Been getting some pretty annoying pop-ups lately. I don't usually have this problem, so I was hoping someone might see something in my log.

Logfile of HijackThis v1.99.1
Scan saved at 12:20:15 AM, on 6/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\WINDOWS\system32\bgsvcgen.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\system32\RUNDLL32.EXE
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\hphmon06.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Programs\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...lion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=wKX1ILE...sXL0SZMTr7qonG/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download Using &BitSpirit - C:\Program Files\BitSpirit\bsurl.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=48835
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://photo.walmart.com/photo/uploads/Fuj...ploadClient.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/...tiveXPlugin.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/vir...5/installer.exe
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FC} (PCUploader Class) - http://www.walmartphotocentre.ca/activex/PCAXSetup.cab?
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex...tupv2.0.0.9.cab?
O16 - DPF: {F3C2805C-9C5B-4B37-980A-5E4F0CD61300} (Recovery Class) - http://download.lsoft.net/orders/C9QMMN-79...ileRecovery.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: Windows Security Drivers (csrs) - Unknown owner - C:\WINDOWS\csrss.exe (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - McAfee, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

Hi dmurphy, Welcome to the forum

There's a couple of problems showing in your log which we can fix but because you have a trojan running as a Windows Service its best to run a couple of scanner to be sure there isnt more problems.

First goto Start Menu > Control Panel > Add or Remove Programs and remove Starware. You can get more info on Starware Here

Next goto Start Menu > Run > type

cmd

Press OK then type (or copy and paste) these commands onto the cmd screen pressing Enter after each line:

sc stop csrs
Press Enter
sc delete csrs
Press Enter
exit
Press Enter

Let us know if it shows the Service cannot be found.

Run Hijack This and choose Do A System Scan then place a check next to these entries

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = ht*p://as.starware.com/dp/search?x=wKX1ILE...sXL0SZMTr7qonG/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O23 - Service: Windows Security Drivers (csrs) - Unknown owner - C:\WINDOWS\csrss.exe (file missing)

Close all open browser and other windows except for Hijack This and press the Fix Checked button

Optional Fix

O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

This file belongs to WebRoot's SpySweeper, if it has been removed from your PC then the above entry can be fixed using Hijack This.

Delete this file if its on the PC (Its probably already been removed but its worth checking)

C:\WINDOWS\csrss.exe <-- Do not delete the csrss.exe in the System32 folder as that is the genuine Microsoft file (Client/Server Runtime Server Subsystem). This one that is in the Windows Folder will be a Trojan file.

Download Blacklight beta HERE and save it to your desktop.
Run the program, accept statement > click next then scan
When its finished scanning exit the program and post back the log if it detects hidden files, The log is called 'fsbl-<date/time>.log' which will save to the same location as the blbeta.exe file.

Finally run Kaspersky WebScanner

• Please go HERE and click Kaspersky Online Scanner
• Read and Accept the Agreement
• You will be promted to install an ActiveX component from Kaspersky, Click Yes.
• If you see a Windows dialog asking if you want to install this software, click the Install button.
• The program will launch and then begin downloading the latest definition files,
• When the "Update progress" line changes to "Ready" and the "NEXT ->" button becomes available, please click on it.
• Click on the Scan Settings button, and in the next window select the Extended database, and click Ok.
• Under "Please select a target to scan:", click My Computer to start the scan.
• When the scan is finished, click the "Save as Text" button, and save the file as kavscan.txt to your Desktop, close the Kaspersky On-line Scanner window.

Please post back the kavscan.txt file and the Blacklight log if it finds any hidden files and let us know if you are still noticing any problems on the system.

Regards

Andy

Ok, I removed Starware the minute I came home from work and saw that my wife had installed it. When I typed those dos commands, it said the service was not started. I fixed all the H.J this stuff you pointed out but when I tried to run Blacklight it came up with this message: "F-Secure Blacklight could not aquire necessary priviledges". I then ran kaspersky and I've attached the log file from that. It found a program called jokes.exe which I have no idea where it came from but i immediatly deleted it. And as far as csrss.exe, there were two instances of that program on my machine, one in the system32 folder and the other in system32/dllcache.

