16 replies to this topic

[MappingJim]

I'm getting intermittent Windows Explorer crashes and I think it is because of something ccleaner has "cleaned". It started after I used ccleaner. I'm using it with default settings.

Anybody else have similar issues?

[ishan_rulz]

Did you use the Registry Cleaner without knowing what you are "fixing"?

OS and CCleaner version?

Welcome to the forums

[MappingJim]

ishan_rulz, on Jul 23 2009, 07:47 AM, said:

Did you use the Registry Cleaner without knowing what you are "fixing"?

OS and CCleaner version?

Welcome to the forums

I just used the defaults, including the registry cleaner. I guess I assumed it would remove what it's supposed to remove and leave what it's supposed to leave.

Running WinXP pro, ccleaner v2.20.920

[Jontall]

MappingJim, on Jul 23 2009, 08:32 AM, said:

I'm getting intermittent Windows Explorer crashes and I think it is because of something ccleaner has "cleaned". It started after I used ccleaner. I'm using it with default settings.

Anybody else have similar issues?

I have it too. Vista 64- If I run CCleaner from the recycle bin on my desktop, it causes Windows Explorer to stop working. It's has to be a bug with the newer versions, because it never did it before.

[MrRon]

Can you post some more details, OS, CCleaner version etc
MrRon

[amt2100]

I'm another guy that this happened to!!
And no, I don't know what I'm "fixing". I expect the gurus that write this kind of software to be responsible and not create problems with my system where there wasn't one.

That being said, I would appreciate some help "fixing" THIS problem. This same exact problem occurred on both my desktop and laptop (didn't know that CC was the culprit the first time). I'm running XP Home sp3 on both computers. I ran the Registry cleaner using defaults (which should be set to a more conservative setting).
As the other people mentioned, Windows Explorer "hangs" up. (permanent hourglass) The trigger is usually right-clicking a file name or sometimes highlighting a file and hitting DEL.
If I close Windows Explorer out with Task Manager and restart it, (no reboot), it will start working correctly, but still slower than normal. If the computer is left on for awhile (couple hours?), it will do it again.

This is extremely frustrating. I tried doing a Restore to a time prior to the cleaning and it didn't fix it.

It sounds like this happens to anyone using the default settings. So that should tell you something.
The only thing I'm really interested in is how to repair Windows Explorer without reinstalling Windows.

Thanks,
Jim also.
CC ver 2.11.636

MrRon, on Aug 3 2009, 03:13 AM, said:

Can you post some more details, OS, CCleaner version etc
MrRon

[Andreea]

so, in order for me to prevent this from happening to me, can some one give step by step instructions on how to use it?

thanks,
andreea

[amt2100]

Well that's interesting. No reply from management. This is a deal-breaker problem with using this software's Registry cleaning feature. You'd think they would want to get back to us with a fix as soon as possible.

Bottom line: don't use CCleaner to clean your registry with the default settings. It breaks your computer.

[login123]

Andreea, on Aug 3 2009, 03:34 PM, said:

so, in order for me to prevent this from happening to me, can some one give step by step instructions on how to use it?

thanks,
andreea

Hi and welcome.

andreea, I am by no means a member of management, but they do read these posts often. In the meantime, the documentation here: http://docs.piriform.../using-ccleaner has good information.

amt2100, if you backed up the registry before changing it, you should be able to restore it to by left clicking twice on the .reg file created by ccleaner. See here, item number 6: http://docs.piriform.com/ccleaner/using-cc...gistry-cleaning

Just my opinion, but don't tinker with the registry unless: #1 you have to, and #2 you know eggzakly what you are about to change.

[Andreea]

login123, on Aug 4 2009, 11:55 PM, said:

Hi and welcome.

andreea, I am by no means a member of management, but they do read these posts often. In the meantime, the documentation here: http://docs.piriform.../using-ccleaner has good information.

amt2100, if you backed up the registry before changing it, you should be able to restore it to by left clicking twice on the .reg file created by ccleaner. See here, item number 6: http://docs.piriform.com/ccleaner/using-cc...gistry-cleaning

Just my opinion, but don't tinker with the registry unless: #1 you have to, and #2 you know eggzakly what you are about to change.

tks for reply, will do it

keep up the good work
Andreea

[Alan_B]

CCleaner is the safest cleaner I know of.

