Hey guys...im in need of some serious help.....this thing is driving me nuts....I do a search any search google, yahoo, MSN...and the results come up....click on results and it goes to a totally differnt non related site....i have tried all the spyware stuff and it all does not work..... please.....any help would be awesome...this is a work computer, and i am trying to do my boss a favor...the other guys here are a little careless as to what sites they vist...i have been ordained "The Cleaner" by the boss...but this one has me stumped....
here is my Hijack this log
Logfile of HijackThis v1.99.1
Scan saved at 12:19:27 AM, on 1/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINNT\System32\ups.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINNT\System32\alg.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Administrator\My Documents\Trevor\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS10
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://msn.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [DrvListnr] C:\Program Files\Analog Devices\SoundMAX\DrvListnr.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CCS\Services\Tcpip\..\{E1562D82-6469-4246-80EF-B010F4349936}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O17 - HKLM\System\CS1\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O17 - HKLM\System\CS2\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
1
Hijack This Help
Started by TJStoner, Jan 19 2007 05:26 AM
3 replies to this topic
#2 OFFLINE
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- Members
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Advanced Member
- Gender:Male
- Location:Belgium
Posted 19 January 2007 - 05:39 AM
You may want to print out these instructions for reference, since you will have to restart your computer during the fix.
Please download FixWareout from one of these sites:
http://downloads.sub.../Fixwareout.exe
http://www.bleepingc.../Fixwareout.exe
Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
Once the desktop loads please post the text that will open (report.txt) and a new Hijackthis log.
Please download FixWareout from one of these sites:
http://downloads.sub.../Fixwareout.exe
http://www.bleepingc.../Fixwareout.exe
Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
Once the desktop loads please post the text that will open (report.txt) and a new Hijackthis log.
Greets Jurgenv.
#3 OFFLINE
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- Members
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Newbie
Posted 19 January 2007 - 06:03 AM
Fixwareout
Last edited 1/14/2006
Post this report in the forums please
...
Prerun check
»»»»» HKLM run and Winlogon System values
C:\WINNT\system32\kdvmq.exe will be moved to C:\WINNT\temp\kdvmq.ren at reboot.
»»»»» System restarted
...
Reg Entries that were deleted
...
Random Runs removed from HKLM
...
PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
»»»»» Searching by size/names...
»»»»»
Search five digit cs, dm kd and jb files.
This WILL/CAN also list Legit Files, Submit them at Virustotal
Other suspects.
»»»»» Misc files.
»»»»» Checking for older varients covered by the Rem3 tool.
»»»»» Postrun check
»»»»» HKLM run
»»»»» Winlogon System value
"system"=""
»»»»»
Logfile of HijackThis v1.99.1
Scan saved at 1:01:09 AM, on 1/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINNT\System32\ups.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\wuauclt.exe
C:\WINNT\system32\NOTEPAD.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Documents and Settings\Administrator\My Documents\Trevor\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS10
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [DrvListnr] C:\Program Files\Analog Devices\SoundMAX\DrvListnr.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CCS\Services\Tcpip\..\{E1562D82-6469-4246-80EF-B010F4349936}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O17 - HKLM\System\CS1\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O17 - HKLM\System\CS2\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
Last edited 1/14/2006
Post this report in the forums please
...
Prerun check
»»»»» HKLM run and Winlogon System values
C:\WINNT\system32\kdvmq.exe will be moved to C:\WINNT\temp\kdvmq.ren at reboot.
»»»»» System restarted
...
Reg Entries that were deleted
...
Random Runs removed from HKLM
...
PLEASE NOTE, There WILL be LEGITIMATE FILES LISTED. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
»»»»» Searching by size/names...
»»»»»
Search five digit cs, dm kd and jb files.
This WILL/CAN also list Legit Files, Submit them at Virustotal
Other suspects.
»»»»» Misc files.
»»»»» Checking for older varients covered by the Rem3 tool.
»»»»» Postrun check
»»»»» HKLM run
»»»»» Winlogon System value
"system"=""
»»»»»
Logfile of HijackThis v1.99.1
Scan saved at 1:01:09 AM, on 1/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINNT\System32\ups.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\wuauclt.exe
C:\WINNT\system32\NOTEPAD.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Documents and Settings\Administrator\My Documents\Trevor\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS10
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [DrvListnr] C:\Program Files\Analog Devices\SoundMAX\DrvListnr.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symant...ex/symdlmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CCS\Services\Tcpip\..\{E1562D82-6469-4246-80EF-B010F4349936}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O17 - HKLM\System\CS1\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O17 - HKLM\System\CS2\Services\Tcpip\..\{56E74714-E69D-43FB-80CF-0E386B157027}: NameServer = 85.255.115.42,85.255.112.114
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.42 85.255.112.114
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
#4 OFFLINE
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- Members
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- 78 posts
Advanced Member
- Gender:Male
- Location:Belgium
Posted 19 January 2007 - 06:05 AM
* First download AVG Anti-Spyware 7.5 from HERE and save that file to your desktop.
This is a 30 day trial of the program
* If you do not already have Ad-Aware SE 1.06 installed, follow these download and setup instructions. Also check for updates:
Ad-Aware SE Setup
Again, do NOT run a scan yet.
* Next, please reboot your computer in Safe Mode by doing the following:
* Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only
For Technical Support, double-click the e-mail address located at the bottom of each menu.
* After that, post a new hijackthis log here with the report of AVG antispyware
This is a 30 day trial of the program
- Once you have downloaded AVG Anti-Spyware 7.5, locate the icon on the desktop and double-click it to launch the set up program.
- Once the setup is complete you will need run AVG Anti-Spyware 7.5 and update the definition files.
- Run AVG Anti-Spyware
- From the main AVG Anti-Spyware screen, click on Update, then click the Start update button.
- After the update finishes (the status bar at the bottom will display "Update successful")
- Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
- Under "Reports
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"
* If you do not already have Ad-Aware SE 1.06 installed, follow these download and setup instructions. Also check for updates:
Ad-Aware SE Setup
Again, do NOT run a scan yet.
* Next, please reboot your computer in Safe Mode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear
- Select the first option, to run Windows in Safe Mode.
- Lauch AVG Anti-Spyware 7.5 by double-clicking the icon on your desktop.
- Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
- AVG Anti-Spyware 7.5 will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following: - If you have any infections you will prompted, then select "Apply all actions"
- Next select the "Reports" icon at the top.
- Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
* Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only
- Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
- Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
- Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
* After that, post a new hijackthis log here with the report of AVG antispyware
Greets Jurgenv.