Hi DMurphy

The results show this to be a serious problem, Backdoor.SdBot has been detected in the System Restore area which probably indicates the 'Windows Security Drivers' Service (csrss.exe) was the backdoor infection,

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to inform them of your situation.

Though the Trojan has been identified and may of been removed, because of it's backdoor functionality, your PC is very likely compromised and because of possible Rootkit infections there is no way to be sure your computer can be 100% clean. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. If it were on my PC I would not hesitate for a moment to do so. Please read these for more information:

How Do I Handle Possible Identity Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

You can read more about some of the capabilities of this infection Here

Should you decide not to follow that advice, we will of course do our best to clean the computer of any infections that we can see but, as I already stated, we can in no way guarantee it to be trustworthy.

Please let us know what you decide to do

Andy

Thanks for all the help. Looks like i'm probably going to have to reformat my machine because I want to make absolutely sure this thing is gone. I'm not very experienced with reformatting so I was wondering if I have to do a system recovery, does that count as reformatting? Or do I have to compeletly wipe the hard drive, and if so how do I go about that?

Hi Again

Im sorry to have to give the bad news but the risk comes if the backdoor has been used and with you having problems with F-Secure its likely someone has had full access to your system at some stage, I honestly would just pull the network connection if it was on my PC and format the machine as there really is no way of knowing what damage has been caused or if the registry has been modified to make the system vulnerable to further infection. Its possible there is a rootkit installed on your machine which would allow the attacker to hide anything they want and because alot of Rootkits are currently targetting the main Rootkit detection programs such as Rootkit Revealer and Blacklight it will be alot safer and quicker to back up your important data and then format and reinstall Windows to be sure there is no traces of the infection remaining.

Regarding the system recovery disk, Im not that familiar with the method it uses but if it was from HP it may just restore HP's software to its factory state, if so that will not remove infections, if it is HP then you can use the option to perform a full (destructive) system recovery which will format the pc and remove any infections present so that would be the recommended option. I suggest you start a new topic on the Windows Security forum of this site if you need help with that as there is alot of experienced members here who might be able to give you specific advise.

Ive only ever had XP Disks from Microsoft so for me to Format I would just have to adjust the BIOS so that it boots from the disk then its a simple process of choosing a Format and allowing it to reinstall Windows which only takes about 1 hour although It does take time getting all the software re-installed and protection programs in place before its connected back to the internet.

These pages will give some information on Formatting the Machine using the XP disk or HP's System Recovery :

http://www.michaelstevenstech.com/format_XP.htm

http://h10025.www1.hp.com/ewfrf/wc/famiDoc...=en&lc=en&cc=us

Let me know if I can help more in anyway

Andy

Hey Andy, just finished the format, now i'm just reinstalling all my programs. Thanks for all the help...are there any programs you think I should run to see if that worm is gone for sure? By the way, can you recommend a good virus protection program...i'm using Mcafee now but I hear a lot of people slagging it
Thanks again

Hi DMurphy

If you performed the destructive system recovery then nothing will be left as the hard drive would of been formatted which is the only safe option when dealing with backdoor infections or rootkits. Regarding protection software I do not know much about McAfee as Ive never used them on my machines but if you wanted a change there is afew programs that are free and provide excellent protection. I use CA etrust Antivirus on mine and think its a great program, its mainly because its free to MS users for 1 year but its also user friendly and stops alot of junk. There is also AVG, Avast, and AntiVir.

For firewall I use ZoneAlarm which you can get Here, again for free and then there is Outpost, Sygate or Sunbelt Kerio which are great programs, you can find links to them on FileHippo's site Here

If you need more info or links let us know and maybe other members can offer suggestions on what they prefer to use.

Andy