Solution: When CCleaner won't install (Windows)
First start by reading the official documentation for solutions to install problems.
Other possible solutions when CCleaner won't install:
- Make sure the installer file isn't named CCleaner.exe, if it is rename it to something else like: ccsetup.exe
- Make sure the installer file ends with the .exe extension.
- Download and save the installer file into your downloads folder and start the setup from there, don't select Open or Run from within your web browser. Credits go to Hazelnut for this tip.
- Exit running programs that may interfere, or temporarily disable them, i.e.; antivirus software, etc.
- Make sure CCleaner isn't already running. To find out if it is open Task Manager to see if it's in the list of running processes.
- Reboot your computer.
- Try to install CCleaner in Safe Mode. Credits go to Hazelnut for this tip.
- If the above attempts fail download the Portable version of CCleaner, then unzip it to use CCleaner, you can even unzip it into the folder where an older version of CCleaner is installed to update it. Note: If you update an already installed version of CCleaner using this method delete the portable.dat file before launching the new version of CCleaner.
- If downloading CCleaner fails which some people have reported try a different web browser (if you don't want to install a different web browser you could instead use a portable edition of popular web browsers). If the download is corrupted you may even need to clear out your web browser cache ("Temporary Internet Files").
- If you're still having issues after trying everything listed above scan your computer with a trusted anti-virus and anti-malware software.
Hazelnut found this external post about another won't install cause, and the solution:
If you have DEP or ASLR set to Always On please read this post by safeguy on Wilders Security forum:
To avoid fake/rip-off/download site wrapped versions (which could be malware in disguise) only download CCleaner from the official Piriform site: https://www.piriform.com/ccleaner
Edited by Andavari, 19 January 2016 - 10:46 AM.
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