Jump to content


I Can't Do A Thing With This Pc! Help...please


  • You cannot reply to this topic
8 replies to this topic

#1 OFFLINE   bogey

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 25 January 2007 - 03:02 AM

so about 2-3 weeks ago, my pc starts slowing down....I mean really slowing down. It takes a minute or two just to load a browser window. When I open windows explorer, the thing hangs for quite a while and then finally shows my directories. This PC is only a year old. I have Norton and it is updated. I have also scanned with Defender and Spyware Doctor.

Anyone I talk to says I should just start over and start with a clean OS and hard disk, but I want to give this another shot before starting over.....any help would be greatly appreciated!

log attached...

Attached Files



#2 OFFLINE   TwistedMetal

    Forum Moderator

  • Moderators
  • 1,537 posts
  • Gender:Male
  • Location:Glendale, AZ
  • Interests:CCleaner, Computers, and Movies

Posted 25 January 2007 - 03:17 AM

You have a lot of things running that could cause a PC slow down....

A lot of system hoggers.
Your Friendly Neighborhood Piriform Forum Moderator
Quick Links: Forum Rules

#3 OFFLINE   rridgely

    I hate computers

  • Moderators
  • 8,858 posts
  • Gender:Male

Posted 25 January 2007 - 03:20 AM

Run Kaspersky WebScanner
  • Please go HERE and click Kaspersky Online Scanner
  • Read and Accept the Agreement
  • You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • If you see a Windows dialog asking if you want to install this software, click the Install button.
  • The program will launch and then begin downloading the latest definition files,
  • When the "Update progress" line changes to "Ready" and the "NEXT ->" button becomes available, please click on it.
  • Click on the Scan Settings button, and in the next window select the Extended database, and click Ok.
  • Under "Please select a target to scan:", click My Computer to start the scan.
  • When the scan is finished, click the "Save as Text" button, and save the file as kavscan.txt to your Desktop, close the Kaspersky On-line Scanner window.
  • Paste kaspersky log onto forum.


#4 OFFLINE   bogey

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 25 January 2007 - 04:27 AM

thanks for the suggestions...

RRidgely - I have Kaspersky running right now (looks like it will take awhile). I will post as soon as I can. Thanks.

TwistedMetal - which stuff can I dump? Norton seems to run pretty heavy. And, I have a gateway, which came with the BigFix program that automatically sends me windows updates, etc. I would think that is a good thing, but that is another program that is always running...

#5 OFFLINE   bogey

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 25 January 2007 - 12:39 PM

here is my scan log:

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Thursday, January 25, 2007 6:37:16 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 25/01/2007
Kaspersky Anti-Virus database records: 261739
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\
J:\
Z:\

Scan Statistics:
Total number of scanned objects: 63059
Number of viruses found: 0
Number of infected objects: 0 / 0
Number of suspicious objects: 0
Duration of the scan process: 04:12:19

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\logs\ehRecvr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-01182007-210659.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Confid.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Content.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Privacy.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\Restrict.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\WebHist.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\HPPAppActivity.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\HPPHomePageActivity.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2007-01-24_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\MSDVRMM_1285420557_1769472_31282 Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\SBE1.tmp Object is locked skipped
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\{BA13601A-2BEB-44F9-B5D9-4F72B61C3483}.TmpSBE Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Symantec\PendingAlertsQueue.log Object is locked skipped
C:\Documents and Settings\Owner\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\ApplicationHistory\hpqgalry.exe.cf8dd223.ini.inuse Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\administrativeInfo.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\albumImagesTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\albumImagesTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\albumTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\albumTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\CB_Server_Errors.txt Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\EXIFTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\EXIFTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.fpt Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\keywordImagesTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\keywordImagesTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\keywordTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\keywordTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\managedFolderTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\pathnameTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\pathnameTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\ROFImagesTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\ROFImagesTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\ROFTable.cdx Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\HP\Digital Imaging\db\ROFTable.dbf Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Windows Defender\FileTracker\{02B158AC-B256-406F-9556-69FF9C20361E} Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\History\History.IE5\MSHist012007012420070125\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temp\hpodvd09.log Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temp\~DF1A9C.tmp Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Owner\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Owner\ntuser.dat.LOG Object is locked skipped
C:\gobackio.bin Object is locked skipped
C:\Program Files\BigFix\__Data\BigFix\__Local\Tmp\ie7conflict.dat Object is locked skipped
C:\Program Files\BigFix\__Data\Gateway\__Local\Tmp\Gateway_Specific.dat Object is locked skipped
C:\Program Files\BigFix\__Data\Gateway\__Local\Tmp\Gateway_Specific_UK.dat Object is locked skipped
C:\Program Files\BigFix\__Data\Gateway\__Local\Tmp\Microsoft_Security.dat Object is locked skipped
C:\Program Files\BigFix\__Data\Gateway\__Local\Tmp\Microsoft_Security_UK.dat Object is locked skipped
C:\Program Files\BigFix\__Data\Gateway\__Local\Tmp\Other.dat Object is locked skipped
C:\Program Files\BigFix\__Data\Gateway\__Local\Tmp\Urgent.dat Object is locked skipped
C:\Program Files\BigFix\__Data\Gateway\__Local\Tmp\Welcome.dat Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\AntiSpam\Log\Spam.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBConfig.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDebug.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDetect.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBNotify.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBRefr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg2.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetDev.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetLoc.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetUsr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMNot.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMReg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMRSt.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStHash.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStMSI.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBValid.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPPolicy.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStart.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStop.log Object is locked skipped
C:\Program Files\HP\hpcoretech\hpcmerr.log Object is locked skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\AVApp.log Object is locked skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\AVError.log Object is locked skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\AVVirus.log Object is locked skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\Savrt75NAV~.TMP Object is locked skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\Savrt359NAV~.TMP Object is locked skipped
C:\RECYCLER\NPROTECT\NPROTECT.LOG Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{348DB8EC-73A3-48FB-ADE8-4BD3BBE539B1}\RP322\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\ModemLog_SoftV92 Data Fax Modem with SmartCP.txt Object is locked skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{00C14A26-8A3B-4F7C-B34A-343ECB6A1749}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\Media Ce.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\TMP0000006DA2D5F1AF0D314D80 Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
D:\System Volume Information\_restore{348DB8EC-73A3-48FB-ADE8-4BD3BBE539B1}\RP322\change.log Object is locked skipped
D:\Recycled\NPROTECT\NPROTECT.LOG Object is locked skipped

