16 replies to this topic

[vecchio]

hello again

in the programs list i see the name of a program that was already uninstalled
i already erase all the entrances of the program and the program continues being shown in the list of programs of CCleaner
i erase all the references in the register

but the erase program continues being show in CCleaner programs list

help me

thank you

[Andavari]

Some more info from you would be helpful such as:
* What's your Windows OS
* What's the program name that keeps reappearing.

[vecchio]

hello.
in answer of the question, my o.s. windowsxpsp2
the program name etrust ez antivirus
thanks

[Andavari]

Ok, it sounds like the uninstaller for EZAV still won't sometimes actually uninstall the program, it's an old issue that supposedly still exists from the InoculateIT PE days.

Look in C:\Windows for a file named UnVet32.exe, if it's still there it means that EZAV didn't uninstall correctly, which in reality isn't unusual from my experience with it.


If UnVet32.exe is still in C:\Windows you'll need to boot into Safe Mode, and then click:

1. Start->Run->and type in: unvet32.exe
Pay attention to what the uninstaller displays, if it can't remove something you'll have to delete it manually.

2. Depending upon how badly the uninstaller failed after you've ran it you "may" need to manually delete the following:
* C:\Windows\AVShlExt.dll
* C:\Windows\System32\ISafeIf.dll
* C:\Windows\System32\iSafProd.dll
* C:\Windows\System32\VetRedir.dll
* C:\Windows\System32\Drivers\VetEBoot.sys
* C:\Windows\System32\Drivers\VetEFile.sys
* C:\Windows\System32\Drivers\VetFDDNT.sys
* C:\Windows\System32\Drivers\Vet-Filt.sys
* C:\Windows\System32\Drivers\VetMonNT.sys
* C:\Windows\System32\Drivers\Vet-Rec.sys
* C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus
* The EZAV start menu program group located in Start->All Programs
* In the registry: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus

Note 1:
If EZAV is the only eTrust software you've ever installed it should be safe to remove in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates

Note 2:
If you had to manually remove any files run UnVet32.exe again to see what it displays. If it displays a successful message it will delete itself, thus a complete uninstall.

[vecchio]

hello
i followed all the requested procedures and the windows does not find the file unvet32.exe
and the name of the program still appears in ccleaners prograns list
so i asked for help again
thank you again

[Andavari]

Make sure none of this is still on the system (you may have to enable hidden file view to see or search for them):

Quote

* C:\Windows\AVShlExt.dll
* C:\Windows\System32\ISafeIf.dll
* C:\Windows\System32\iSafProd.dll
* C:\Windows\System32\VetRedir.dll
* C:\Windows\System32\Drivers\VetEBoot.sys
* C:\Windows\System32\Drivers\VetEFile.sys
* C:\Windows\System32\Drivers\VetFDDNT.sys
* C:\Windows\System32\Drivers\Vet-Filt.sys
* C:\Windows\System32\Drivers\VetMonNT.sys
* C:\Windows\System32\Drivers\Vet-Rec.sys
* C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus
* The EZAV start menu program group located in Start->All Programs
* In the registry: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus

If none of those files including unvet32.exe are on your system it would mean that the uninstall was successful.

If you're seeing a reference to EZAV in CCleaner's Tools->Uninstall it may just be an orphaned left-over that the uninstaller for some reason didn't or couldn't remove.

Open the Control Panel's Add or Remove Programs feature and then run the uninstaller from there, it may offer to remove it if the program is already uninstalled. If it can't remove the reference you can delete it from the list in CCleaner's Tools->Uninstall.

[vecchio]

my os is unable to locate none of the files ,,no reference in the register, i already try to unstall CCleaner ..and i cant solve my problen,maybe i have to formated my machine,but i still ask for help

thank you

[Andavari]

You don't have to format your machine, or uninstall and reinstall CCleaner to remove a left-over uninstall name. In CCleaner's Tools->Uninstall simply use the Delete Entry button to remove it from the list.

[vecchio]

the name the program dont apear in the instaled programs list and actualy its dont apear anywhere,just apears in cclear -cleaner/aplications/dont apear in tools/unistal /and in HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner.
and i cant delete this register key
if i delete the key returns

if possible and if you still have patience i still ask for help,otherwise i have to say thank you for al

[Andavari]

Can you post a screenshot (.png, .gif, or .jpg) of what you're talking about? An image would be most helpful since I'm not entirely sure what you're talking about now. I had originally thought it was a name displayed in the Uninstall section you were referring to.

[vecchio]

[quote name='Andavari' date='Nov 11 2005, 07:18 AM']
how can i post a screenshoot?can you tell me?
i want to do some observations

the name of the program already totally uninstalled it appears in the session aplications/utilities on ccleaners main menu and in HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner register key

the name of the program dont appear in aniwhere else

its dont apears in tools/unistal session


i try the windows securiti mode too
i cant find others refferences of etrust ez antivirus in my machine just the above

if you still can help me i will apreciate
thanks

[Andavari]

Ok, now I understand what you're talking about.

All you have to do is via a right click manually delete the EZAV reference located in:
HKEY_CURRENT_USER\Software\VB and VBA Program Settings\CCleaner

If it returns in there and you don't have EZAV installed you can ignore it.

[vecchio]

i alreadi try it and after do it the eaz apear in ccleaners main menu
i dont wanna distubing you but if possible i ask you again for more ideas about how i can solve it
otherwise i just wana say thank you again

[vecchio]

my dear andavari
i would like to ask excuses for all the upset and inconveniences that I might have caused
i am very sorry if i distub you

thank you
thank you very much

[Andavari]

I honestly don't know why after you've already fully uninstalled EZAV and with no files or registry keys left over from it why it would reappear in the Cleaner portion of CCleaner.

[Andavari]

vecchio, on Nov 11 2005, 07:26 PM, said:

my dear andavari
i would like to ask excuses for all the upset and inconveniences that I might have caused
i am very sorry if i distub you

There's no need to apologize! You haven't inconvenienced or disturbed me at all!

You came here for help and that's what I tried to do. If it wasn't me who tried to help you one of the other forum members surely would have.

[vecchio]

dear andavary friend
i have just instaled ezav an unistaled again and so the name in ccleaners menu is gone

i just wanna say thank you again
thank you so much
thank you
very
very
much