Registry cleaning is always hazardous, hence :-
1. Unlike File/Folder cleaning, Registry cleaning can be individually selected one key at a time;
2. By default you are given the option to backup all registry keys before deleting;
3. There has been steadfast refusal by developers to allow registry cleaning under /AUTO control.

I always inspect and consider everything (Registry and also file) that CCleaner suggests for removal.
I especially pause for thought if any registry issue is found.
If I have removed or updated any application I will accept as a "registry issue to fix" anything related to the changed files / folders;
otherwise I suspend any action until I determine what went wrong.

N.B. Microsoft do the stupidest things.
Two years ago I was given a Microsoft "Teach yourself XP" book with CD.
I activated a default installation.

Some time later my daughter logged in so I could see what CCleaner wanted to do in and from her profile.
I was horrified to see that CCleaner was prepared to zap registry keys related to files installed by" Teach Yourself XP".

The reason was that those Microsoft Morons had installed their bag of tricks in my profile in such a way that CCleaner (and probably also any other registry cleaner) could NOT see those program files from a different profile, therefore CCleaner decided their junk had been removed and it was time to purge the registry junk.

I always hope for the best, but prepare and expect the worst - and Microsoft never disappoints ! ! !

Alan.

[macevhicz]

Uh oh. I'm having the same issue, only it's not intermittant... Here's the lowdown.

Vista 32 bit. Used ccleaner this afternoon. Ran registry cleaner. It prompted if I wanted to backup registry first, to which I selected yes. (In looking for a solution to this problem, I saw a piriform document saying that at this point, the program should have asked me where I want to save the backup file... It did not. I had assumed it had just saved it in a default location, but now I'm not so sure it even backed it up.)

I gave the list a quick glance and didn't see anything that stuck out as not removable. So ccleaner did its thing. After restarting, Windows Explorer would crash immediately, with an alert window saying so.

In Safe Mode, I ran System Restore to a restore point from 2 days ago. It successfully restored, but the problem persists. Uggh!

So, I want to try to manually restore the registry, but when I click File > Import in regedit, it opens a default location to look for the backup file, (<MyUserFolder/Documents) but there are no .reg files to be found.

Any suggestions?

[kroozer]

macevhicz, on Jan 6 2010, 08:28 PM, said:

Any suggestions?

Mine are saved in kroozer\Documents. Can't remember if this is default. It's a 3kb doc, my last was cc_20091121_214033.

[macevhicz]

Ok! Problem fixed (thankfully!)

I created a new user account, and logged in to that, and that account worked just fine, so I could see it was an issue with a user reg key. So, I downloaded a reg repair app, which I ran on the user section of the registry, and it worked!

Just for safety, after running the repair app, I had restarted windows, when I logged into my original user account, it worked fine. So it appears to be fixed. Huzzah.

[kroozer]

macevhicz, on Jan 7 2010, 12:19 AM, said:

Ok! Problem fixed (thankfully!)

Thanks for reporting your solution, and welcome to the forum.

[macevhicz]

Thank you!

Now the bad news... The fix didn't take. I had a feeling I was jumping the gun in thinking it was fixed... The problem has reappeared.

I did a complete repair using that same reg repair tool, and Windows Explorer still crashes in the original user account.

So, still no solution.

[Jormungandr]

macevhicz, on Jan 7 2010, 07:29 PM, said:

Thank you!

Now the bad news... The fix didn't take. I had a feeling I was jumping the gun in thinking it was fixed... The problem has reappeared.

I did a complete repair using that same reg repair tool, and Windows Explorer still crashes in the original user account.

So, still no solution.

I used to use Norton's registry cleaner before I was told never to mess with the registry. Unlike CC, Norton doesn't back up.


Have anyone of you thought of backing up your data and doing a complete re-install?