29 replies to this topic

[hotvoltage]

Everytime I click on tools my CCleaner crashes. Everything else works fine I've tried reinstalling it and even added it to startup. Nothing seems to be working. I also added it to my firewall. It shuts itself off and sends a crash error to microsoft every time I click the tools button. Is there anything I can do to fix this.

Mike

[krit86lr]

hotvoltage, on Feb 25 2006, 11:49 PM, said:

Everytime I click on tools my CCleaner crashes. Everything else works fine I've tried reinstalling it and even added it to startup. Nothing seems to be working. I also added it to my firewall. It shuts itself off and sends a crash error to microsoft every time I click the tools button. Is there anything I can do to fix this.

Mike

Can you post some additional information? Such as your OS, version of CCleaner, and an error message?

[hotvoltage]

krit86lr, on Feb 26 2006, 06:18 AM, said:

Can you post some additional information? Such as your OS, version of CCleaner, and an error message?

My operating system is windows xp home edition with sp2 and I have the latest version of ccleaner 127. The other versions did the same thing. There is no error message Ccleaner shuts off and makes 2 beeping sounds as soon as I click on tools. The error message happens when any program crashes. Its the microsft crash error report. Which sends a crash report to microsoft.

[krit86lr]

hotvoltage, on Feb 26 2006, 12:27 AM, said:

My operating system is windows xp home edition with sp2 and I have the latest version of ccleaner 127. The other versions did the same thing. There is no error message Ccleaner shuts off and makes 2 beeping sounds as soon as I click on tools. The error message happens when any program crashes. Its the microsft crash error report. Which sends a crash report to microsoft.

You can look at the error report in your event viewer. Maybe the error won't be useful, but maybe it will. I'm not sure what's going on. Sometimes an error report can give useful information, but not always. It's weird that everything else in CCleaner works except that feature. Where did you download from?

[hotvoltage]

krit86lr, on Feb 26 2006, 06:38 AM, said:

You can look at the error report in your event viewer. Maybe the error won't be useful, but maybe it will. I'm not sure what's going on. Sometimes an error report can give useful information, but not always. It's weird that everything else in CCleaner works except that feature. Where did you download from?

The info is usless mostly binary numbers and temporary folder things. I downloaded it from the main page of Ccleaner and before that from download.com.

[krit86lr]

hotvoltage, on Feb 26 2006, 01:42 AM, said:

The info is usless mostly binary numbers and temporary folder things. I downloaded it from the main page of Ccleaner and before that from download.com.

The error report in Event View will give you an Error Message. (Example: "An error was cause in xxx.dll windows will now close. We are sorry for the inconvenience".) And it will give you the source of the error as well as an Event ID.

Open Control Panel > Administrative Tools > Event Viewer > Application Error Records (Also check your System Error Records)

I'm not sure that this will shed any light on your situation, but it could give us a starting point.

HEY FORUM PEOPLE. PIPE UP! ANY SUGGESTIONS???

[hotvoltage]

This is the error I'm getting from Event Viewer

Faulting application ccleaner.exe, version 1.27.0.260, faulting module kernel32.dll, version 5.1.2600.2180, fault address 0x0001eb33.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

When I click on the link it gives the same usless binary numbers and regular date which I know nothing about.

On the systems "Windows error reporting" is says faulting module kernel32.dll, version 5.1.2600.2180, fault address 0x0001eb33.

Mike

Faulting application ccleaner.exe, version 1.27.0.260,

[krit86lr]

Okay! Here's the running theme these days!

Download DAF / Full Version.
Launch dial-a-fix.exe > click tools > click repair permissions > click go > when it's finished reboot.
(again)Launch dial-a-fix.exe > click green check mark (at bottom of screen) > click go > reboot

Check all the boxes in "Disk Cleanup" then run disk cleanup. Now defrag then reboot.

Now try CCleaner.

