 Detect4=HKCU\Software\Ashampoo\Ashampoo Burning Studio 8 Detect5=HKCU\Software\Ashampoo\Ashampoo Burning Studio 12 Detect6=HKCU\Software\Ashampoo\Ashampoo Burning Studio 14 Detect7=HKCU\Software\Ashampoo\Ashampoo Burning Studio 15 Detect8=HKCU\Software\Ashampoo\Ashampoo Burning Studio 16 Detect9=HKCU\Software\Ashampoo\Ashampoo Burning Studio 18 Detect10=HKCU\Software\Ashampoo\Ashampoo Burning Studio 19 Detect11=HKCU\Software\Ashampoo\Ashampoo Burning Studio 20 Detect12=HKCU\Software\Ashampoo\Ashampoo Burning Studio 21 Detect13=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2007 Detect14=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2009 Detect15=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2016 Detect16=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2017 Detect17=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018 Detect18=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019 Default=False FileKey1=%AppData%\Ashampoo|*.log;*.txt;*.xml|RECURSE FileKey2=%LocalAppData%\Ashampoo\BaNT|*.*|RECURSE RegKey1=HKCU\Software\Ashampoo\Ashampoo Burning Studio 5\Burn Image Project\SelectImage RegKey2=HKCU\Software\Ashampoo\Ashampoo Burning Studio 5\Data Disc Project\AddDialog RegKey3=HKCU\Software\Ashampoo\Ashampoo Burning Studio 5\Data Disc Project\DumpImage RegKey4=HKCU\Software\Ashampoo\Ashampoo Burning Studio 5\Unknown Project\AddDialog RegKey5=HKCU\Software\Ashampoo\Ashampoo Burning Studio 6\Burn Image Project\SelectImage RegKey6=HKCU\Software\Ashampoo\Ashampoo Burning Studio 6\Data Disc Project\AddDialog RegKey7=HKCU\Software\Ashampoo\Ashampoo Burning Studio 6\Unknown Project\AddDialog RegKey8=HKCU\Software\Ashampoo\Ashampoo Burning Studio 7\Burn Image Project\SelectImage RegKey9=HKCU\Software\Ashampoo\Ashampoo Burning Studio 7\Data Disc Project\AddDialog RegKey10=HKCU\Software\Ashampoo\Ashampoo Burning Studio 7\Unknown Project\AddDialog RegKey11=HKCU\Software\Ashampoo\Ashampoo Burning Studio 8\Data Disc Project\AddDialog RegKey12=HKCU\Software\Ashampoo\Ashampoo Burning Studio 14\Data Disc Project\SaveDialog_AddFilesAndDirs|InitialDirectory RegKey13=HKCU\Software\Ashampoo\Ashampoo Burning Studio 14\tempFiles RegKey14=HKCU\Software\Ashampoo\Ashampoo Burning Studio 15\Data Disc Project\SaveDialog_AddFilesAndDirs|InitialDirectory RegKey15=HKCU\Software\Ashampoo\Ashampoo Burning Studio 15\tempFiles RegKey16=HKCU\Software\Ashampoo\Ashampoo Burning Studio 16\Audio Disc Project\SaveDialog_CPlaylistDlgEx|InitialDirectory RegKey17=HKCU\Software\Ashampoo\Ashampoo Burning Studio 16\Backup Project\BackupOptions|CustomLocation RegKey18=HKCU\Software\Ashampoo\Ashampoo Burning Studio 16\BDMV Disc Project\SelectBDMVFolder|BdmvPath RegKey19=HKCU\Software\Ashampoo\Ashampoo Burning Studio 16\Browse Image Project\BrowseImageFile|ImagePath 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2017\VIDEO_TS Disc Project\SelectVideoTSFolder|VideoTSPath RegKey116=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Audio Disc Project\SaveDialog_CPlaylistDlgEx|InitialDirectory RegKey117=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Backup Project\BackupOptions|CustomLocation RegKey118=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Browse Image Project\BrowseImageFile|ImagePath RegKey119=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Browse Image Project\SaveDialog_SelectImageBrowse|InitialDirectory RegKey120=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Burn Image Project\SaveDialog_SelectImageBrowse|InitialDirectory RegKey121=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Burn Image Project\SelectImage|ImagePath RegKey122=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Data Disc Project\DumpImage|ImagePath RegKey123=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Data Disc Project\SaveDialog_AddFilesAndDirs|InitialDirectory RegKey124=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Logs RegKey125=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\tempFiles RegKey126=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\Unknown Project RegKey127=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\VCD Project\SaveDialog_OnAddMovies|InitialDirectory RegKey128=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\VIDEO_TS Disc Project\DumpImage|ImagePath RegKey129=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2018\VIDEO_TS Disc Project\SelectVideoTSFolder|VideoTSPath RegKey130=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Audio Disc Project\SaveDialog_CPlaylistDlgEx|InitialDirectory RegKey131=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Backup Project\BackupOptions|CustomLocation RegKey132=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Browse Image Project\BrowseImageFile|ImagePath RegKey133=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Browse Image Project\SaveDialog_SelectImageBrowse|InitialDirectory RegKey134=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Burn Image Project\SaveDialog_SelectImageBrowse|InitialDirectory RegKey135=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Burn Image Project\SelectImage|ImagePath RegKey136=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Data Disc Project\DumpImage|ImagePath RegKey137=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Data Disc Project\SaveDialog_AddFilesAndDirs|InitialDirectory RegKey138=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Logs RegKey139=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\tempFiles RegKey140=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\Unknown Project RegKey141=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\VCD Project\SaveDialog_OnAddMovies|InitialDirectory RegKey142=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\VIDEO_TS Disc Project\DumpImage|ImagePath RegKey143=HKCU\Software\Ashampoo\Ashampoo Burning Studio 2019\VIDEO_TS Disc Project\SelectVideoTSFolder|VideoTSPath
  13. Thanks, but I'm confused. I thought CCEnhancer was just a GUI for the winapp2ool.exe tool and downloaded the most recent winapp2.ini ? I just used it and it downloaded v191203, which is the same version that I got from your link?
