QUOTE (davey @ Oct 14 2008, 02:20 AM)

Hi BioImages,
Welcome to the forums.
We really do appreciate your report. Use the following with a cut and paste of your first post. This will help them understand. We love details so don't be afraid that we won't like a wordy report.
You need to use this thread and submit the Defrag debug report.
Defraggler debug mode, What it is and how to use it...
http://forum.piriform.com/index.php?showtopic=12840Thanks in advance for submitting your "debug" report
Good luck,

davey
re the instructions - FYI: "Press and hold the Start button and press R (opens the Run window)" only works if there's no other program beginning "R".
Did that and it came up with "Piriform Defraggler [DEBUG 1]" in the window title, but nothing at the bottom (just "Check for Updates...") It didn't create the file. C:\Program Files\Defraggler\ contains just CCleaner.exe and uninst.exe. Am logged on as the same user that installed CCleaner so don't think there's a permissions issue and I can copy files to the Defraggler folder.
When I get it into debug mode do you want me to crash it or just open and close?
Many thanks
Malcolm