Scan process completed.

#6 OFFLINE   rridgely

    I hate computers

  • Moderators
  • 8,858 posts
  • Gender:Male

Posted 26 January 2007 - 12:37 AM

Looks like your pc is clean so the only thing slowing you down is the software you have installed.
I would be more than happy to give you some suggestions, but its a rather long thing to type out if you don't want it. :P
So if you want some suggestions just let me know.

#7 OFFLINE   bogey

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 26 January 2007 - 02:58 AM

Absolutely. I can use suggestions you have.

One more thought (and if you haven't guessed, I'm not extremely technical): could this be a hardware issue? My hard drive light is on an awful lot, it shouldn't spin that much, should it?

Anyway, thank you again for your help and your time. This is a great site.

#8 OFFLINE   rridgely

    I hate computers

  • Moderators
  • 8,858 posts
  • Gender:Male

Posted 26 January 2007 - 10:59 PM

Ok sorry for the delay.
Remember that all of the suggestions I have are purely up to you. I do guarantee however that this will speed your pc up and leave it more secure and responsive. :)

1st. Uninstall norton, anything with the norton name get rid of. Symantec makes some of the worst software of any company.
Once you get rid of it go to this list and pick an antivirus and a firewall.(just one of each)
http://forum.CCleane...?showtopic=7323
(I recommend you try AVG antivirus and comodo or kerio firewall. If you are behind a router don't bother with a firewall and just turn on the built in windows one)

2nd. Uninstall MS defender(its worthless), Quicktime, RealPlayer, and if that copy of Spyware Doctor is expired or a trial get rid of that too.

You can get real player and quicktime alternative here to play those files and it wont constantly run in the back ground.

Real
http://www.free-code...Alternative.htm

Quicktimehttp://www.free-codecs.com/download/QuickTime_Alternative.htm

I see itunes in your log if you have an ipod skip uninstalling quicktime because you will no longer be able to use itunes. If you don't have an ipod get rid of itunes as well and use WMP 11, Media Monkey, or Winamp.(itunes is just such a heavy app and runs stuff in the back ground all the time).

3rd. Secure your pc by following this guide:
http://forum.CCleane...?showtopic=7936
(it will secure it without running a bunch of programs all the time)

4. CCleaner- If you don't have it get it!
http://www.filehippo...nload_ccleaner/
(when installing uncheck the yahoo toolbar)

Run CCleaner in both the cleaner mode and the issues mode.(run the issues scan multiple times untill it no longer finds anything.)

5. Defrag your hard drive. Download this to make this a much faster process:
http://www.auslogics...efrag/index.php (free program)

Once you have done all of this post a new hijackthis log and I will help you fine tune your pc even more. B)

#9 OFFLINE   bogey

    Newbie

  • Members
  • Pip
  • 5 posts

Posted 30 January 2007 - 10:32 PM

...just back from a little out of town trip.

Thanks rridgely - I am following your suggestions and I'll be checking in again soon!