4 replies to this topic

[1984]

when i go to windows update, there is a windows genuine advantage to download which it says i need, but it always fails to download (without a reason) whenever i attempt. my windows software IS genuine, and just wondering if there is a conflict somewhere. i tried it without my firewall on, same problem happened. ive ran everything for virus/spyware/etc. nothing.

heres my log, and thanks!:

Logfile of HijackThis v1.99.1
Scan saved at 6:43:09 AM, on 6/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AlienGUIse\wbload.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\HydraVision\HydraDM.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAV.EXE
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HydraVisionDesktopManager] C:\Program Files\ATI Technologies\HydraVision\HydraDM.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\LaunchPd.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1141265351607
O16 - DPF: {E6A3C1E2-F792-483E-9133-596215172BE9} (AcceptLang Class) - http://runonce.msn.c...tacceptlang.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1AE27AD2-9CE7-486E-867B-E29FF3E603E2}: NameServer = 142.161.130.155 142.161.2.155
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: WB - C:\Program Files\AlienGUIse\fastload.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - C:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)

[AndyManchesta]

Hi LOTW

The log looks fine, You have the WgaLogon.dll showing so Microsoft should already know the OS is genuine as that file contacts MS to verify its a genuine installation.

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

The above line in your log indicates there has recently been a error on your system, dumprep.exe is Microsoft's fault logging software and when errors happen this program will write the details to a text file and request the information be sent to Microsoft (the entry can be fixed if it remains in the log after a reboot)

Can you goto Start Menu > My Computer > C:\Drive > Windows and check in the Windows folder for a text file named WindowsUpdate.log. Open the log and see if its recorded any errors around the time you tried to visit Windows Updates as it might show what the problem is.

This page has alot of frequently asked questions about Genuine Advantage

http://www.microsoft...nloads/faq.aspx

And this part may be useful

Q What should I do if I have a problem with the validation process?

A: If you cannot resolve your problem using this FAQ or the (English-language only) Microsoft Genuine Advantage Diagnostic site troubleshooting tools, use the Contact Us link at the bottom of Microsoft Download Center or Microsoft Genuine site pages to request additional assistance. For English-speaking users, you may also access the Microsoft Genuine Advantage Forum for additional discussion and user-to-user support for Microsoft Genuine Advantage programs.

Hope that helps

Andy

[DjLizard]

I think he's referring to the WGA that you must download before accessing Windows Update itself. Anything could affect his ability to download it, such as BITS, etc. Thus, I suggest Dial-a-fix section #3, and failing that, Flush SoftwareDistribution.

[1984]

thanks guys. i thought i would try the easy fix first-running dial a fix, and it worked! i was indeed talking about the wga download. sorry i wasnt more clear. thanks for spending the time to help me guys!

[AndyManchesta]

Thats good news LOTW

Nice work Dj