baronfranco Posted July 24, 2018 Share Posted July 24, 2018 As the title say, after the last update, when I disable the System Monitoring the tray icon won't close (as usual), after rebooting the PC the tray icon is still there. When you open CCleaner, the System Monitoring check box is marked, turning off and rebooting the system don't work. Fresh Windows 10 x64 Pro and fresh CCleaner install. Link to comment Share on other sites More sharing options...
SyderAkaris Posted July 25, 2018 Share Posted July 25, 2018 having the exact same issue install of both Windows Pro 64bit and CCleaner are about 1 month old (discounting the recent update of course) Link to comment Share on other sites More sharing options...
passegua Posted July 25, 2018 Share Posted July 25, 2018 Exactly same issue. The only way to stop or close Ccleaner monitoring is killing the process! I do not see any way to exit and close Ccleaner. More over even if I set "off" the "activate monitoring" it comes again "on" when I open CC again! I do NOT want Ccleaner monitoring! Please correct this bug or me and others will uninstall Ccleaner! Microsoft Windows [Version 10.0.17134.191] Ccleaner version 5.45.6611 (64 bit) Link to comment Share on other sites More sharing options...
passegua Posted July 25, 2018 Share Posted July 25, 2018 I decided to downgrade to version 5.44.6575 since that version has no problem in closing and stopping monitoring. Link to comment Share on other sites More sharing options...
gatocan2066 Posted July 25, 2018 Share Posted July 25, 2018 (edited) Neither is disabled in the free cleaner cleaner v5.45.6611 version, deactivated, and: First: it does not turn off as a task at the start of the system.Second: The task to close cleaner continues running in the background.Third: When the cleaner is checked again, the check box of the previously deactivated monitoring will be set again.Summing up that I return to the version Ccleaner Free v5.44.6575, which works as it should while they do not fix that problem that I run the cleaner alone even if I say no.Greetings and fix in error. Edited July 25, 2018 by gatocan2066 Badly translated line of the google translator. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 26, 2018 Moderators Share Posted July 26, 2018 Devs are aware that everyone is complaining about this issue (and other issues) As yet they have not made any comment. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
aaron7 Posted July 26, 2018 Share Posted July 26, 2018 Glad I'm not alone here. Same problem, multiple machines. Link to comment Share on other sites More sharing options...
distanor Posted July 26, 2018 Share Posted July 26, 2018 This is very frustrating. I've had some success using task manager to kill ccleaner BEFORE I run the desktop manifestation, then going into the options to disable monitoring, and also going into tools/starting and deleting the line that starts ccleaner monitor at startup, but it seems to come back randomly. Somebody over at Piriform REALLY REALLY wants you to enable monitoring whether or not you like it... Link to comment Share on other sites More sharing options...
passegua Posted July 26, 2018 Share Posted July 26, 2018 39 minutes ago, distanor said: This is very frustrating. I've had some success using task manager to kill ccleaner BEFORE I run the desktop manifestation, then going into the options to disable monitoring, and also going into tools/starting and deleting the line that starts ccleaner monitor at startup, but it seems to come back randomly. Somebody over at Piriform REALLY REALLY wants you to enable monitoring whether or not you like it... The only way to get rid of this intrusion is downgrading to version 5.44.6575 Hopefully Piriform will correct this abuse. Link to comment Share on other sites More sharing options...
gatocan2066 Posted July 27, 2018 Share Posted July 27, 2018 The old versions of Ccleaner can also be downloaded from piriform.If you download from piriform Ccleaner you will get:https://download.ccleaner.com/ccsetup545.exeJust change the final number for example for previous version you put:https://download.ccleaner.com/ccsetup544.exeAnd you already download the previous version.You can download any version from the Ccleaner page just by changing the number and that's it. https://www.ccleaner.com/ccleaner/version-history The numbers of the versions are here. (they are put without the point, for example 5.45 is 545 all together.) Would remain at the end: ccsetup + (number version) + .exeExamples: ccsetup545.exe / ccsetup544.exe, or older ones such as ccsetup530.exe or much older such as ccsetup500.exe, try several numbers and all are downloaded without problems. Link to comment Share on other sites More sharing options...
passegua Posted July 27, 2018 Share Posted July 27, 2018 2 hours ago, gatocan2066 said: The old versions of Ccleaner can also be downloaded from piriform.If you download from piriform Ccleaner you will get:https://download.ccleaner.com/ccsetup545.exeJust change the final number for example for previous version you put:https://download.ccleaner.com/ccsetup544.exeAnd you already download the previous version.You can download any version from the Ccleaner page just by changing the number and that's it. https://www.ccleaner.com/ccleaner/version-history The numbers of the versions are here. (they are put without the point, for example 5.45 is 545 all together.) Would remain at the end: ccsetup + (number version) + .exeExamples: ccsetup545.exe / ccsetup544.exe, or older ones such as ccsetup530.exe or much older such as ccsetup500.exe, try several numbers and all are downloaded without problems. The only problem when running an older version is the annoying reminder pop up, it tells a newer version is available :-( Link to comment Share on other sites More sharing options...
distanor Posted July 27, 2018 Share Posted July 27, 2018 Well, I can confirm that, after several days and reboots without ccleaner monitoring popping up as the result of doing what I described previously, it suddenly, spontaneously popped up again this morning. In other words, that we can't disable this, um, "option" seems quite deliberate. CCleaner will check, too, to make sure monitor is running. What a great way to burn through a lot of positive user capital. I hate it when companies do this sort of thing. Not only does it remind us that there's been a sudden shift to some kind of cash focus (oh, those shiny $$ signs!), but it sure looks like somebody wants to do something that most people wouldn't approve of if they knew. I mean, it just looks really creepy. Link to comment Share on other sites More sharing options...
alissonpc Posted July 27, 2018 Share Posted July 27, 2018 Same here. Every time I restart Windows the System Monitoring is on. Every time unchecking the option and confirmation about it. But doesn't work, tray icon keep on, unable to close it and... After restart Windows... Is like I haven't made nothing about this. So... Piriform... Waiting a new version without this bug. Link to comment Share on other sites More sharing options...
