1 reply to this topic

[Jamo]

Okay, maybe I'll try that. I don't know anything about the download you recommend.

[Rorschach112]

hi

Please download OTM

• Save it to your desktop.
  
• Please double-click OTM to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  

  :Processes
  
  :Services
  
  :Reg
  
  :Files
  c:\windows\system32\mlfcache.dat
  :Commands
  [purity]
  [emptytemp]
  [Reboot]

  
  
• Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTM and reboot your PC.

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.



Download TFC to your desktop

• Open the file and close any other windows.
  
• It will close all programs itself when run, make sure to let it run uninterrupted.
  
• Click the Start button to begin the process. The program should not take long to finish its job
  
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

Please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.






Go to Kaspersky website and perform an online antivirus scan.

• Read through the requirements and privacy statement and click on Accept button.
  
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  
• When the downloads have finished, click on Settings.
  
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  Spyware, Adware, Dialers, and other potentially dangerous programs
  Archives
  Mail databases
• Click on My Computer under Scan.
  
• Once the scan is complete, it will display the results. Click on View Scan Report.
  
• You will see a list of infected items there. Click on Save Report As....
  
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.