 Problem with CCleaner 2.25 - crash |
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| Problem with CCleaner 2.25 - crash |
  Nov 7 2009, 12:09 PM
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#1
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Newbie  Group: Members Posts: 3 Joined: 7-November 09 Member No.: 32,976  |
Hi,
I`ve got problem with CCleaner. When in try to delete my files, CCleaner crash and shows window like this: attached file. What can I do to resolve this problem? Second image: Windows window of error
Attached File(s)
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Nov 7 2009, 01:11 PM
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#2
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 Lets Get Dangerous Group: Members Posts: 1,437 Joined: 28-October 06 From: QLD,Australia Member No.: 7,801 |
Did the previous version work, or is this the first time using ccleaner?
What version of windows are you running? -------------------- fireryone
 There are 10 types of people in this world. Those who understand binary, and those who don't. |
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Nov 7 2009, 01:36 PM
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#3
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 try to stay calm  Group: Moderators Posts: 5,836 Joined: 6-May 05 From: Huddersfield uk Member No.: 1,555 |
Are you able to see which file it throws the error message up at?
(Firery look at muchachos screenshot, he's running xp according to the specs at the top of the ccleaner screen!!) |
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Nov 7 2009, 02:42 PM
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#4
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Newbie Group: Members Posts: 3 Joined: 7-November 09 Member No.: 32,976 |
QUOTE (hazelnut @ Nov 7 2009, 02:36 PM)  Are you able to see which file it throws the error message up at? (Firery look at muchachos screenshot, he's running xp according to the specs at the top of the ccleaner screen!!) No, what I can see is this window and nothnig else. I use CCleaner for a few years (all versions) but I have never had this kind of bug. Month ago I`ve installed polish program called Odkurzacz and after that CCleaner does not work. I can scan and fix registry, analyze files but when I try to delete (Run CCleaner), the error message appears and CCleaner crashes. When I scan my disk (using Run CCleaner) and in the same moment use Firefox, this message does not appear. |
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Nov 8 2009, 02:43 AM
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#5
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 Advanced Member Group: Members Posts: 413 Joined: 18-July 08 Member No.: 21,882 |
Can some one what reads the language (polish?) of the original detailed error please write a translation for us english forumers
-------------------- ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION
Just because something comes up on the REGCleaner section DOES NOT mean that you SHOULD remove it. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) IF USING THE REGISTRY CLEANER ALWAYS BACKUP THE ENTRY YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T, AND DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. my tinyurl was removed by the admins because someone thought the words in it may offend children. I'm sorry children :P |
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Nov 8 2009, 12:36 PM
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#6
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Newbie Group: Members Posts: 1 Joined: 8-November 09 Member No.: 32,999 |
i am seeing a crash as well...
Mine is actually handled, but not on the clean action... when i attempt to check the Tools, the Uninstall dlg crashes on enumerating installed items. I get the following message via an Unexpected Error dlg. When i try and report it via the report btton, it attepmts to close the applicaiton, but reports the same error message AtlThrow: hr = 0x80070057 CCleaner v2.25.1025 MS Windows 7 Ultimate 64-bit Intel Core2 Duo CPU T9300 @ 2.50GHz 4.0GB RAM NVIDIA GeForce 8600M GT CInstallationEnumAsync::Run |
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Nov 8 2009, 11:40 PM
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#7
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Advanced Member Group: Members Posts: 413 Joined: 18-July 08 Member No.: 21,882 |
QUOTE (muchachos @ Nov 7 2009, 07:42 AM) No, what I can see is this window and nothnig else. I use CCleaner for a few years (all versions) but I have never had this kind of bug. Month ago I`ve installed polish program called Odkurzacz and after that CCleaner does not work. I can scan and fix registry, analyze files but when I try to delete (Run CCleaner), the error message appears and CCleaner crashes. When I scan my disk (using Run CCleaner) and in the same moment use Firefox, this message does not appear. Uncheck All Firefox check and try cleanwith firefox closed, does it still crash? If not check each one of the firefox seperatly and clean each time, until crash. then report back QUOTE (jim novak @ Nov 8 2009, 05:36 AM) i am seeing a crash as well... Mine is actually handled, but not on the clean action... when i attempt to check the Tools, the Uninstall dlg crashes on enumerating installed items. I get the following message via an Unexpected Error dlg. When i try and report it via the report btton, it attepmts to close the applicaiton, but reports the same error message AtlThrow: hr = 0x80070057 CCleaner v2.25.1025 MS Windows 7 Ultimate 64-bit Intel Core2 Duo CPU T9300 @ 2.50GHz 4.0GB RAM NVIDIA GeForce 8600M GT CInstallationEnumAsync::Run I don't understand, this seems to be a seperate issue from the one being covered by this thread. Please start your own thread. Thanks
-------------------- ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION
Just because something comes up on the REGCleaner section DOES NOT mean that you SHOULD remove it. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) IF USING THE REGISTRY CLEANER ALWAYS BACKUP THE ENTRY YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T, AND DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. my tinyurl was removed by the admins because someone thought the words in it may offend children. I'm sorry children :P |
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Nov 9 2009, 02:19 PM
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#8
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Official Bug Fixer  Group: Bug Fixers Posts: 145 Joined: 21-July 07 From: Ontario, Canada Member No.: 14,762 |
Sorry to hear that you are having problems with the cleaning functionality of CCleaner.
Does this also happen when you use the "Analyze" button? The best way to helps us is by analyzing/cleaning one item at a time: 1 - Uncheck every item in the Cleaner screen, 2 - check only one and press either "Analyze" or "Run Cleaner" (which ever gives you the problem), 3 - uncheck item checked in number 2, 4 - repeat step 2 until you went thru all items and don't forget to mark down those that gave you problem. Let us know. Thanks |
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Nov 9 2009, 06:23 PM
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#9
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Newbie Group: Members Posts: 3 Joined: 7-November 09 Member No.: 32,976 |
Problem solved.
CCleaner has a problem with deleting cookies. After you remove them using Firefox, CCleaner began to work properly. // It is possible that I had a cookie that causes this bug. |
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Nov 12 2009, 05:59 PM
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#10
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Newbie Group: Members Posts: 1 Joined: 21-August 07 Member No.: 15,397 |
I too began having the error today. It was after I installed the latest Windows Update for BITS and WinRM, KB960568 and 968930. There were also a couple more for Office although I'd figure those weren't the culprit. I too am getting this error opening the Uninstall module in the Tools section like someone above. I usually don't use CCleaner to uninstall however it's the first time I've ever had an issue with CCleaner. It still works doing everything else.................
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Lo-Fi Version | Time is now: 21st November 2009 - 01:50 AM |
