8 replies to this topic

[ropepusher]

My HP Photosmart printer gets lost after I use the latest update to CC cleaner (actually, starting with teh November update). After cleaning and then a reboot, the printer is not installed any more and I have to finish installation again. This is getting old real quick.

[punkzip]

Mine does the same thing. I'm using CCleaner 1.39.502 and Vista Home Basic 32-bit and a HP Officejet 7210 with the current HP Vista driver. After I run CCleaner my printer and scanner both disappear. Very annoying.

[JDPower]

After running the cleaner or the issues scanner?

ropepusher, on Dec 26 2006, 12:29 PM, said:

My HP Photosmart printer gets lost after I use the latest update to CC cleaner (actually, starting with teh November update). After cleaning and then a reboot, the printer is not installed any more and I have to finish installation again. This is getting old real quick.

Are you using Vista too?

[ropepusher]

JDPower, on May 19 2007, 08:38 PM, said:

After running the cleaner or the issues scanner?
Are you using Vista too?

No, Windows XP, SP II.

I finally uninstalled and wiped away every trace of the HP printer install and CCleaner and started over fresh. No problems since.

[CarlC]

My HP Officejet 7310XI will not print after running CCleaner. This started late last year(2006).
HP software version "drv_rub_w01_ENU" 37.4MB. Printer works OK after doing a fresh install
and not running CCleaner. I do miss using CCleaner on my three home XP pro pc's. Wish I had
a fix for this problem.

[Bill P]

I too have had this problem. Mine is limited to the "all in one" application. We have three of these running and I too miss using CCleaner.

[CarlC]

CarlC, on Jul 23 2007, 08:17 PM, said:

My HP Officejet 7310XI will not print after running CCleaner. This started late last year(2006).
HP software version "drv_rub_w01_ENU" 37.4MB. Printer works OK after doing a fresh install
and not running CCleaner. I do miss using CCleaner on my three home XP pro pc's. Wish I had
a fix for this problem.

I got brave and tried CCleaner V1.41.655 on a Vista PC with HP7310XI using Officejet software
version AIO_ CDB_Full_Network_enu 166,988 KB. Printer worked fine for a week until I installed
and ran CCleaner. Wish I knew some way to fix this. Will check my three above PC's for failure.

[fireryone]

Are there any errors indicating what file or registry entry went missing after running CCleaner, It would be useful to the developers.

[hazelnut]

Looking into this as well Firery as I am also affected by this.

There is the thread here you may have seen

http://forum.pirifor...showtopic=10786

Perhaps when putting the driver disc in, it stores it in a temp file?