11 replies to this topic

[pantherman]

I tried to update to the latest CCleaner. But the install wizard keeps telling me an exe file is missing. I have tried it now three times from each download site, restarting computer after trying.
I use Windows XP Pro.
Not sure what to try next, unless I uninstall previous version. But the instructions say that is not needed?

[hazelnut]

Hello pantherman and welcome to the forum.

A rather obvious question first, are you choosing "save" and not "run" when faced with the download box.?

You can install over the top of a previous version as this will save your settings.

[Andavari]

You may want to look at the thread What to do if CCleaner won't install.

[pantherman]

hazelnut, on Dec 19 2006, 11:14 AM, said:

Hello pantherman and welcome to the forum.

A rather obvious question first, are you choosing "save" and not "run" when faced with the download box.?

You can install over the top of a previous version as this will save your settings.

I am choosing "Run" from download box. Would choosing "save" be a better option?

[hazelnut]

pantherman, on Dec 19 2006, 04:55 PM, said:

I am choosing "Run" from download box. Would choosing "save" be a better option?

Yes. You can then choose, say your desktop to save it to, so it is easy for you to find.

Double-click on the setup and install following the prompts

[pantherman]

hazelnut, on Dec 19 2006, 05:36 PM, said:

Yes. You can then choose, say your desktop to save it to, so it is easy for you to find.

Double-click on the setup and install following the prompts

Thanks for the suggestion. Just tried and have setup saved to Desktop. Same result though. It starts installing then up comes a box saying, "Error opening file for writing. C:\Program Files\CCleaner\CCleaner.exe"

[hazelnut]

Is the setup on your desktop called ccleaner.exe? If it is, rename it to ccsetup136.exe. then try again to install it.

[pantherman]

hazelnut, on Dec 19 2006, 07:40 PM, said:

Is the setup on your desktop called ccleaner.exe? If it is, rename it to ccsetup136.exe. then try again to install it.

It is already called "ccsetup136.exe". But I will try any other suggestion?

[hazelnut]

Did you try the visual babic runtimes download as Andavari suggested?

http://forum.ccleane...?showtopic=5739

[pantherman]

hazelnut, on Dec 19 2006, 08:29 PM, said:

Did you try the visual babic runtimes download as Andavari suggested?

http://forum.ccleane...?showtopic=5739

It might sound a stupid question, but the link says to create a "download directory". How do I do that?

[Andavari]

pantherman, on Dec 19 2006, 02:33 PM, said:

It might sound a stupid question, but the link says to create a "download directory". How do I do that?

You should actually have a sort-of "quarantined" download folder where all files downloaded go into for easy right click virus scanning before running them.

To make a download folder:

• Open drive C:\
  
• Right click and create a New Folder.
  
• Name that folder something like these examples:
  Downloads, My Downloads, My Download Files
  
• To keep things tidy it's wise to put things in categories, e.g.; like Microsoft software and updates could go into C:\Downloads\Microsoft

[pantherman]

Andavari, on Dec 19 2006, 09:23 PM, said:

You should actually have a sort-of "quarantined" download folder where all files downloaded go into for easy right click virus scanning before running them.

To make a download folder:

• Open drive C:\
  
• Right click and create a New Folder.
  
• Name that folder something like these examples:
  Downloads, My Downloads, My Download Files
  
• To keep things tidy it's wise to put things in categories, e.g.; like Microsoft software and updates could go into C:\Downloads\Microsoft

Many thanks. Update now successful.