[lokoike]

hotvoltage, on Feb 25 2006, 11:49 PM, said:

...and sends a crash error to microsoft every time I click the tools button. Is there anything I can do to fix this...

And here's how you fix (ie: get rid of) those retarded Windows Error Reports:

1. Click Start and select Run...

2. Enter in "services.msc" (without the quotes)

3. Scroll down to the Error Reporting Service

4. Right-click it and select Properties

5. If the service is currently running, click the Stop button

6. After it has stopped, change its Startup type to Disabled.

7. Click Apply, then click OK, and close out the Services window

The Error Reporting Service just slows down your computer, eats up your Internet bandwidth, and is a nuisance. Best to leave it off.

[DjLizard]

Please don't disable error reporting.

[lokoike]

DjLizard, on Feb 26 2006, 05:50 PM, said:

Please don't disable error reporting.

Dj, this doesn't prevent error logs from showing up under Administrative Tools > Event Viewer. They are still there. It simply keeps Windows from sending error reports to Microsoft, which is useless, as I stated before.

It won't hurt anything.

[Andavari]

I agree with DjLizard by not disabling error reporting. Hence if a Microsoft program produces an error that's the only way MS can release proper patches, and implementations into the next service pack if there is one.

I for one can say that the error reporting does fix issues hence with Publisher 2003 it didn't fully support my Scanner/Printer and simply by reporting the error data within three months it was patched in a service pack.

[lokoike]

Andavari, on Feb 26 2006, 06:16 PM, said:

I agree with DjLizard by not disabling error reporting. Hence if a Microsoft program produces an error that's the only way MS can release proper patches, and implementations into the next service pack if there is one.

I for one can say that the error reporting does fix issues hence with Publisher 2003 it didn't fully support my Scanner/Printer and simply by reporting the error data within three months it was patched in a service pack.

Windows XP has been around for over 5 years. Any error report I send them has already been sent to them by a million other users who don't know how to turn the service off.

Why leave on a service that slows me down, when I don't need it? Especially when supporting Microsoft is not exactly number 1 on my priority list. While we're at it, why not drop $400 on MS Office instead of using OpenOffice.org so that we can further support MS?

[DjLizard]

The service doesn't slow anything down, and nobody can prove otherwise.

Crash logs get created whether or not they are being sent by error reporting service.

Sometimes you will get a screen with a pre-release patch on it when you submit an error report for a known problem.

The more error reports get sent for the same problem, the more attention the problem gets, and the faster the response.

Supporting Microsoft = supporting you.

[lokoike]

DjLizard, on Feb 26 2006, 07:32 PM, said:

The service doesn't slow anything down, and nobody can prove otherwise.

Anything that runs uses up RAM and CPU. So yeah, just like any other program it does slow it down.

Quote

Crash logs get created whether or not they are being sent by error reporting service.

Right. That is what I said.

[DjLizard]

Whatever. Don't tell end-users to turn off the service. It only serves to hurt them.

[Tarun]

DjLizard, on Feb 26 2006, 08:49 PM, said:

Whatever. Don't tell end-users to turn off the service. It only serves to hurt them.

Agreed 100%.

[hotvoltage]

I tried the dial a fix and Ccleaner is still crashing. I moved most of my software from my c drive to my d drive maybee Ccleaner only works with the c drive.

Mike

[krit86lr]

hotvoltage, on Mar 1 2006, 01:12 PM, said:

I tried the dial a fix and Ccleaner is still crashing. I moved most of my software from my c drive to my d drive maybee Ccleaner only works with the c drive.

Mike

You repaired permissions with dial-a-fix, and it didn't work? You don't need to move your software.

First, try this: Reboot in Safe Mode, logon as administrator, and run CCleaner. If that doesn't work.

Try this: Have your installation CD ready, but don't insert it until you're prompted to do so.

start > run > (type) sfc /scannow (there is a space after sfc)

[DjLizard]

To clarify, don't do the sfc /scannow bit in Safe Mode; it only works in normal mode.