I am using CCleaner v2.21.940 and I'm trying to delete cookies.
I'm am using IE8 (w/service pack 3) and I'm trying to remove the cookies in
the -Cookies To Delete- column.
But it's not happening!?! What do I need to do to resolve this issue?
thanks in advance,

LFaA

Do you have 'Cookies' selected in the Cleaner > Windows > Internet Explorer list?

If that's not the problem, try using the IE8 > Tools method to delete the cookies once, and see if CCleaner will manage them properly thereafter.

The Cookies To Delete should clear after running CCleaner. If there are cookies left they are probably "Flash Cookies" which now also appear in that window.

Make sure you have "Adobe Flash Player" checked in "CCleaner\Applications\Multimedia". Also "Macromedia Shockwave" if you have it listed in the same section.

Hope that helps.

Thanks Glenn for such a quick response to this!!
And thank you DennisD for the answer to my issue.
A friend had told me it had something to do with -flash cookies- but that was about all they knew.
I googled how to delete them with no real answer. So I did what you advised and it works.
Thanks again guys,

LFaA

I have been trying to get a solution to deleting cookies for months now. I'm using Firefox 3.0.11 with XP SP3 and have CC2.21.940.
I have about 1000 (!) items in the Cookies to Delete column that just will not go. Firefox tells me they are not there but CC finds them from somewhere.
I think I have tried all the tick box options (index.dat, Flash Player etc)
I've attached a screen print in case it helps. (couldn't work out how to do it other than to paste into Word)


NOTE- I never had this problem until a few months ago so I'd guess it's due to an update of something.
Help please.

Hi quarterp,

Do the cookies show up in analyze results, and if so where?

Could they be from another browser and you don't have the cookies box checked?

Hi Jamin4u,
The cookies show up as in my screenprint attachment but not in the Analysis Results.

I do have IE installed but don't use it.
Do you mean that there is a different cookie check box for each browser?
If so, where do I fund it?
I have checked the cookie content of both Firefox and IE but this list of 1000 is not there.

I only use IE8 which is under Cleaner > Windows > Internet Explorer > Cookies.

Do you have that checked as well as Adobe Flash Player under Applications?

Yes, Those are both checked, as is Custom Files & Folders as others have indicated.

You could try a reinstall.

First save all settings to INI file.

Options > Advanced > Save all settings to INI file.

Go to program files > CCleaner and copy the CCleaner Configurations INI file and paste it in a safe location.

Uninstall CCleaner and download a new installer from http://www.ccleaner.com/download/builds

I use the slim build.

After install paste the INI file into the CCleaner folder.

Thanks Jamin4u,
I will try that.
However, I need a little help to point me to the INI file.
There are 4 configuration settings files and I'm not sure which is the INI one: ccleaner, winapp; winreg and winsys.
My guess, based on the dates is the first one (which contains the Cookies to be Kept but not the Cookies to Delete)
Is that correct?

Yes that is correct, it contains all of your settings = true or false, cookies to save and so on.

"CCleaner Configuration settings"

I see your using the latest version of CCleaner "2.21.940".

Yet you have winreg and winsys in your CCleaner folder.

This change took place 25 versions ago.

That's interesting.
I've never done anything other than download and install the latest version on top of the previous.
Anyway, I've now followed your instructions: uninstalled and copied back the INI file on a new installation.
Unfortunately, the situation hasn't changed.
CCleaner still gives me a list of about 1000 in the Cookies to delete column.
Do you have any more suggestions?
Is there anyway to determine where these cookies are?

FOUND THEM!
Three years ago I put in a new hard drive but left the old one there.
Those files were in WINDOWS/COOKIES on that drive.
What's odd is that they never showed up until about 6 months ago.
It's almost as if there was a change to CCleaner that started to look at all available drives but would only clean the one where it itself was installed.
Is that possible?
Is there a way to tell CCleaner to analyse specific drives and then to choose which to clean?
There is a selector for drives to "wipe free space" but that's not relevant, I think. Or is it?

As far as I know, CCleaner will only analyze and clean the drive and operating system it is installed on like C drive.
Did you empty that folder to see if that clears your cookies to delete list?
Some users use the options > include to custom clean files and folders on other drives keeping in mind this is an advanced option and should be used with caution.

The situation seems to be this:
I had an original c: drive working with Windows ME.
I installed a new drive that I partitioned and I have been running XP on F: drive. I simply left C: drive there as was.
CCleaner worked fine at finding and removing my cookies on F: until about 6 months ago when it found lots of extra cookies but would not delete them.
Those cookies, I have now found on c:windows\cookies. I simply deleted them from that folder, ran CC and,lo and behold, it could find none to delete.
It would appear that a CC update in the recent past started to look at other drives but, although it finds the cookies there, it does not clean them.
Is this a bug?
Anyway, I am now very happy.
Thank you for your assistance.

The only ways I know of CCleaner being able to access other drives, is through the include option and the new wipe free space option that was implemented in February.
If you want to you could exclude C:\*.* drive to avoid any future problems. Options > Exclude > Add Folder > Select C drive then click OK.
The problem may be the way you've set up your drives as well as a change in CCleaner. The main thing is that your happy.
Nice work!