 etrust anti virus problems |
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| etrust anti virus problems |
 Feb 3 2006, 02:32 AM
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#1
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 CCleaner Lover  Group: Members Posts: 1,562 Joined: 9-February 05 From: Canada Member No.: 744  |
it updated after spending hours trying to, and now the realtime scanner doesnt work. no email scan, no real time. any ideas? do i dump it and get something else?
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Feb 3 2006, 02:43 AM
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#2
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 I hate computers  Group: Moderators Posts: 8,645 Joined: 12-April 05 Member No.: 1,352 |
Reboot and see if it will work.(I have never had any update problems)
-------------------- Having problems with spyware and viruses? If so then please follow the Spyware Removal Guide
Want to know how to protect your clean computer from viruses and spyware? The please follow the Malware Prevention Guide Looking for good free security software?(or other great free stuff) The please take a look at the Recommended Security Applications Guide |
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Feb 3 2006, 02:51 AM
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#3
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CCleaner Lover Group: Members Posts: 1,562 Joined: 9-February 05 From: Canada Member No.: 744 |
still not working.
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Feb 3 2006, 05:40 AM
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#4
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 Advanced Member Group: Members Posts: 299 Joined: 12-April 05 From: Texas Member No.: 1,349 |
Their system was inaccessible for updates earlier today.
There was a huge update (3-4MB) yesterday. How do you know the realtime scanners aren't working? |
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Feb 3 2006, 06:55 AM
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#5
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 Captain Spectacular Group: Moderators Posts: 10,073 Joined: 10-November 04 From: Earth Member No.: 26 |
Your update could have just failed. Don't run any disk cleaners whilst the update is downloading etc., including CCleaner because the updater utilizes Internet Explorer's Temporary Internet Files folder for the downloading process if I'm not mistaken.
Verify some settings: 1. Run eTrust EZ AV. 2. On the 'Virus Scanning' tab click the small 'Details' button at the bottom right, everything it lists should have a green check mark. If some of the items in Details don't have a green check mark do the following: 1. Click 'Scan Settings', if everything doesn't have a check mark next to it click 'Restore Defaults'. You may be asked to reboot, I would reboot even if not prompted to do so. 2. After your system restarts verify the settings again. If the real-time protection is still inactive manually run an update by running eTrust EZ AV and click the 'Update' tab and then click 'Update'. -------------------- |
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Feb 3 2006, 05:24 PM
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#6
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 Power Member Group: Validating Posts: 550 Joined: 12-March 05 From: England Member No.: 1,069 |
I've been getting this problem, but a System Restore, followed by an update of the EZ Antivirus seems to work O.K. I just did that, optimized my PC, and created a restore point for me to refer back to, if I need it.
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Feb 3 2006, 06:42 PM
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#7
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CCleaner Lover Group: Members Posts: 1,562 Joined: 9-February 05 From: Canada Member No.: 744 |
All is good. I redownloaded the update, and its all working now. Thanks for the suggestions guys.
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Feb 3 2006, 08:30 PM
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#8
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 Power Member  Group: Spyware Moderators Posts: 1,821 Joined: 12-January 06 From: Manchester. UK Member No.: 3,836 |
Here's a few links from CA Support that might help if anyone has problems downloading updates AutoDownload Fatal Error 3 and 550 Error AutoDownload - Common Problems eTrust EZ Antivirus Top 10 Technical Issues 
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Lo-Fi Version | Time is now: 21st November 2009 - 12:21 AM |
