67 replies to this topic

[aqua]

ok guys.i'm a big fan of avira home free.
i think is a great antivirus..
but this sia annoying.there hasn't beeen an update in 3 days,they say is the server,,,
while we get unprotected.you can go and take a look in avira's forum,,a lot of complaints,,even complaints for uninstalling the program.
so,i'm thinking about AVAST...what do you thing guys..

[ePost]

Have patience - it almost over. Things will be fine soon. From Avira TechBlog:

[indent]Another huge Update leading to delays

September 30, 2009, 7:51 am We are currently delivering another huge update to our clients. This leads to the situation that users of the free Avira AntiVir Personal have some issues getting their updates fast.

The situation should get better today or tomorrow. We hope that we have our improved, faster system up and running for the next big update so that this situation won’t come up again!

Please be patient – the update will be over soon! By the way, as usual, users of Avira AntiVir Premium, Avira Premium Security Suite and the Professional products are not affected – they have dedicated download servers and reserved bandwidth available.

Dirk Knop
Technical Editor[/indent]

Source: http://techblog.avira.com/en/

[ePost]

Why don't you download a premium suite trial from Avira?

Alternatives - free license keys:

1. Spyware Doctor with Antivirus - 3 months free: http://www.pctools.c...ivirus/netcomm/
2. Norton Internet Security 2010 - 3 months free: http://www.symantecstore.com/dr/sat1/ec_ma...CACHE_ID=321832
3. McAfee SiteAdvisor Plus - 6 month free: http://us.mcafee.com/root/landingpages/aff...s&cid=52154

----------
Norton Removal Tool 2010: http://www.symantec.com/norton/support/kb/...0090910004050EN
----------

[aqua]

WHY?...
'caus that seens to be the trick,,,or the push...better say.

[ePost]

No, Avira's folks are not playing tricks on you. The freeware is given to us under the condition that we understand that the paying customers have first priority. Once or twice a year this happens. It always occurs when Avira is rolling out major updates to the premium subscribers. It's not a sales tactic. And the phenomenon is actually widely accepted. After all - it is freeware.

[aqua]

so..is normal for avira this situation.?
i wonder if avast do the same with the free version.
but 3 days...and who knows how many more..

[ePost]

No, you can't say that an issue that only occurs once a year is normal for Avira. Be reasonable.
You could also update it yourself. You do not have to sit and wait for Avira to do it for you. Here's how: http://www.avira.com...tails.php?id=95

[abu aufa]

ePost, on Oct 2 2009, 09:16 AM, said:

No, you can't say that an issue that only occurs once a year is normal for Avira. Be reasonable.
You could also update it yourself. You do not have to sit and wait for Avira to do it for you. Here's how: http://www.avira.com...tails.php?id=95

totally agree with you

Manual update is another option for free users.

[ePost]

When I used Avira I usually managed to get the update through by just keep clicking the "Start update" link in Avira's GUI. I had Avira open - waiting in the Taskbar. Up and down, up and down, trying and trying. Always came through after a while. As I said: it only once a year or so.

Try again. Europe and the US is sleeping. Less run on the servers now. Click "Start update" - give it a go...

[aqua]

well not only me,,we're still trying since 4 day ago now..
btw manual updates not always work.
2 weeks ago there was another servedr issue...

[ePost]

Then just keep clicking the "Start update" link inside Avira's GUI - the link is sitting on Avira's front page. Do it every 10 minutes. It will update eventually. And take it easy...

[aqua]

eventually?...yeah...eventually..
i'll let you know if t...not when they fix this...maybe in the next 10 minutes lol!!!

[fireryone]

I got Today's update just fine via auto update.

With a free service i think we should all be more forgiving of down time (Not that I've noticed it).

[hazelnut]

I use Avira free.

I wouldn't say it is just once a year this happens.

On the 3rd, 17th and the 29th of this month, bigger than usual updates have resulted in paralyzing the servers for avira free users.

Of course they would prefer if people paid for the avira program. If everyone did that would there still be slowdowns I wonder?

As epost says choosing your update time can be crucial. I update manually ( I don't have auto updates on) first thing in the morning when I go online, but when there is a big update sometimes even this doesn't work and I just leave it in the taskbar and hope.

Weekends they don't do any updates, so you can be without up to date protection for 2 days a week.

However I like avira, it has served me well detection wise, and I shall be sticking with it on this computer for now.

[Corona]

Avast, ye mateys.

[marmite]

ePost, on Oct 2 2009, 02:16 AM, said:

No, you can't say that an issue that only occurs once a year is normal for Avira. Be reasonable.
You could also update it yourself. You do not have to sit and wait for Avira to do it for you. Here's how: http://www.avira.com...tails.php?id=95

Brilliant - thank you. 2 minutes 10 seconds instead of 3 days and counting!!!

[ePost]

I hope it will work out soon for all of you. Avira really is worth waiting for. It's an excellent program and we get it for free...

[aqua]

yeah i hope too.
and like hazelnut said....well said..
2009 hasn't finished yet....btw..no updateyet..i'll be waiting...

[Andavari]

aqua, on Oct 1 2009, 08:13 PM, said:

i wonder if avast do the same with the free version.

Not that I know of. I've never had an update issue with Avast, although if a server is busy it just switches to another available one rather fast. However on most days it beats me to checking for an update since it checks every four hours.

[noknojon]

Good morning (8.15 am here) -
Mine aso went about 3 days but I decided to do a manual update -
The download included many large files so it took quite a while to load - As said above there are a few times a year this occurs so either be patient or do it manually - With millions of free users it should be regarded as a large advantage to users that we get such good service - As epost said -
Many other companies with that many free users would not be able to handle constant, delivered, updates - We do usually them manually -