Quote:
A video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it.
What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration.
It took him 15 minutes waiting on the phone just to reach a real, live person.
And, what happened next was recorded by Ferrari on audio and lasted about four minutes:
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Rep Won't Let Customer Quit AOL
Started by Humpty, Jun 23 2006 08:41 AM
7 replies to this topic
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Posted 23 June 2006 - 09:47 AM
thats funny. a relative of mine went through pretty much the same thing when they cancelled their account with AOL.
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Posted 23 June 2006 - 06:13 PM
lmao, yep. It took me 30 minutes to cancel AOL, and I had to get really mean. He just refused no matter what, then they still won't close my email account. GRRRRRRRRRRR
I HATE AOL!!
I HATE AOL!!
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Posted 23 June 2006 - 06:34 PM
AOL charges way... too much for a Dail-Up or DSL service. My grandpa still uses AOL. I hate it also. Their support service sucks and always will.
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Posted 23 June 2006 - 07:27 PM
The cool thing is you can call the credit card company to block AOL from getting paid via the used credit card. The same can be done via a bank when using a Check Card. When I cancelled AOL I put a block on them for more than one reason because when I was a member crap would mysteriously appear in the mail (snail mail) from AOL such as books on how to do HTML, etc., that I never even ordered, but they sure as hell billed me for it. AOL sucks!
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Posted 23 June 2006 - 07:43 PM
it's a reps job to try and retain customers, that is expected. when they get pushy then that is going to far.
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Posted 23 June 2006 - 11:27 PM
Yeah, I have heard similiar AOL horror stories before...
I wouldnt expect any less from AOL though...
I wouldnt expect any less from AOL though...
