9 replies to this topic

[marsmi]

My ISP provides a free security suite that includes anti-virus by Computer Associates, anti-spyware by Pest Control, pop-up blocker, parental control, and incoming/outgoing email virus scan (last three proprietary thru ISP.) When I ran CCleaner (latest version released 5/3/06) my anti-spy would no longer scan. I could access the security suite, and all other functions worked fine, but the anti-spy just refused to work. I had to uninstall that portion of the security suite, go to the ISP help site, download and reinstall the anti-spy software. Even tried deactivating the anti-spy by itself and then the entire security suite until CCleaner was finished. Made no difference. The anti-spy won't scan after CCleaner does its thing. Needless to say, it's an inconvenience to have to reinstall the anti-spy each time I use CCleaner, especially since I like them both. Any thoughts or suggestions?

[Eldmannen]

I personally wouldnt install such a "software suite offered for free by ISP".
That dont sound good in my ears, heh.

[rridgely]

Are you installing the programs in the default locations and away from temp files? Thats about the only thing it could be.

[marsmi]

rridgely, on May 5 2006, 07:20 PM, said:

Are you installing the programs in the default locations and away from temp files? Thats about the only thing it could be.

Thanks for the quick reply. Forgot to mention I had CCleaner version 1.28.277 previously installed and everything worked fine. I used the FileHippo.com link to upgrade to 1.29.295 when the anti-spy problems began. In addition to temporarily deactivating first the anti-spy and then the entire suite, I completely uninstalled the upgraded 1.29.295, ran a search thru files and folders and deleted everything related to CCleaner, and finally did a regedit and deleted all mention of CCleaner. I then started from scratch and downloaded a clean (not upgraded) version of 1.29.295 but the anti-spy problems persisted.

[krit86lr]

Will you do me a favor?

1. First do a disk cleanup to remove some of the junk.
2. Then Analyze with CCleaner but don't clean anything.
3. When the Analyze results are displayed will you take a screen shot and post them here? That way we can see where CCleaner is removing the files from.


Thanks

[krit86lr]

Eldmannen, on May 5 2006, 05:34 PM, said:

I personally wouldnt install such a "software suite offered for free by ISP".
That dont sound good in my ears, heh.

The software that he is referring to is fine.

[marsmi]

krit86lr, on May 7 2006, 11:06 AM, said:

Will you do me a favor?

1. First do a disk cleanup to remove some of the junk.
2. Then Analyze with CCleaner but don't clean anything.
3. When the Analyze results are displayed will you take a screen shot and post them here? That way we can see where CCleaner is removing the files from.
Thanks

Sorry to be such a bother but most guys think us females usually are! Anyway, here's the screen shot. There's not a whole lot to see because I run disk cleanup a few times a week as well as deleting cookies, files and history via control panel -> internet options just about every day. Hope this helps, and thanks to everyone who's been kind enough to reply. Even you, Mr. Eldmannen!

ANALYSIS COMPLETE - (2.117 secs)
------------------------------------------------------------------------------------------
2.08MB to be removed. (Approximate size)
------------------------------------------------------------------------------------------

