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issues freezing at 91%


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#1 OFFLINE sean38

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Posted 26 July 2006 - 06:01 PM

hi i have been using ccleaner for the past 18 months with no problems . however i have downloaded the new version and when it comes to solving issues it stops and freezes at 91%.i am using xp and have read other problem solving tips shown on here and followed all to no avail.please can someone help as its driving me crazy.....

#2 OFFLINE TheFiresInTheSky

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Posted 26 July 2006 - 06:13 PM

welcome to CC sean!
you may just have ALOT of issues.
how long did you let it sit?
it also may be interfering with another program.
try running it in safe mode.
when you restart, there should be some text saying, "press __ for safe mode.
boot up into safe mode and see if that works.

#3 OFFLINE sean38

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Posted 26 July 2006 - 06:20 PM

welcome to CC sean!
you may just have ALOT of issues.
how long did you let it sit?
it also may be interfering with another program.
try running it in safe mode.
when you restart, there should be some text saying, "press __ for safe mode.
boot up into safe mode and see if that works.

hi do you think that will work?this is what happens as ive just tried it again.when you click scan for issues at 91% a message appears saying ccleaner has encountered a problem and needs to close then it asks if i want to send an error report?

#4 OFFLINE TheFiresInTheSky

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Posted 26 July 2006 - 06:26 PM

ok, thats different.
you may want to close other programs because too many programs could lock something up like that.
you need to make sure you downloaded it from a trusted site also.
does it show any issues coming up?

#5 OFFLINE Andavari

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Posted 26 July 2006 - 06:47 PM

You may need to do this (#1 & #2 are typical, whereas starting with #3 it's more of a thing that only the CCleaner developer could troubleshoot):
  • Download and install/reinstall the Microsoft Visual Basic Runtime Files, and restart your computer immediately after installation - even if you aren't prompted to do so. Then try to run CCleaner again.
  • If CCleaner still crashes/freezes, you should do a clean install of CCleaner by first uninstalling CCleaner followed by a system restart, and then once your computer has started reinstall CCleaner.
  • If CCleaner is still having problems after a clean install you can run CCleaner in Debug mode via this parameter in Start->Run:
    "C:\Program Files\CCleaner\ccleaner.exe" /DEBUG
  • If that still doesn't resolve the issue you should take a screenshot of the exact details and post it in this thread so that the CCleaner developer can see what it is. Note: You'll have to click the Details link on WinXP to show the full crash data versus a summary.

Piriform software help documentation is available at: http://www.piriform.com/docs

 

Don't PM me for advice! I'll only ask you to read forum rule #15.


#6 OFFLINE sean38

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Posted 26 July 2006 - 07:13 PM

ok, thats different.
you may want to close other programs because too many programs could lock something up like that.
you need to make sure you downloaded it from a trusted site also.
does it show any issues coming up?

hi ive tried rebooting in safe mode and it seems to have done the trick !!many thanks..hopefully all will be ok now.guess it was a case of to many issues like you said?.thanks again.