Paul_Tergeist Posted July 27, 2018 Share Posted July 27, 2018 Man, allow me to add my, "I'm glad it's not just me" to the discussion. For me, this same thing started happening to me with the update to version 5.45.6611 x64. Just simply starting CCleaner puts the Active Monitoring icon down near the clock, and then it stays there even after closing CCleaner. Active Monitoring is UNchecked in the program. I notice also that, every time I start CCleaner, the Active Monitoring keeps getting reinstalled back into MSCONFIG Startup. And as someone else stated, I too have to kill the process using Microsoft's "procexp64" just to get it to close. Well, just knowing this is a legitimate issue experienced by others puts me at ease. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 27, 2018 Moderators Share Posted July 27, 2018 See here https://forum.piriform.com/topic/52285-piriform-personal-security-concern-with-ccleaner-latest-v-5456611/?tab=comments#comment-298098 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
distanor Posted July 27, 2018 Share Posted July 27, 2018 Thanks Hazelnut. Holy smokes. Like: Quote After listening to your concerns, we have reviewed how this feature has been implemented and we agree that there are areas for improvement. Please bear with us while our product and development teams work on this. We will update you as soon as we can. In the meantime, to disable all monitoring, please close all CCleaner processes via the Task Manager. Uh... no kidding! Why even ostensibly give us a choice when that choice doesn't actually work. That's the creepy "we'll slip it in the back door" part. Some people care about these things, others don't. The point is that choice is important. If I don't want information transmitted, I'd like that option to be respected, especially when I've been led to believe my choice WAS respected. The whole notion of anonymized data is pretty "loosey-goosey", anyway, so I'll decline transmitting anything, thanks. I hope the above doesn't translate into "we'll do it anyway, just not in a way you'll notice". Sheesh... Link to comment Share on other sites More sharing options...
bldrdrms Posted July 28, 2018 Share Posted July 28, 2018 Avast ruins everything it touches. $$$$$ Link to comment Share on other sites More sharing options...
bldrdrms Posted July 28, 2018 Share Posted July 28, 2018 You can turn off check for new version to stop the popup Link to comment Share on other sites More sharing options...
distanor Posted July 28, 2018 Share Posted July 28, 2018 bldrdrms, it seems that's what it'll have to be: roll back and disable update checking. It's too bad, I like Avast's antivirus software; it's what I use. This little "incident" gives me pause, however. I'm certainly going to be looking for an alternative to CCleaner now, just in case I have to part ways with it... That's not a definite, but it's on the radar now where it wasn't before. Link to comment Share on other sites More sharing options...
a5753047 Posted July 31, 2018 Share Posted July 31, 2018 Just delete from "Tools - Startup" "CCleaner active monitoring" entry, after u unchecked it from settings, no need to install previous version. Link to comment Share on other sites More sharing options...
distanor Posted July 31, 2018 Share Posted July 31, 2018 a5753047, one of my previous postings spoke to that. it doesn't work. the startup entry will automagically reappear fairly quickly. Link to comment Share on other sites More sharing options...
passegua Posted July 31, 2018 Share Posted July 31, 2018 42 minutes ago, a5753047 said: Just delete from "Tools - Startup" "CCleaner active monitoring" entry, after u unchecked it from settings, no need to install previous version. Sorry to say: "false". Even if I uncheck that setting the monitoring will be up and running again! Link to comment Share on other sites More sharing options...
suchashame Posted July 31, 2018 Share Posted July 31, 2018 I just don't understand why they need to do this - what is this 12 hour heartbeat that checks in with them? I've uninstalled and gone back to a previous version and I won't be updating unless this idiocy is fixed. Link to comment Share on other sites More sharing options...
Paul_Tergeist Posted July 31, 2018 Share Posted July 31, 2018 6 hours ago, a5753047 said: Just delete from "Tools - Startup" "CCleaner active monitoring" entry, after u unchecked it from settings, no need to install previous version. You are correct in assuming that this method SHOULD work, and in the past, ...it did. But in this latest update, you no longer can stop the Active Monitoring. That's what this thread is about. Link to comment Share on other sites More sharing options...
ASYMetric Posted August 4, 2018 Share Posted August 4, 2018 After using CCleaner for years, I purchased CCleaner Pro mainly because the software worked for what I wanted to use it for. Multi browser cache cleanup ( there are numerous other options as well ), registry cleanup, software uninstall, and windows startup verification in one interface. It worked great but as others have found out, you cannot disable active monitoring. Sure you can kill the process and remove the windows startup entry as long as you don't start the program again... I for one am tired of software companies pushing their "you have to run this service whether you like it or not" agendas, thinking we as users don't know what's best for us. As I climb off my soapbox now, I can only hope this issue is rectified as I am comfortable with CCleaner and really don't want to start researching alternatives. Link to comment Share on other sites More sharing options...
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