2
Quote
Microsoft's per-incident customer support prices were quietly bumped last week as the company rolled out the newest version of its operating system, Windows Vista. Prices for both Windows Vista and XP support were raised, from $39 to $59 per incident while support prices for Office XP and Office 2007 went from $35 to $49 per incident. General support inquiries as well as inquiries for less prominent software, such as Microsoft Money, remain at $35 per incident.
What was the reason for the price bump? "The new assisted support pricing model is in-line with industry standards and has been set globally in reference to GDP (gross domestic product) per capita to more accurately reflect the value of and Microsoft's investment in the customer support experience with Windows and Office products," the Microsoft spokesperson said. "These prices reflect new technology usage and customer implementation, which is paramount as Microsoft customers use more integrated technology solutions."
What was the reason for the price bump? "The new assisted support pricing model is in-line with industry standards and has been set globally in reference to GDP (gross domestic product) per capita to more accurately reflect the value of and Microsoft's investment in the customer support experience with Windows and Office products," the Microsoft spokesperson said. "These prices reflect new technology usage and customer implementation, which is paramount as Microsoft customers use more integrated technology solutions."
)