  14. Ah, CCEnhancer is not an offical add-on. A better alternative if you want to add functionality is winapp2.ini Whilst again that is not an 'official' add-on it is supported on this company forum; which should tell you all you need to know.
  15. Pleased to say all working fully now, with no corrective input. Computers, eh ......... ?
  16. I appreciate the help, but I don't think the volume would change while something was playing. I think it would have to be stopped and then started again. I just open the volume mixer and when I see the System Sounds slider jacked up to almost 50% I know it's been affected again. I also failed to mention that I'm using (and have been using for quite a while) the CCEnhancer thing that gives you a lot more boxes to tick under the Applications tab. I'm sure it's something in the Windows section that I ticked. I'll figure it out eventually. I disabled CCEnhancer and when back to "stock," set my volume controls how I wanted them, ran CCleaner, and everything was fine afterwards.
  17. I've never heard od CCleaner affecting the volume before. Rather than unticking them on by one, reseting the volume and then going for the next one, resetting the volume .......... there is a way that will save a bit of time. Set some music playing. Open CCleaner and right click on a suspect item and clean just that one item from the menu that pops-up. If the volume doesn't change then do the next one, and so on. Doing it that way you won't have to keep resting the volume. It should be obvious when you clear the offending item and the volume changes.
  18. What the hell is going on, Ccleaner? I just purchased 10 more licenses and was unable to add another endpoint?? CLEARLY some major issue has occurred, will you PLEASE tell us paying customers what's going on, and when we can add the endpoints we've PAID FOR??
  19. That would probably be the best way. Let us know how it goes.
  20. No, sorry. I'm using Windows 7, and when I said the volume gets reset after using CCleaner, I meant it gets louder. I have the System Sounds slider set very low, and after using CCleaner it gets reset to somewhere between 40-50%. The same thing happens with the sliders for several other programs I use. It never used to do this, and I'm pretty sure it's the result of me ticking one of the many boxes in the Custom Clean section. I may have to go through the process of elimination and un-tick them until I find the culprit if someone doesn't know which one it is.
  21. Are you cleaning the registry? Does any of this apply? https://www.techjunkie.com/windows-reducing-system-volume/
  22. How about fixing this???? It's been over a month!!! Please respond with an update. Thats all I am asking!!
  23. You will need to contact support and tell them what has happened, they should change it for you with no fuss. There is a form you can fill in here: https://support.piriform.com/hc/en-us/requests/new Alternatively you can email your support question to: support@ccleaner.com Give them details of you invoice number. etc. - (Don't put anything like that on this forum where everyone can see it though). I've moved this thread into the 'CCleaner for MAC' forum.
  24. I paid for Ccleaner Professional but did not realise I had not chosen it for my Mac, instead I paid for Windows. Consequently I am unable to download what I have paid for. I have found no way of sorting this. Can you help please.
  25. I've gotten pretty aggressive in what I have ticked in the Custom Clean section. One of them resets the Windows Volume Control settings, and I'd like it to *not* do that. Could someone please tell me what I need to un-tick to accomplish this? Thanks.
  26. What operating system are you running?
  27. Thanks for the reply. I don't actually run an ant-virus program.I do use malwarebytes but I have been running ccleaner ever since it was called crap cleaner. I also have been running malwarebytes for years as well. This is the firs time that I could not uninstall a program from the add/remove function. I had to actually use the uninstall.exe file in the ccleaner folder. That cleaned out the folder and all of the registry entries. Usually there are artifacts left in the registry that have to be cleaned. I figure that if any antivirus program would stop a folder from being installed it would also keep it from running after the install as well. I have never had this happen to me before. I am really at a loss as to what is going on with this install.
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