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just installed CCleaner but it doesn't run


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#1 OFFLINE   JCK

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Posted 10 February 2007 - 04:29 PM

I just downloaded and installed CCleaner after seeing a recommendation for its use. The download and install appear to have completed successfully but I can't run the program. I've tried clicking on the desktop icon, clicking on the item in the Start menu and clicking on the file from Win Explorer and none of those methods will start the program. Should I uninstall and start over?

Thanks

#2 OFFLINE   XanaTos112

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Posted 10 February 2007 - 05:00 PM

where did u download it from?maybe re-download and re-install it?
or try this
go to start,go to run,and type CCleaner,press ok and it shud pop up.that work?

u dont have a firewall or a process guard stopping it from running?id say a reinstall will work fine
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#3 ONLINE   hazelnut

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Posted 10 February 2007 - 05:56 PM

Hello JCK and welcome to the forum :)


When you download from the site, make sure you press save and not run.

Also read this

http://forum.CCleane...?showtopic=5739
CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND HERE

http://www.piriform.com/docs

#4 OFFLINE   JCK

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Posted 10 February 2007 - 05:59 PM

View PostXanaTos112, on Feb 10 2007, 10:00 AM, said:

where did u download it from?maybe re-download and re-install it?
or try this
go to start,go to run,and type CCleaner,press ok and it shud pop up.that work?

u dont have a firewall or a process guard stopping it from running?id say a reinstall will work fine

I downloaded from filehippo which I think is the main site. I did uninstall and reinstall but it still does not run. Going to "run" and entering cclenaer did not work either. I'm currently only using winxp firewall. Don't know about any oter "process guard"????

#5 OFFLINE   JCK

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Posted 10 February 2007 - 06:15 PM

View Posthazelnut, on Feb 10 2007, 10:56 AM, said:

Hello JCK and welcome to the forum :)
When you download from the site, make sure you press save and not run.

Also read this

http://forum.CCleane...?showtopic=5739

I did use save and not run.

I also downloaded the VB file referenced in the link above, extracted the file and tried to run it. When I ran the file I got the following error: error registering the OCX C:\windows\system32\MSVBVM60.DLL

#6 OFFLINE   XanaTos112

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Posted 10 February 2007 - 06:23 PM

strange,the run thing shud have worked.you downloaded the version for win xp rite?really not sure why it wont run for you
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#7 ONLINE   hazelnut

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Posted 10 February 2007 - 06:43 PM

JVK

Uninstall CCleaner, install the visual runtimes and then install CCleaner. Re-boot inbetween

Hopefully this should work
CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND HERE

http://www.piriform.com/docs