I have just paid for and tried to install the CCleaner package and everytime i do it goes through to the install page but doesnt do it. When i double click on the icon it just goes back to trying to install it. And i have tried to recycle bin thing and that doesnt work.
Frustrated now
any ideas anyone?
Claire
1
Not downloading properly
Started by claire22, Apr 12 2007 10:17 AM
9 replies to this topic
#2 OFFLINE
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Posted 12 April 2007 - 10:50 AM
Hello Clair22 and welcome to the forum 
First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program.
Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it?
Here is the offical site
http://www.CCleaner....oad/builds.aspx
and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all.
First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program.
Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it?
Here is the offical site
http://www.CCleaner....oad/builds.aspx
and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all.
CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND HERE
http://www.piriform.com/docs
http://www.piriform.com/docs
#3 OFFLINE
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Lets Get Dangerous
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Posted 13 April 2007 - 05:32 AM
Quote
First, there is no need to pay to have CCleaner, it is totally free
fireryone
There are 10 types of people in this world.
Those who understand binary, and those who don't.
There are 10 types of people in this world.
Those who understand binary, and those who don't.
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Posted 13 April 2007 - 08:50 AM
fireryone, on Apr 13 2007, 06:32 AM, said:
Yup CCleaner is absolutly free
Can I get my money back then?
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Posted 13 April 2007 - 08:59 AM
hazelnut, on Apr 12 2007, 11:50 AM, said:
Hello Clair22 and welcome to the forum
First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program.
Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it?
Here is the offical site
http://www.CCleaner....oad/builds.aspx
and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all.
First, there is no need to pay to have CCleaner, it is totally free. Some people like to make a donation but it is NOT needed in order to have the program.
Can I ask where you downloaded it from? Do you get any error messages when you are trying to use it?
Here is the offical site
http://www.CCleaner....oad/builds.aspx
and the basic build (without the yahoo toolbar) would be a good choice. Just download to your desktop and try it after uninstalling the other one via add and remove in your control panel, if it is listed there, or deleting it from your desktop if it hasn't installed at all.
I have uninstalled the first one - but it wasnt installed anyway because it wasnt in add /remove programs and i have just been to the link you suggested and tried to download it again but it did the same think. When it goes onto the wizard box and gets to the final step it doesnt work and when i double click on the icon on the desktop it takes me back to the trying to install it.
Am not sure I want this any more is there anyway I can get my money back?
Thanks
Claire
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Posted 13 April 2007 - 10:09 AM
Have a look here Claire and try this
http://forum.pirifor...?showtopic=5739
Also where did you download the first CCleaner from?
http://forum.pirifor...?showtopic=5739
Also where did you download the first CCleaner from?
CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND HERE
http://www.piriform.com/docs
http://www.piriform.com/docs
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Posted 13 April 2007 - 11:20 AM
Claire, if you want your money back, that is probably between you and the site you downloaded it from. Sounds a bit suspect, to me!
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Posted 13 April 2007 - 12:21 PM
You may also have a corrupt Windows installer. Here is a link to download the latest version
http://www.softwarep...ninstallnt.html
http://www.softwarep...ninstallnt.html
IE8 - NIS 2012 - Mbam -XP Home SP3
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Posted 14 April 2007 - 11:39 PM
claire22, on Apr 13 2007, 06:59 PM, said:
I have uninstalled the first one - but it wasnt installed anyway because it wasnt in add /remove programs and i have just been to the link you suggested and tried to download it again but it did the same think. When it goes onto the wizard box and gets to the final step it doesnt work and when i double click on the icon on the desktop it takes me back to the trying to install it.
Am not sure I want this any more is there anyway I can get my money back?
Thanks
Claire
Am not sure I want this any more is there anyway I can get my money back?
Thanks
Claire
Please tell us exactly where you downloaded and payed for CCleaner, piriform only has a paypal link for donations:
Here is a sample of how CCleaner/pirifom ask for donations, you are in NO way required to pay for the software:
Quote
Although this software is free please donate to help support the software and site costs.
Everyone who donates $20 / £10 / €20 or more will be emailed all new releases before they're available to download on the site.
(Click on the image to donate using PayPal)
Huge thanks to those of you who have already donated!
Everyone who donates $20 / £10 / €20 or more will be emailed all new releases before they're available to download on the site.
(Click on the image to donate using PayPal)
Huge thanks to those of you who have already donated!
fireryone
There are 10 types of people in this world.
Those who understand binary, and those who don't.
There are 10 types of people in this world.
Those who understand binary, and those who don't.
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Posted 15 April 2007 - 02:20 AM
Hi, Claire22, welcome. 
If you paid for CCleaner by credit card, the card company may be able to help you. Sometimes they will refuse to pay a bill if there is a "legitimate" customer complaint. Good luck.
Often there is a time limit for filing complaints.
If you paid for CCleaner by credit card, the card company may be able to help you. Sometimes they will refuse to pay a bill if there is a "legitimate" customer complaint. Good luck.Often there is a time limit for filing complaints.
The SLIM version is always released a bit after any new version; when it is it will be HERE :-)
