My mom's PC got warned this morning that " you maybe victim of software counterfeiting ".Damn ....

As I know, she bought genuine software from authorized dealer.She already had XP Pro SP3 with all the latest updates from Microsoft (WU is on).

What should I do ? Reinstall or give it back to dealer and get new one. I can't believe this could happenned after long time.

Microsoft SHOULD ANSWER ! !

Thank for your suggestions .

Sounds like the dealer has screwed you over, I'd bring it back and get a refund and report him if he is selling pirated Windows

If it came with the the COA Sticker (the one with the code on it) on the PC just call microsoft.
And they should help with re-activating it.

If reactivation is the answer, Microsoft have various telephone numbers around the globe for that purpose, and Indonesia is on the list:

Microsoft Activation Centers Worldwide Telephone Numbers:

It appears that you mom or someone has installled WGA (Windows Genuine Advantage) which checks if her CD Key is genuine. This problem has been talked about before do a search.

When I had WinXP installed I downloaded Windows Genuine Advantage a recommended by the updates. I didn't fully read the download page but once installed you can't uninstall. Its listed in Add/Remove but you can't uninstall. On startup I got the message your Windows XP could be counterfeit. When Windows startsup you don't see you normal desktop only a sign saying counterfeit or something. You click on the icon in the systray to verify you registration and it comes back counterfeit. Its a genuine WinXP hollogramed CD.

The only way I could remove this software was to do a system restore.


http://www.microsoft.com/genuine/downloads/FAQ.aspx

Hi, abu afa. Sorry you're having troubles.
Doesn't sound like the operating system generated the warning if "She already had XP Pro SP3" (for more than about 30 days), but if the OS did give the warning, it might be because of newly installed hardware or a BIOS change. Some info at:
http://www.aumha.org/win5/a/wpa.php
and
http://technet.microsoft.com/en-us/library/bb457054.aspx

The Microsoft phone guys are usually pretty helpful if a product reactivation is required for an os.

I know exactly how you feel. Microsoft needs some common sense. I downloaded a beta of windows server 2008 from the microsoft website!And microsoft decided that what i downloaded from them was not genuine and i may be a victim of counterfeiting
@#$!

Edit: Windows XP activation assistance web site is unavailable now. Thanks microsoft, we love your help

More of an edit:"While we've been pleased with the positive response we've seen and heard from customers using Windows Vista, there are some customers who need a little more time to make the switch to Windows Vista," Microsoft said in a press statement.

Even more Edit: The sad thing is, microsoft takes windows xp off the shelves and without activation it is useless. Hackers (Activation cracks) will last longer than microsoft will. Who should I have more faith in...?
Answer: Hackers