Details of files to be deleted (Note: No files have been deleted yet)
------------------------------------------------------------------------------------------
IE Temporary Internet Files (368 files) 2.00MB
C:\Documents and Settings\dell\Cookies\dell@advertising[1].txt 293 bytes
C:\Documents and Settings\dell\Cookies\dell@atdmt[2].txt 96 bytes
C:\Documents and Settings\dell\Cookies\dell@ccleaner[2].txt 359 bytes
C:\Documents and Settings\dell\Cookies\dell@doubleclick[1].txt 82 bytes
C:\Documents and Settings\dell\Cookies\dell@forum.ccleaner[1].txt 118 bytes
C:\Documents and Settings\dell\Cookies\dell@mediaplex[1].txt 79 bytes
C:\Documents and Settings\dell\Cookies\dell@sbc.yahoo[1].txt 182 bytes
C:\Documents and Settings\dell\Cookies\dell@tribalfusion[1].txt 241 bytes
C:\Documents and Settings\dell\Cookies\dell@www.yahoo[1].txt 150 bytes
C:\Documents and Settings\dell\Cookies\dell@yahoo[1].txt 1.34KB
C:\Documents and Settings\dell\Local Settings\History\History.IE5\desktop.ini 113 bytes
Marked for deletion: C:\Documents and Settings\dell\Local Settings\Temporary Internet Files\Content.IE5\index.dat
Marked for deletion: C:\Documents and Settings\dell\Cookies\index.dat
Marked for deletion: C:\Documents and Settings\dell\Local Settings\History\History.IE5\index.dat
C:\WINDOWS\TEMP\rtdrvmon.exe 40.00KB
C:\DOCUME~1\dell\LOCALS~1\Temp\qdiagd.log 159 bytes
C:\DOCUME~1\dell\LOCALS~1\Temp\rtdrvmon.exe 40.00KB
C:\WINDOWS\system32\wbem\Logs\wbemess.log 2.93KB
C:\WINDOWS\system32\wbem\Logs\wmiprov.log 67 bytes
C:\WINDOWS\0.log 0 bytes
C:\WINDOWS\setupact.log 60 bytes
C:\WINDOWS\setuperr.log 0 bytes
C:\WINDOWS\Debug\UserMode\userenv.log 504 bytes
C:\Documents and Settings\dell\Application Data\Macromedia\Flash Player\#SharedObjects\9QQVDY2D\i1.yimg.com\us.yimg.com\i\us\plus\swf\pcm\011106.swf\vidplayer.sol 202 bytes
C:\Documents and Settings\dell\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#i1.yimg.com\settings.sol 81 bytes
C:\Documents and Settings\dell\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\settings.sol 329 bytes
------------------------------------------------------------------------------------------

[krit86lr]

There it is! rtdrvmon.exe is in C:\WINDOWS\TEMP


What Is Rtdrvmon.exe and Why Is It Used in Lexmark Software? ID:ENUS17808

Rtdrvmon.exe is a low-level scanner driver that enables scanning for the Lexmark X1150 and other Lexmark All-In-One devices. For an explanation of its behavior, please refer to the information below.

* The software needs this file in order to perform scanning operations, which is why the software re-extracts the file when it detects that it has been deleted. After re-extraction, the file is placed in the \windows\temp folder.
* The file is embedded as a resource in one of the .DLLs and is unpacked as required on the system.

Lexmark is not attempting to hide anything in this little program.

IMPORTANT: Lexmark's software does not support or employ any sort of "spy software" - we do not gather information about the user's system, and we do not under any circumstances send user information of any kind over the Internet to Lexmark or anywhere else.

I personally would store the driver somewhere else. (btw I'm a girl too )


Read more here
Read more here

Also, as a safety measure put a copy of that file somewhere safe so that you don't have to keep reinstalling your software if a problem occurs again. Let me know if you have any questions.

I am a little unclear about how that files works after reading other sites. That file should be replacing itself I think?

[Andavari]

That file will also appear if you have a Dell Printer/Scanner that's actually just a re-badged Lexmark.

I don't remember completely since I just ignore the file on my system, but I could've sworn it said somethink like RealTek in it which baffled me because I don't have any RealTek hardware (soundcard, etc) on my system, but maybe I'm wrong. Don't know, ain't worried about it.

[krit86lr]

Andavari, on May 7 2006, 08:59 PM, said:

That file will also appear if you have a Dell Printer/Scanner that's actually just a re-badged Lexmark.

I don't remember completely since I just ignore the file on my system, but I could've sworn it said somethink like RealTek in it which baffled me because I don't have any RealTek hardware (soundcard, etc) on my system, but maybe I'm wrong. Don't know, ain't worried about it.

Yeah, it's real-tek too. It's kind of a multi-purpose bugger. hehehe