13 replies to this topic

[snglnluvnit]

I installed the latest version from filehippo.com on a Windows 7 HP 64 bit laptop.  When I tried running it on administrator account it would get to 29%-32% then hang.  It would then give me this error message.  "Defraggler has stopped working".  I have uninstalled and tried again with same results. I have never encountered this error before, and am at a loss.

Any suggestions/direction/guidance is much appreciated!!!

[hazelnut]

Any chance you could run it in debug mode and get logs for the developers?

Info here on how to do this

http://www.piriform....r-in-debug-mode

[snglnluvnit]

Unfortunately I can not, I have already shipped the machine back to the customer.  I was unaware of the debug mode, my ignorance, but it is nice to know that I can do that should I ever run into that situation again.  It has been such a solid program that I just never looked any further into it's capabilities.

Thanks for info,
Scott

[TRinAz]

hazelnut, on 15 December 2011 - 12:40 AM, said:

Any chance you could run it in debug mode and get logs for the developers?

Info here on how to do this

http://www.piriform....r-in-debug-mode

Have same issue with Win 7 Pro 64 bit desktop.  Running debug3 now.

Do I post the logs here or send them somewhere else ?

Thanks...TRinAZ

[hazelnut]

You can zip and attach the log here by pressing the ''more reply options'' button when you post.

[TRinAz]

hazelnut, on 31 December 2011 - 03:10 PM, said:

You can zip and attach the log here by pressing the ''more reply options'' button when you post.

Thanks...can not attached properly...limit says 1.95mb...my zip file for the debug3 option is 13.6mb ?

Attached Files

•  Capture.JPG   54.39K   7 downloads

[Nergal]

Attach the log only the developers may ask for the dump file but also may not.  It looks as though you're trying to upload your whole defraggler folder as a zip

[Nergal]

Please just run regualr debug, not debug3 unless asked, this will give a smaller file and gives a good starting point for us and the developers to work from

[TRinAz]

Nergal, on 02 January 2012 - 03:14 PM, said:

Attach the log only the developers may ask for the dump file but also may not.  It looks as though you're trying to upload your whole defraggler folder as a zip

Ran /debug3 per earlier post in this topic...running regular debug now....Thanks

Attached Files

•  defraggler_zip.jpg   91.21K   7 downloads

[Nergal]

I don't understqand the attached picture? is this the resulting logs from debug3?

[TRinAz]

Nergal, on 05 January 2012 - 06:27 PM, said:

I don't understand the attached picture? is this the resulting logs from debug3?

Yes...these are two consecutive debug/3 logs requested originally by Hazelnut above.  They are/were too large to upload to the forum.  Since there was no response initially to my above on the log size issue post...I figured no one had an answer so I tried again in Debug forum.  Please remove that topic and as you requested we will continue here.

Attached is the debug /1 log...it appears to me that it has something do do with selecting  "move large files to end of drive" option.  I can get Defraggler to run OK after removing all custom options and defragging 2 or 3 times...including a couple "Defrag free space" runs

Once Defraggler is running OK...I can re-enable the Advanced "Custom defragmenting"..." and "stop VSS...." but keep "move large files to end" deselected...Defraggler seems to execute normally.

But after enabling "move large files to the end" and Defragging....I again get the "Defraggler stopped working pop-up error ?

Before "Custom defragmenting"..." and "stop VSS...." were added in the last updates....I had no issues running Defraggler with the  "move large files to end" option.

Thanks...TRinAZ

Attached Files

•  Defraggler64.exe.2_8_3732012-01-05_10-32.zip   25.2K   0 downloads

[Nergal]

Cool this will help.

The developers read every thread so they may get back to you on why this is occuring

(to note, your thread had been hijacked by a user with a different issue, I split said posts off; this is why it seemed like they were no answers to your issue, members could not tell that YOUR issue was not being worked on

[mjdhx]

I have the same problem. All help is appreciated.

Attached Files

•  Defraggler64.exe.2_10_4242012-08-09_13-39.txt   1.88MB   0 downloads

[nodles]

mjdhx, on 09 August 2012 - 03:56 PM, said:

I have the same problem. All help is appreciated.

You should start your own thread and not use this one.
Also this thread is over 6 months old.